HELP setup iCloud for iphone (used)

Question

HELP setup iCloud for iphone (used)

Help

Dear Apple Support

Just now I have to buy 1 iphone 5S used:

After finishing the agreed sale price - purchase.

Seller they logout iCloud out iphone,

I logged my iCloud********* on iphone, all OK

I paid for them.

- Because this machine I buy as gifts for loved ones should first home When I left My iCloud logout and log into iCloud's relatives with ****************; all OK.

- I want to clear all data clean up the tubers at: Reset all settings for iphone clean, safe, but not because it asked 4 digittal pass. I do not have and do not know, call the number of sellers is not (because they have sold the iphone).

- I look to the guidance of apple (forgot passcode) and counseled. After the reset is complete, the aplle unexpected request iCloud I log back in with the old master. (Pictured)

1 / I am not in touch with old master;

2 / Before reset the machine I logged in with a loved one's iCloud: ******************

3 / Now I can not do anything because they can not be installed on the machine. When to install to this: https://support.apple.com/kb/TS4545?viewlocate=vn_VN

https://support.apple.com/en-vn/HT201441

With this letter I look forward to Apple support to I login and use the iphone.

Regards

(translate from google.com.vn)

iPhone 5s, iCloud for iphone used

Posted on Sep 12, 2015 9:54 PM

Reply

Answer 1

Sep 12, 2015 11:41 PM in response to THANHStone.Mr

1. You have asked in the forum for the Apple TV which is nothing whatever to do with the iPhone. I have asked the Hosts to move your question to the iPhone forum.

2. This is a user-to-user forum. You are not talking to Apple Support here.

3. If a second-hand (used) iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

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Answer 2

Sep 13, 2015 12:25 AM in response to THANHStone.Mr

Hi

If the iphone has not been removed from sellers Apple id

Find my iphone turned off then you cannot use if you can get

Your money back if you cannot contact owner iphone will

Never work for you.

Apple cannot help.

Cheers

Brian (uk)

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