Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
my ipad is cloud locked,
it shows my email but when I log in it won't release, my password has changed as I had to reset it due to not remembering it,
i have followed instructions to try to remove lock but when logging into cloud/ find my iPhone it says no devices registered on there?
does anyone have any ideas?
iPad
Hi
Have you had iPad from new ?
If so go to iforgot.apple.com
Cheers
Brian (UK )
Dange66 wrote:
my ipad is cloud locked,
it shows my email but when I log in it won't release, my password has changed as I had to reset it due to not remembering it,
i have followed instructions to try to remove lock but when logging into cloud/ find my iPhone it says no devices registered on there?
does anyone have any ideas?
Only the person who's Apple ID the iPad is locked to can remove it. Is it locked to your Apple ID?
Hi Brian,
yes yes I have had it from new, I did forget my password and reset it, entered it into the iCloud lock and it said it wasn't from this ID, but it shows my ID with a couple of characters hidden above the lock,
i also followed advice to log onto find my iphone to remove the device but it isn't showing any devices for me?
Yes it is locked to my ID bbut won't accept it also saying device not recognised against my find my iPhone thingy
Unfortunately this is what happens when you change the password without first signing out on your devices - something you were in this case unable to do. Take the device to an Apple Store (make an appointment by phone) together with your proof of original purchase.
the he apple help section said to log on and remove the device, but I did have to use I forgot to reset my password, as I couldn't remember it in the first place, what course of action will the Apple Store take? Only its a pain to get to the nearest shop, also thank you for your assistance
roger also proof of purchase may be an issue as I bought it about 4 years ago it's an iPad 2
Hi
If you paid for iPad by debit / credit card ask bank for stament
For that time then make an Appointment at Apple store .
Cheers
Brian (UK )
I Had the same problem? How should i deal with this problem? Plz help me
Hi
Go to iforgot.apple.com
Ipad is iCloud locked it is mine but password and user will not release, I have logged on to iCloud to remove the device and it is not registered on there so I am baffled?
