Unable to launch iCloud & Accounts preferences after 10.10.4 update

Question

Level 1

4 points

Unable to launch iCloud & Accounts preferences after 10.10.4 update

I have been unable to access the iCloud or Internet Accounts in system preferences since updating to 10.10.4 in July. I get the generic error message saying there was an error opening iCloud preferences. I have searched the community and have seen several posts about this but none have been identical to mine.

MacBook Pro (13-inch, Late 2011)

2.4 GHz Intel Core i5

16 GB 1600 MHz DDR3
Installed my own Samsung SSD256 gb

It does open on a test user account but not in safe mode. Below is the console log. If anyone knows this issue, i would really appreciate the advice.

Posted on Sep 13, 2015 2:53 PM

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Answer 1

steelgrooves Author

Level 1

4 points

Sep 13, 2015 3:17 PM in response to steelgrooves

9/13/15 4:24:29.938 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

9/13/15 4:24:30.049 PM com.apple.preferences.icloud.remoteservice[1430]: Additional Logging , array retured in signedInAccounts is (

"<IAAccount: 0x608000258330> -- uid: C9782C06-FE8D-4A2D-9FB3-8348C87F8EBD; loginName: @me.com; provider: com.apple.account.icloud; parent: (null)\n\taccount ID: @me.com - com.apple.account.icloud - \n\tprovider attrs: {\n IADSIDKey = 1010502082;\n accountDescription = iCloud;\n \"com.apple.InternetAccounts.loginName\" = \"@me.com\";\n \"com.apple.InternetAccounts.provider\" = \"com.apple.account.icloud\";\n fullName = iCloud;\n}"

)

9/13/15 4:24:30.194 PM com.apple.preferences.icloud.remoteservice[1430]: [-[CastlePlugin appleIDNeedsFixing:]] _CSCopyAccountStatusForAppleID returned _kCSAppleIDAccountStatusRequiresUserActionKey: 0

9/13/15 4:24:30.345 PM familycircled[736]: Skipping server fetch because the doNotFetchFromServer flag was set

9/13/15 4:24:30.345 PM com.apple.preferences.icloud.remoteservice[1430]: Failed to connect (_iconBadgeView) outlet from (IACastleServiceRow) to (NSImageView): missing setter or instance variable

9/13/15 4:24:30.000 PM kernel[0]: hfs: mounted Recovery HD on device disk0s3

9/13/15 4:24:30.361 PM mds[58]: (Volume.Normal:2464) volume:0x7f8f8c85b800 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD

9/13/15 4:24:30.414 PM fseventsd[46]: Logging disabled completely for device:1: /Volumes/Recovery HD

9/13/15 4:24:30.438 PM com.apple.CloudPhotosConfiguration[272]: systemPhotoLibraryInformation: Unable to query for system photo library URL: Error Domain=com.apple.reddwarf Code=21 "RDErrorNoValueForLibraryKey" UserInfo=0x7ff5cb5222a0 {NSLocalizedDescription=RDErrorNoValueForLibraryKey}

9/13/15 4:24:30.504 PM mdworker[1402]: (ImportBailout.Error:1325) Asked to exit for Diskarb

9/13/15 4:24:30.506 PM mdworker[1403]: (ImportBailout.Error:1325) Asked to exit for Diskarb

9/13/15 4:24:30.509 PM mdworker[1413]: (ImportBailout.Error:1325) Asked to exit for Diskarb

9/13/15 4:24:30.511 PM mdworker[1426]: (ImportBailout.Error:1325) Asked to exit for Diskarb

9/13/15 4:24:30.513 PM mdworker[1401]: (ImportBailout.Error:1325) Asked to exit for Diskarb

9/13/15 4:24:30.000 PM kernel[0]: hfs: unmount initiated on Recovery HD on device disk0s3

9/13/15 4:24:30.921 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

9/13/15 4:24:31.003 PM com.apple.preferences.icloud.remoteservice[1430]: Could not find image named 'iCloudDrive'.

9/13/15 4:24:31.080 PM com.apple.preferences.icloud.remoteservice[1430]: *** Assertion failure in -[MFSqliteHandle dealloc], /SourceCache/Mail/Mail-2104/MailFramework/Library/MFLibrary.m:10897

9/13/15 4:24:31.081 PM com.apple.preferences.icloud.remoteservice[1430]: An uncaught exception was raised

9/13/15 4:24:31.082 PM com.apple.preferences.icloud.remoteservice[1430]: <MFSqliteHandle: 0x608000052750> attempting to dealloc with active db

9/13/15 4:24:31.082 PM com.apple.preferences.icloud.remoteservice[1430]: (

0 CoreFoundation 0x00007fff8f66703c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff8af4676e objc_exception_throw + 43

2 CoreFoundation 0x00007fff8f666e1a +[NSException raise:format:arguments:] + 106

3 Foundation 0x00007fff915de99b -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195

4 Mail 0x00007fff950d6a02 -[MFSqliteHandle dealloc] + 157

5 libobjc.A.dylib 0x00007fff8af5989c _ZN11objc_object17sidetable_releaseEb + 236

6 Mail 0x00007fff950d1671 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1314

7 Mail 0x00007fff950fa987 -[MFLibraryUpgrader libraryStatus] + 170

8 Mail 0x00007fff950cf254 +[MFLibrary _libraryStatusCanWrite:] + 165

9 Mail 0x000000010668e4f8 Mail + 5368

10 libdispatch.dylib 0x00007fff94f88323 _dispatch_call_block_and_release + 12

11 libdispatch.dylib 0x00007fff94f83c13 _dispatch_client_callout + 8

12 libdispatch.dylib 0x00007fff94f8688f _dispatch_root_queue_drain + 935

13 libdispatch.dylib 0x00007fff94f94fe4 _dispatch_worker_thread3 + 91

14 libsystem_pthread.dylib 0x00007fff8a887a9d _pthread_wqthread + 729

15 libsystem_pthread.dylib 0x00007fff8a8853dd start_wqthread + 13

)

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Answer 2

Linc Davis

Level 10

209,739 points

Sep 13, 2015 4:28 PM in response to steelgrooves

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Accounts/Accounts3.sqlite

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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Answer 3

steelgrooves Author

Level 1

4 points

Sep 13, 2015 5:37 PM in response to Linc Davis

Thank you Linc.

I did what you said and it still does not open. "Could not load internet accounts pane"

iCloud "There was an eror in iCloud Preferences"

I also did not mention in 1st post that Mail does not launch either.

Thank you again for your help!

Reply

Answer 4

Linc Davis

Level 10

209,739 points

Sep 13, 2015 7:28 PM in response to steelgrooves

Quit Mail. Force quit if necessary.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder

from the menu bar. Paste into the box that opens by pressing command-V, then press return.

A folder window will open. Inside it there should be files with names as follows:

Envelope Index

ExternalUpdates.storedata

Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

If the import operation stalls or fails with an error message, quit Mail, delete the two new index files (keeping the original ones that you moved to the Desktop), and try again. According to many reports, the second attempt may succeed after the first one has failed.

Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

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Answer 5

steelgrooves Author

Level 1

4 points

Sep 14, 2015 10:10 AM in response to Linc Davis

That did the trick! Mail, and the system prefs now all working. Thank you so much man! Im pretty savvy when it comes to figuring this stuff out but never would have found this w/o your help. Thanks for the detailed easy to follow instructions. You are a MASTER!

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Answer 6

Sep 25, 2015 4:24 AM in response to Linc Davis

Linc, thank you so so so so much. I used ChronoSync to sync my mac pro with my macbook for travelling overseas, and arrived with no functioning Mail! I was about to go to the Apple Store, which would have been horrendous because they're launching a new iphone today, but thought I would check here first. Your solution has worked perfectly and I cried with relief.

Thank you!

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