HT201454: If you don't see your family's shared content

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DdsRestaurantSeaforth

Q: update issues

i cannot download any free items or updates i am in family sharing only because i cannot remove a fictitious person my kid put on it help please i need some things for my buisness and its very nervracking lol

iPhone 6

Posted on Sep 13, 2015 8:22 PM

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Q: update issues

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  • by gail from maine,Solvedanswer

    gail from maine gail from maine Sep 13, 2015 8:23 PM in response to DdsRestaurantSeaforth
    Level 7 (25,719 points)
    iCloud
    Sep 13, 2015 8:23 PM in response to DdsRestaurantSeaforth

    You would need to provide more information about what is preventing you from downloading and updating. Your kid put a fictitious person on where, exactly?

     

    Cheers,

     

    GB

  • by DdsRestaurantSeaforth,

    DdsRestaurantSeaforth DdsRestaurantSeaforth Sep 14, 2015 12:12 AM in response to gail from maine
    Level 1 (0 points)
    Sep 14, 2015 12:12 AM in response to gail from maine

    MY son put a fake 10 year old on my family sharing and somehow got me connected to the family sharing section on itunes i didnt want to use it at all

    and because i now have family sharing i am unable to download anything because the credit card i have on my account is an emergancy card and is not activated yet (i cant activate it long story lol) but before i could stil update my apps and stuff if it was free now i cant do anything at all

    and i cant shut off sharing cause i dont now how and everything i try or look up says i cant delete if the kid is under 13 (thats kinda weird) not really sure y this is not reversable

  • by DdsRestaurantSeaforth,

    DdsRestaurantSeaforth DdsRestaurantSeaforth Sep 18, 2015 12:16 AM in response to gail from maine
    Level 1 (0 points)
    Sep 18, 2015 12:16 AM in response to gail from maine

    so im completely lost i can now do nothing on my phone that involves itunes apps wont let me update i cant figure out how to put my debit card num on instead of credit to see if that will wrk i cant even update the new software thats available my phone is completely locked me out of my work apps because of this issue with itunes i need some help here lol i cant do payroll or pay the government taxes nothing i am now doing it by hand but that will only last so long

    any ideas ????

  • by gail from maine,

    gail from maine gail from maine Sep 18, 2015 11:16 AM in response to DdsRestaurantSeaforth
    Level 7 (25,719 points)
    iCloud
    Sep 18, 2015 11:16 AM in response to DdsRestaurantSeaforth

    OK, here is a support article that tells you how to turn off Family Sharing or remove members: Leave Family Sharing - Apple Support

    I would recommend that if you are the Organizer, you go with the instructions for disbanding the Family group (you can always set up Family sharing again if you want it). One other note. I wouldn't recommend that you try to download anything, including the iOS 9 update right now. The servers are overtaxed with everyone trying to get iOS 9 downloaded, and any download or server-dependent tasks that you do right now will take an inordinate amount of time. Here are the instructions from the link that you want to use:

     

     

    Can the family organizer leave or disband a family group?

    Yes. If the family organizer stops Family Sharing, it removes all family members from the family group at once.

    In iOS 8 or later, go to Settings > iCloud > Family, tap your name as the organizer, then tap Stop Family Sharing.

    In OS X Yosemite, go to Apple menu > System Preferences > iCloud > Manage Family, click your name as the organizer, then click the Remove button in the bottom-left corner.

    The organizer will keep the family calendar, reminders, and shared photo album in their account. They can share the content again with individual family members as needed. Learn how to share calendars and reminders.

     

    Best of luck,

     

    GB