Sound_Guy_01
Level 1 (2 points)

Q: Cannot turn on Home Sharing with usual AppleID and password

Today iTunes quit streaming to my AirPort Express in the middle of a song. Sometimes when this has happened before I stop Home Sharing, then restart it and it works again. Today after stopping Home Sharing, I tried to restart it. The screen asks for my AppleID and password, but will not accept it. I have tried every combination of AppleID and password that I have ever used, but none of them work. I even reset my AppleID, no help. I have logged out of iTunes and logged in again (successfully), but Home Sharing won't accept the ID and p/w I just used. Any ideas?

Home PC, Windows 7

Posted on Sep 13, 2015 10:08 PM

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Sound_Guy_01

Q: Cannot turn on Home Sharing with usual AppleID and password

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 14, 2015 6:13 AM in response to Sound_Guy_01
    Level 10 (104,538 points)
    Apple TV
    Sep 14, 2015 6:13 AM in response to Sound_Guy_01

    Welcome to the Apple Community.

     

    Have you tried restarting the Express and the network router

  • by Sound_Guy_01,

    Sound_Guy_01 Sound_Guy_01 Sep 14, 2015 7:19 AM in response to Winston Churchill
    Level 1 (2 points)
    Sep 14, 2015 7:19 AM in response to Winston Churchill

    Thanks much for your reply. I power cycled my Cable Modem and the Express; no change. I still get an error message stating, "Home Sharing could not be activated because the AppleID or password was incorrect." I think the issue is on my desktop PC. I'm wondering about uninstalling iTunes, then reinstalling.

  • by Sound_Guy_01,

    Sound_Guy_01 Sound_Guy_01 Sep 19, 2015 8:44 AM in response to Sound_Guy_01
    Level 1 (2 points)
    Sep 19, 2015 8:44 AM in response to Sound_Guy_01

    I finally got time to completely uninstall iTunes. By that, I mean I did an uninstall via Control Panel, then moved the remaining directories in \Program Files and \Program Data to \Temp folders, and turned off Bonjour Service. Then I restarted the PC, used Norton Utilities to clean up the Registry, then restarted again before doing a complete install of iTunes. However, after all that work, I still get the same error, "Home Sharing could not be activated because the AppleID or password was incorrect." Anyone have any other ideas?

  • by EagleRock27,

    EagleRock27 EagleRock27 Nov 14, 2015 11:41 PM in response to Sound_Guy_01
    Level 1 (0 points)
    Nov 14, 2015 11:41 PM in response to Sound_Guy_01


    I had the same problem where all of a sudden I could not enable Home Sharing in iTunes on my PC.  When I tried to enable it, I was prompted to login with my Apple ID and password.  The password was not recognized and an invalid username or password error was returned.  I know my password is correct because I can log into Apple, iCloud, iTunes etc. with the same credentials.  Each time I would try to sign in, I would get the new "TWO FACTOR AUTHENTICATION" prompt sent to my iPad or iPhone device.  The 6 digit number was presented, but there was no where in iTunes on the PC to enter this on my sign on attempt.  I had to DISABLE this new TWO FACTOR AUTHENTICATION.  Once I did this, I could then enable Home Sharing, and then access my music library via my iPad and iPhone.

     

    To update this, go to https://appleid.apple.com/account/home

    Login in and go to the Password and Security section

    If you remove the Two Factor Authentication you will have to create 3 new security questions and answers.

    Save, and then go to your iTunes and you will be able to enable Home Sharing

     

    Hopefully Apple will fix this so that in the near future you can go back in and enable the Two Factor Authentication.

    Good luck.

  • by Dubbo,

    Dubbo Dubbo Dec 27, 2015 3:26 AM in response to EagleRock27
    Level 1 (0 points)
    Dec 27, 2015 3:26 AM in response to EagleRock27

    Thanks very much EagleRock27 - this worked. Hope Apple fix it soon!