HT203585: FaceTime for Mac: Troubleshooting FaceTime

Learn about FaceTime for Mac: Troubleshooting FaceTime
lesliepaul

Q: when I launch FaceTime, its a blank app

Does anyone face the issue of launching FaceTime on Mac and then its just a blank app with the app totally black? I don't know what to do with it.

MacBook Air, OS X Yosemite (10.10.5), Mid-2012, 13"; 8GB RAM, 2.0 Ghz i7

Posted on Sep 14, 2015 2:51 AM

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Q: when I launch FaceTime, its a blank app

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  • by Linc Davis,

    Linc Davis Linc Davis Sep 14, 2015 7:16 AM in response to lesliepaul
    Level 10 (207,926 points)
    Applications
    Sep 14, 2015 7:16 AM in response to lesliepaul

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by lesliepaul,

    lesliepaul lesliepaul Sep 17, 2015 9:43 PM in response to Linc Davis
    Level 1 (20 points)
    Sep 17, 2015 9:43 PM in response to Linc Davis

    This is really quite some intermediate technical thing to do

     

    I wonder if these codes help

     

    14/9/15 4:50:49.615 pm FaceTime[1418]: Connection interrupted.

    14/9/15 5:43:51.232 pm FaceTime[1624]: Invalid uniqueId: cartoonz_cool@hotmail.com

    14/9/15 5:44:01.000 pm kernel[0]: Sandbox: FaceTime(1624) deny file-read-data /Volumes/Yosemite Beta/Applications/FaceTime.app/Contents/PkgInfo

    14/9/15 5:44:30.003 pm FaceTime[1624]: [Warning] Warning, missing x-ds-client-id in (null)

    14/9/15 5:44:36.009 pm sandboxd[291]: ([1624]) FaceTime(1624) deny file-read-data /Volumes/Yosemite Beta/Applications/FaceTime.app/Contents/PkgInfo

    14/9/15 5:45:54.203 pm FaceTime[1624]: Connection interrupted.

    14/9/15 5:46:04.882 pm sandboxd[291]: ([1624]) FaceTime(1624) deny file-read-data /Volumes/Yosemite Beta/Applications/FaceTime.app/Contents/PkgInfo

    14/9/15 6:12:27.926 pm imagent[258]: <IMMacNotificationCenterManager: 0x7fab81c04f80>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7fab842011c0 {name = _NSDoNotDisturbEnabledNotification}

    14/9/15 6:16:55.938 pm imagent[258]: <IMMacNotificationCenterManager: 0x7fab81c04f80>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7fab84200f90 {name = _NSDoNotDisturbDisabledNotification}

    14/9/15 6:34:56.986 pm imagent[258]: <IMMacNotificationCenterManager: 0x7fab81c04f80>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7fab81c89730 {name = _NSDoNotDisturbEnabledNotification}

    18/9/15 12:24:34.288 pm imagent[258]: <IMMacNotificationCenterManager: 0x7fab81c04f80>: notification observer: com.apple.FaceTime   notification: __CFNotification 0x7fab81fb3b60 {name = _NSDoNotDisturbDisabledNotification}