My MacBook pro 13 late 2011, has become almost unusable lately. Very slow/response/boot times BBOD almost a permanent presence on screen.
Tried reinstalling Yosemite but system just hung.
System info is showing question marks next to the ram , is this significant ?
Can somebody point me in the right direction please ?
regards
stewbee99
MacBook Pro, OS X Yosemite (10.10.5)
Please post the output of an EtreCheck report: http://etresoft.com/etrecheck.
Please post the output of an EtreCheck report: http://etresoft.com/etrecheck.
System info is showing question marks next to the ram , is this significant ?
Yes. Have you added or replaced any memory modules?
The ram display has corrected itself since, now showing correct details.
Upgraded to 8mb from 4mb soon after I got the machine, about 4 years ago.
Resetting SMC could solve the slowness.
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
hi guys , many thanks for the responses, running a full system backup at the moment, so will try all the suggested checks when that is finished.
This is the result of the etrecheck, think i'm going to be in the market for a new hd 😟
Problem description:
slow running machine
EtreCheck version: 2.4.2 (142)
Report generated 9/14/15, 9:13 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
The following internal tasks failed to complete:
/usr/bin/osascript -e tell application "System Events" to get the properties of every login item
Hardware Information: (What does this mean?)
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.8 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Replace Soon - Cycle count = 1515 - SN = 9G1510C1SD3NB
Video Information: (What does this mean?)
Intel HD Graphics 3000
Color LCD 1280 x 800
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 6 hours
Disk Information: (What does this mean?)
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
S.M.A.R.T. Status: Failing
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
≥≤Macintosh HD (disk1) / : 748.93 GB (389.33 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8 disk3 : (6.96 GB) ()
USB Information: (What does this mean?)
Western Digital My Passport 0730 1 TB
EFI (disk2s1) <not mounted> : 210 MB
My Passport (disk2s2) /Volumes/My Passport : 999.83 GB (999.16 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
[loaded] com.kaspersky.kext.kimul.44 (44) [Click for support]
[loaded] com.kaspersky.kext.mark.1.0.5 (1.0.5) [Click for support]
/Library/Extensions
[loaded] com.kaspersky.kext.klif (3.0.6a46) [Click for support]
[loaded] com.kaspersky.nke (2.1.2a6) [Click for support]
[loaded] com.webroot.driver.WebrootSecureAnywhere (78 - SDK 10.9) [Click for support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Click for support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Click for support]
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins
[not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Click for support]
/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Click for support]
/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plu g-Ins
[not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.divx.dms.agent.plist [Click for support]
[loaded] com.divx.update.agent.plist [Click for support]
[running] com.kaspersky.kav.gui.plist [Click for support]
[running] com.trusteer.rapport.rapportd.plist [Click for support]
[loaded] org.gpgtools.gpgmail.enable-bundles.plist [Click for support]
[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist [Click for support]
[loaded] org.gpgtools.Libmacgpg.xpc.plist [Click for support]
[loaded] org.gpgtools.macgpg2.fix.plist [Click for support]
[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist [Click for support]
[loaded] org.gpgtools.macgpg2.updater.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.anchorfree.ajaxserver.plist [Click for support]
[running] com.kaspersky.kav.plist [Click for support]
[failed] com.sonos.smbbump.plist [Click for support]
[running] com.sonos.SonosLibraryServer.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
[loaded] org.gpgtools.gpgmail.patch-uuid.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
[failed] org.wireshark.ChmodBPF.plist [Click for support]
User Launch Agents: (What does this mean?)
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.iobit.MacBoosterMini.plist [Click for support]
[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[failed] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
[loaded] com.valvesoftware.steamclean.plist [Click for support]
User Login Items: (What does this mean?)
None
Internet Plug-ins: (What does this mean?)
npwebroot: Version: 2.0.15 [Click for support]
FlashPlayer-10.6: Version: 18.0.0.232 - SDK 10.6 [Click for support]
DivX Web Player: Version: 3.3.1.17 - SDK 10.10 [Click for support]
Flash Player: Version: 18.0.0.232 - SDK 10.6 [Click for support]
LogitechHarmony: Version: 1.0.0.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
OVSHelper: Version: 1.1 [Click for support]
PepperFlashPlayer: Version: 18.0.0.232 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: (What does this mean?)
Password Manager
Virtual Keyboard
URL Advisor
webfilter
Twitter for Safari
Time Machine: (What does this mean?)
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
≥≤Macintosh HD: Disk size: 748.93 GB Disk used: 359.60 GB
Destinations:
My Passport [Local]
Total size: 999.83 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 359.60 GB X 3)
Top Processes by CPU: (What does this mean?)
5% WindowServer
2% systemstatsd
1% mds_stores
1% taskgated
0% kav_agent
Top Processes by Memory: (What does this mean?)
687 MB kernel_task
279 MB kav
262 MB firefox
115 MB Finder
98 MB syslogd
Virtual Memory Information: (What does this mean?)
2.28 GB Free RAM
5.71 GB Used RAM (2.89 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Sep 14, 2015, 05:40:39 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-09-14-174039_ [redacted].crash
Sep 14, 2015, 04:26:19 PM ~/Library/Logs/DiagnosticReports/firefox_2015-09-14-162619_[redacted].crash
Sep 14, 2015, 01:44:06 PM Self test - passed
Sep 14, 2015, 10:53:53 AM ~/Library/Logs/DiagnosticReports/helpd_2015-09-14-105353_[redacted].crash
Sep 13, 2015, 06:53:27 PM /Library/Logs/DiagnosticReports/kav_2015-09-13-185327_[redacted].crash
Sep 13, 2015, 06:52:18 PM /Library/Logs/DiagnosticReports/kav_2015-09-13-185218_[redacted].crash
Sep 13, 2015, 06:46:57 PM /Library/Logs/DiagnosticReports/kav_2015-09-13-184657_[redacted].crash
Sep 13, 2015, 02:15:08 PM /Library/Logs/DiagnosticReports/assistantTool_2015-09-13-141508_[redacted].cras h
Sep 13, 2015, 02:34:03 AM ~/Library/Logs/DiagnosticReports/plugin-container_2015-09-13-023403_[redacted]. crash
Sep 12, 2015, 05:41:23 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-174123_[redacted].crash
Sep 12, 2015, 05:41:14 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-174114_[redacted].crash
Sep 12, 2015, 05:41:12 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-174112_[redacted].crash
Sep 12, 2015, 05:40:33 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-174033_[redacted].crash
Sep 12, 2015, 05:40:28 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-174028_[redacted].crash
Sep 12, 2015, 05:39:30 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173930_[redacted].crash
Sep 12, 2015, 05:39:26 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173926_[redacted].crash
Sep 12, 2015, 05:39:11 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173911_[redacted].crash
Sep 12, 2015, 05:37:58 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173758_[redacted].crash
Sep 12, 2015, 05:36:17 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173617_[redacted].crash
Sep 12, 2015, 05:33:04 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173304_[redacted].crash
Sep 12, 2015, 05:32:55 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173255_[redacted].crash
Sep 12, 2015, 05:32:44 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173244_[redacted].crash
Sep 12, 2015, 05:32:43 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173243_[redacted].crash
Sep 12, 2015, 05:32:04 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173204_[redacted].crash
Sep 12, 2015, 05:32:03 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173203_[redacted].crash
Sep 12, 2015, 05:31:18 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173118_[redacted].crash
Sep 12, 2015, 05:31:17 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173117_[redacted].crash
Sep 12, 2015, 05:30:40 PM ~/Library/Logs/DiagnosticReports/MacBooster mini_2015-09-12-173040_[redacted].crash
Sep 12, 2015, 07:07:37 AM /Library/Logs/DiagnosticReports/kav_2015-09-12-070737_[redacted].crash
Sep 12, 2015, 02:35:17 AM ~/Library/Logs/DiagnosticReports/plugin-container_2015-09-12-023517_[redacted]. crash
Sep 6, 2015, 12:24:02 AM /Library/Logs/DiagnosticReports/Kernel_2015-09-06-002402_[redacted].panic [Click for details]
It certainly does look like a new HDD is warranted.
In addition, replace the battery. At 1515 cycles, it has served you well/
I also recommend deleting Kaspersky and CleanMyMac2 applications. They will just slow down the MBP and possibly corrupt the MBP.
Use these directions:
http://macpaw.com/support/cleanmymac2/knowledgebase/how-to-uninstall-cleanmymac- 2
http://support.kaspersky.com/11531
Ciao.
If you're talking about replacing the HD because the disk's SMART status is failing, I wouldn't. Although the report is accurate, the SMART status does not have a lot of meaning. You can make a Genius Bar appointment at an Apple Store to have them test the HD.
Before you do that, you have a lot of troublesome software installed: The "CleanMyMac" scam product, the useless and troublesome "Kaspersky" and "MacBooster" products, and "Trusteer Rapport," which has been known not to work very well on Macs. If you uninstall all of this software, and reboot, see if you notice any improvement.
OGELTHORPE (pretty village in Nhants UK?) - be aware the Clean-my-mac uninstall doesnt do the job fully!
I had to use omnidisk sweeper to remove deeply secreted elements and over all 3 users on my MBP!
Colin
Hi guys, sorry for the belated response but been busy. Thanks for all your help and suggestions, replaced the HD (easy) and mac is running like a new machine now. Copied data across from old damaged drive using a sata cable and apart from a few hiccups, all seems good !!
Thanks again guys
stewbee99
Extremely slow macbook with bbod appearing constantly
