Update and Restore both greyed out in iTunes

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Update and Restore both greyed out in iTunes

When I plug my iPod into my Powerbook G4 it tells me that some of the files in iTunes could not be uploaded to the iPod because the iPod is out of date. It says, of course, to go to the iPod summary tab and click update, however that option is greyed out as is the Restore option.

Why is this happening? What can I do? I've tried re-installing iTunes only to get the same thing. Same thing happens with my other iPod as well.

I'm using OS X 10.3.9 and just downloaded iTunes 7.0.2.

Powerbook G4, Mac OS X (10.3.9)

Posted on Nov 5, 2006 5:50 PM

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Answer 1

MaraudingOne Author

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Nov 5, 2006 7:07 PM in response to MaraudingOne

I can't be the only one with this problem.

I know it's not the iPod, that's working fine. Far as I can tell I can upload everything that I didn't purchase through iTunes. But those purchases will not load. I'm told to update the iPod, but iTunes won't even let me click "Update". I can't even click "Restore".

Please, someone help!

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Answer 2

MaraudingOne Author

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Nov 6, 2006 7:38 PM in response to MaraudingOne

Any ideas at all?

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Answer 3

Nov 7, 2006 1:36 AM in response to MaraudingOne

Yeah, I had the same problem on Windows. The thing that made me notice it was that the checkbox for artwork was also gone and my iPod artwork was messed up, so I wanted to do a restore.

Anyway I fixed the problem by downloading a fresh iTunes and reinstalling it.

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Answer 4

MaraudingOne Author

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Nov 7, 2006 6:31 PM in response to MaraudingOne

Well, someone in the ipod forum answered my question, so consider this solved.

If this happens to anyone else, check out:

http://docs.info.apple.com/article.html?artnum=61937

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Answer 5

allygaby

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Nov 7, 2006 7:22 PM in response to MaraudingOne

I have the same problem as you--did you have to do an archive install? to resolve the problem?

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Answer 6

frodolives

Level 4

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Nov 21, 2006 9:08 PM in response to allygaby

On my G4 iBook I was having issues, first with a first gen shuffle, greyed out update and restore, no info on serial number and such. Shuffle was blinking orange and red, took to Genuis bar tried the shuffle reset application, hosed. My 3rd Gen iPod and brand new Video iPod (just got today) also greyed out.
Shuffle reset was giving numerous error messages, trashed and reinstalled iTunes and all plists, no good.
Tried shuffle on old eMac running older iTunes, worked fine!!
Tried brand new Video iPod on old eMac and older iTunes, worked fine.
Archived and installed Tiger on iBook and voila, Video pod is good to go, haven't tried old shuffle on this yet but, bottom line, reinstall OS did the trick (or so it would appear for now).

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Answer 7

Dec 14, 2006 10:36 AM in response to MaraudingOne

problem not solved... Im on a windows PC and im still having this problem...

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