HT204095: If iTunes doesn't recognize your iPhone, iPad, or iPod

Learn about If iTunes doesn't recognize your iPhone, iPad, or iPod
g0alieman33
Level 1 (0 points)

Q: apple ipod classic 7th generation 160gb (black) won't connect to computer or itunes

Using Windows 10 Professional.  Installed iTunes and Apple Mobile Device Support 8.2.1.3.  Plugged IPOD (7th gen 160gb) into computer (USB 2.0 and 3,0). From device manager Universal Serial Bus Controllers....Apple Mobile Device USB Driver with device status....This device cannot start. (Code 10)  A request for the USB device descriptor failed.  Purchased new Sync and Power cables...Tried in 2 computers but no luck.  The IPOD boots fine and functions fine as well, but cannot connect to windows 10 nor iTunes,. I have gone through the standard Resets etc...

iPod classic, Windows 7, Cannot connect to PC.. Win 7 and 10

Posted on Sep 14, 2015 6:08 PM

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g0alieman33

Q: apple ipod classic 7th generation 160gb (black) won't connect to computer or itunes

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  • by turingtest2,

    turingtest2 turingtest2 Sep 18, 2015 6:58 AM in response to g0alieman33
    Level 10 (85,368 points)
    iPod
    Sep 18, 2015 6:58 AM in response to g0alieman33

    The iPod classic relies on the iPod service rather than Apple Mobile Device Support.

     

     

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

    If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.

     

     


    tt2