Had to reload operating system - can't get iTunes to download. It goes to Thanks for downloading page but program does not download. What should I do?

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Had to reload operating system - can't get iTunes to download. It goes to Thanks for downloading page but program does not download. What should I do?

My laptop recently had to have the operating system replaced (Window 7). I have to reload any of the programs I had before this happened. All of my user files were saved. I am trying to download iTunes so I can install it onto my laptop (HP Pavillion). When I hit the 'download now" button it asks me if I want to save the file (which its supposed to do since I am using Mozilla Firefox). So I hit the save button and the page goes right to the "thanks for downloading" but the program has not been saved or downloaded. What should I do?

HP Pavillion Laptop-OTHER, Windows 7

Posted on Sep 14, 2015 11:03 PM

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Answer 1

chuck_3rd

Community Specialist

Sep 16, 2015 12:00 PM in response to Catness01

Hello, Catness01.

Thank you for visiting Apple Support Communities.

I understand you are unable to install iTunes after your operating system was reinstalled. I would search your computer for iTunesSetup.exe as this file could have been saved in a different location. If you are able to locate this program, right click on this file and select run as administrator. I would also check to see if you can locate the iTunes download by accessing your past downloads in Firefox by going through the steps in the article below.

Where to find and manage downloaded files in Firefox

If you are still unable to download iTunes, you may need to temporarily disable any security software or pop-up blocker and attempt the download again. Alternatively, you can try using a different browser to download iTunes. If you are still unsuccessful at installing or downloading iTunes, take a look at the troubleshooting steps in the article below.

If you can't install or update iTunes for Windows

Cheers

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