HT204904: How to reinstall OS X

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shirmohammadi
Level 1 (0 points)

Q: hi Reinstall of my computer failed(unfinished) I have just internet recovery now what can i do help me pleas

Hi

my computer is mac book air 2013 with osx Yosemite 10.5.5

During reset factory with disc utility  reinstall processes failed( un finished)

with push power&r keys internet recovery appear and after 5 minutes warning appear with this massage apple.com support-2002f

help me pleas internet speed is too low

MacBook Air

Posted on Sep 15, 2015 5:11 AM

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shirmohammadi

Q: hi Reinstall of my computer failed(unfinished) I have just internet recovery now what can i do help me pleas

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  • Helpful answers

  • by JimmyCMPIT,Helpful

    JimmyCMPIT JimmyCMPIT Sep 18, 2015 2:45 AM in response to shirmohammadi
    Level 5 (7,055 points)
    Mac OS X
    Sep 18, 2015 2:45 AM in response to shirmohammadi

    What "factory reset" did you perform? Do you have a working recovery partition?

    Do you have Apple Care? If so you should contact Apple, they will likely send you to the nearest Apple Store or in some cases may send you an overnight packing box to bring the computer back in for repair. If you do not have Apple Care you will possibly need to go to an Apple Store or certified Apple Repair Center to have this looked at.

     

    If you have a backup, or you wish to attempt to verify the drive or performa an install from the recovery partition (if you have a working one) you can try to restore from that by booting int recovery mode

    OS X: About OS X Recovery - Apple Support

     

    If your computer is no longer under warranty you can try internet recovery (if it's supported on your Model Mac)

    Command+Option+R

    If a wired network is available to you it may be faster and more reliable than Wi-Fi

    Leave your computer plugged in during this install, do not run off battery alone.

     

    the other option would be to use a mac or windows system to download the entire OS X 10.10.5 package and make a bootable Flash drive installer of Yosemite and see if that will allow you to reinstall.

     

    from Windows

    http://pureinfotech.com/2014/12/05/make-bootable-usb-mac-os-x-windows/

    from Mac

    Create a bootable installer for OS X Mavericks or Yosemite - Apple Support

     

    you will need the full install for 10.10.5, not the update and a USB flash drive with approximately 6GB free space.

    OS X Yosemite 10.10.5 Combo Update