HT203060: Locate and view your connected device in iTunes
Learn about Locate and view your connected device in iTunesQ: In iTunes 12.2 my iPod classic is not recognized after I hold the center button and menu button. The apple logo appear ... In iTunes 12.2 my iPod classic is not recognized after I hold the center button and menu button. The apple logo appears on the iPod screen but is never recognized in iTunes. How do I ge iTunes to recognize my iPod classic? more
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Helpful answers
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Sep 15, 2015 6:09 AM in response to mark aguamanby Limnos,iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
Device not listed immediately after upgrade - https://discussions.apple.com/thread/6573744 - try restarting
LincDavis July 2014 post on resetting sync services when iTunes not responding - https://discussions.apple.com/message/26308435#26308435
LincDavis June 2015 post on other things to try - https://discussions.apple.com/message/28397802#28397802
New phone not recognized when given exactly the same name as old phone. - https://discussions.apple.com/message/26760759#26760759 - delete all backups from old phone.
Device not recognized because of cable issue (although user initially assured it was a good cable) - https://discussions.apple.com/message/28002758#28002758