cld14

Q: iMessage has quit working since updating my software on my computer and upgrading my phone from a 5 to a 6. I have done everything I can think of and nothing has worked. Can anyone help?

iMessage has quit working on my Mac since updating my software and upgrading my phone from a 5 to a 6. I have logged in and out multiple times, taken it to Geek Squad, and everything else I can think of, but nothing works. Can anyone help?

MacBook Air, OS X Yosemite (10.10.5)

Posted on Sep 15, 2015 10:56 AM

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Q: iMessage has quit working since updating my software on my computer and upgrading my phone from a 5 to a 6. I have done everything ... more

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  • by Linc Davis,

    Linc Davis Linc Davis Sep 15, 2015 3:40 PM in response to cld14
    Level 10 (207,963 points)
    Applications
    Sep 15, 2015 3:40 PM in response to cld14

    First, never let any member of the "Geek Squad" touch your computer, or even smell it, for any reason.

     

    What exactly happens when you try to use iMessage?

  • by cld14,

    cld14 cld14 Sep 15, 2015 4:38 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 15, 2015 4:38 PM in response to Linc Davis

    I just keep getting a message that says there was an error sending your message and that the message could not be sent. And then all of my contacts are highlighted red like I'm not able to talk to them because I'm offline but I know that I signed in correctly.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 15, 2015 5:02 PM in response to cld14
    Level 10 (207,963 points)
    Applications
    Sep 15, 2015 5:02 PM in response to cld14

    1. Please sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage, you must generate an application-specific password and enter it when prompted. Test.

    2. Take this step if you have an iPhone linked to the same Apple ID as the Mac, and iMessage is working on the phone.

    Follow the instructions in this support article, under the heading

              To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch

    If text forwarding is already enabled on the phone, disable it and then re-enable it.

    Quit and relaunch Messages on the Mac.

    Credit for this observation to ASC member Apple Advocate.

    3. If you have no other devices, or if you do have them and iMessage doesn't work on any of them, then you (or someone else who knows your Apple ID and password) may have signed in to iMessage on a PC running OS X or on a virtual machine. In that case, the ID would be blacklisted by Apple, and only Apple could remove it from the blacklist.

    Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.