saridworkin
Level 1
(0 points)
Q: Apple pay not working at Trader Joes
When the Trader Joes in my area first started using Apple Pay, it worked fine for me. Lately I get the ding when I hold my phone to the register and the location shows up but the amount doesn't register and so the card doesn't work, neither does the other card I've used work. Apple Pay is working at other places like Whole Foods and Panera Bread. TJs cashiers give me a dirty look and state it's my problem not theirs! My expiration date on the card I usually use has changed (although nothing has changed on the other card) and I wonder if that's the problem. Any recommendations? It seems so odd that I only have this problem at Trader Joes and am told no one else is having problems although someone did come over and told me he would speak with their technician.
iPhone 6, iOS 8.3
Jonathan UK
Level 8
(39,756 points)
Hi
Trader Joe's is currently shown in the list of stores where Apple Pay is "coming soon":
http://www.apple.com/apple-pay/where-to-use-apple-pay/
However, you can still report your experience to Apple using the feedback form below. Whilst you should not expect to receive a reply, it enables you to report issues with specific merchants, transactions and payment cards, so is very helpful in enabling Apple to investigate.
https://www.apple.com/feedback/apple-pay.html
Regarding your expired card: the replacement card may have been automatically associated with your existing Device Account Number by your bank. You can contact your bank to find out.
