HT201559: Restart your iPhone, iPad, or iPod touch
Learn about Restart your iPhone, iPad, or iPod touch
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Helpful answers
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Sep 15, 2015 10:43 PM in response to Erwrathby Kappy,Have you tried any troubleshooting?
1. Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
2. Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
3. Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.
Restarting is not a "last resort." Restoring is the last resort.