Q: iMessage conversation not in blue
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Sep 16, 2015 7:01 AMby Alfred DeRose,If the messages are green, not blue, then they are standard SMS text messages, not iMessages. You didn't mention if this was on sending or receiving. Anyway, the contact may have removed whatever contact you are sending to from their iMessage account. Verify that you are sending to an iMessage linked contact. To Try starting a new thread, do NOT use the same thread that is giving you issues. In the recipient box, type the name of the contact and choose a BLUE method. For example, his email address may be greed, but his mobile number blue.
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Sep 16, 2015 8:28 AMby wolfsafe,The message is green on sending. I tried starting a new thread, but the information that comes up is green not blue. (Only the email is blue in the contact list.) I went into my contact information for this person to ensure that the cell number was identified as an iPhone. It was identified as an iPhone so I created a new contact and put the number in that contact. That was unsuccessful as well. So basically, the phone number is not blue when I pull up that contact. Any other suggestions?
Thanks...Sue
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Sep 16, 2015 9:10 AMby Alfred DeRose,HelpfulIt's not on you to fix but rather the receiver. They have to associate their mobile number with their AppleID and iMessage. See here: iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support
