rububd

Q: I can't see my phone on the list but when i check the contacts all are in there. How I'll locate my phone now?

I lost my phone. So i was trying to locate it through find my iPhone. But its not showing on the list. but as I check the contacts all are in there. How is it possible? Now if I can't see my phone on the list then how I'll lock it or locate it?

iPhone 4S

Posted on Sep 16, 2015 9:26 AM

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Q: I can't see my phone on the list but when i check the contacts all are in there. How I'll locate my phone now?

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  • by Brett L,

    Brett L Brett L Sep 17, 2015 7:02 AM in response to rububd
    Community Specialists
    Sep 17, 2015 7:02 AM in response to rububd

    Howdy rububd,

     

    Welcome to Apple Support Communities. I see you have not posted here before but this is a great place to find answers to your questions and I will do everything I can to help out.

     

    My understanding is that you are trying to locate your iPhone using Find My iPhone but it is not showing up in the list of devices when you check. Is that correct? 

     

    This article can be a lot of help if you are having difficulty using Find My iPhone - Get help using Find My iPhone. Start with the section titled I don't see my device in Find My iPhone.

    You might not see your device on iCloud.com or the Find My iPhone app for one of these reasons:

    • iCloud isn't set up on your device. Choose Settings > iCloud and sign in with your Apple ID.
    • Find My iPhone is turned off on your device. Choose Settings > Find My iPhone > turn on Find My iPhone and then tap Allow.
    • You’re signed in to iCloud with a different Apple ID on your iOS device. Sign in to Find My iPhone with your other accounts until you see your device.
    • Your device isn't connected to a network. If you have access to your device, and it appears to have an active Internet connection, turn on and then turn off Airplane mode. If you continue to have issues, turn the device off and back on. Find My Mac can only find your Mac if it's connected to the Internet from a known Wi-Fi network. If your Mac is connected to the Internet by an Ethernet cable, Find My Mac can't find your computer.
    • The date on your device (iPhone, iPad, or iPod Touch) isn't correct. Choose Settings > General > Date & Time to check and set the date.

     

    I hope you are able to find the phone - I know how disturbing it can be to lose something so important.

     

    If you have further questions about this please do not hesitate to post again.

     

    Thanks for using Apple Support Communities.

     

    Best to you.