jeankipr
Level 1 (6 points)

Q: iTunes won't backup my iPhone Apps, after iOS 9

When i had the iOS 8.4.1 in my iPhone 6 Plus, i did backup every week in my iTunes. When i click the backup button, itunes asked me for backup my apps, and later i can see the backup and the apps in iTunes. But everything change after install the iOS 9 in my iPhone. Now when i click the backup buttom, iTunes dont ask about the backup apps. Just "backup", but im not sure, because, when i go to the apps area, i cant see the last installed apps in my iphone, and was supposted to backup it in the iTunes. I called Apple Technical Support, but the dont help. I need to backup again iPhone.

 

For example. If i restore my iPhone, and then restore from the backup, the apps dont install to the iphone. Its a nightmare. But if downgrade to iOS 8.4.1. I can do it again perfectly.

 

So thats means its something with the iOS 9 and iTunes. BTW ive the new iTunes update 12.3 in my Mac.

 

HELP ME!!!!

iPhone 6 Plus, iOS 9, iTunes 12.3

Posted on Sep 16, 2015 12:34 PM

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jeankipr

Q: iTunes won't backup my iPhone Apps, after iOS 9

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  • by CyberMew,

    CyberMew CyberMew Aug 21, 2016 5:36 AM in response to jeankipr
    Level 1 (4 points)
    iPhone
    Aug 21, 2016 5:36 AM in response to jeankipr

    SSome of my apps are no longer in the AppStore. And some of the apps are old versions which I don't wish to update to the latest version. So are we screwed with this useless feature they have?

  • by LaoziSailor,

    LaoziSailor LaoziSailor Aug 22, 2016 10:55 AM in response to Andrew Jung
    Level 1 (4 points)
    Aug 22, 2016 10:55 AM in response to Andrew Jung

    This might have been a wonderful feature if Apps were available in some App repository in case the Developer or Apple decided to remove it from the iStore.

    This is my case and Apple has not been helpful enough to allow me restore "Notestree", a tool that was my keeper of unstructured ideas, websites and passwords and other free form data that adds up to two and a half years of information LOST because of what I now in retrospect see as "irresponsible" behavior  to end users.

  • by turingtest2,

    turingtest2 turingtest2 Aug 22, 2016 2:05 PM in response to LaoziSailor
    Level 10 (85,398 points)
    iPod
    Aug 22, 2016 2:05 PM in response to LaoziSailor

    LaoziSailor wrote:

     

    This might have been a wonderful feature if Apps were available in some App repository in case the Developer or Apple decided to remove it from the iStore.

     

    That's called an iTunes library. If you had downloaded the app when it was still around and backed up your library then you would be able to restore it now.

     

    If you still have the app on a device there is a slim chance that a tool like iFunBox might be able to extract a restorable copy.

     

    tt2

  • by LaoziSailor,

    LaoziSailor LaoziSailor Aug 22, 2016 11:25 PM in response to turingtest2
    Level 1 (4 points)
    Aug 22, 2016 11:25 PM in response to turingtest2

    Apple is sidestepping the issue and not being very helpful:

     

    "I understand you reached out to an individual you hoped was the developer of the app, and it turns out that he is not related to the desired app in any manner. I also understand you’ve contacted Apple several times about this issue."

     

    and not taking responsibility, as I think they should, for their actions:

     

    "...and I would like to encourage you to pursue those cases for assistance in locating a back up in your personal iTunes history.

    The other cases you’ve opened have reached Apple Developer Program Support, a group that assists developers with maintaining and utilizing their Apple Developer Program accounts. Due to confidentiality, we cannot provide any account information to someone who is not a member of the account.

     

    I do apologize for the difficulty you are currently experiencing, and I hope that technical support is able to help you locate a back up. "

     

     

    turingtest2 wrote:

     

    That's called an iTunes library. If you had downloaded the app when it was still around and backed up your library then you would be able to restore it now.

     

    Correct!, that is where Apps would be downloaded from. What I meant was a 2nd library containing archival copies of what is no longer available in iTunes to protect the End User.

     

    turingtest2 wrote:

     

    If you still have the app on a device there is a slim chance that a tool like iFunBox might be able to extract a restorable copy.

     

    tt2

    Thank you, turingtest2, for suggesting iFunbox, I have installed it in addition to iMazing which I already had; it is with it that I made a backup in addition to iTunes before my iPhone was replaced.

    At this stage I am waiting for an iPad to return from a foreign trip in early September that I know has a copy of Notesfree.

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