Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by muntingslayer,

    muntingslayer muntingslayer Oct 23, 2015 10:13 AM in response to Gauravtj
    Level 1 (5 points)
    Oct 23, 2015 10:13 AM in response to Gauravtj

    I bought this shirt

    http://teespring.com/the-software

     

    I saw it on twitter.

  • by bellaand66,

    bellaand66 bellaand66 Oct 23, 2015 10:18 AM in response to Gauravtj
    Level 1 (0 points)
    Oct 23, 2015 10:18 AM in response to Gauravtj

    Join the club...i also tried everything,sadly my wife's iphone 5 camera is dead.The annoing part is that her phone is only one month old,switched by warranty at local dealer..So,in this case,a hardware issue is hard to believe.i currently use ios 9.0.1 on my iphone 6 and i am really afraid of updating..I'm in for a collective complaint,we just have to figure out how to do it.

  • by Tim1094,

    Tim1094 Tim1094 Oct 23, 2015 11:19 AM in response to bellaand66
    Level 1 (0 points)
    Oct 23, 2015 11:19 AM in response to bellaand66

    Totally agree on the collective complaint.

     

    Does Apple run a Facebook or Twitter account? I'm sure they must ( but I don't use either!). If they do, we should get the people who have the problem to write about it on both sites,

     

    I've seen nothing about this issue in any of the usual Apple RSS-type newsletters. Has anyone else? We do need to get some discussion of this problem going beyond these pages - do Apple read them?

  • by Zuhl3156,

    Zuhl3156 Zuhl3156 Oct 23, 2015 11:30 AM in response to Tim1094
    Level 1 (0 points)
    Oct 23, 2015 11:30 AM in response to Tim1094

    I have always had success using the Better Business Bureau and have won awards from some of the giants like Dell, Verizon and even AT&T but since most of our devices are out of warranty I fear that our complaints would fall on deaf ears.

  • by weigandtstudios,

    weigandtstudios weigandtstudios Oct 23, 2015 12:14 PM in response to Pointebasic
    Level 1 (5 points)
    Oct 23, 2015 12:14 PM in response to Pointebasic

    Why isnt the press writing about it? Maybe somebody needs to tell them that there is something like this going on to increase the pressure on Apple, so they would finally do something, My wife has an iPhone 6 and i will not update it to ios 9 unless this problems is solved, its out of warranty. I also was thinking and of updating it but recording it on video to make sure how the camera works before and doesn't after.

  • by Zuhl3156,

    Zuhl3156 Zuhl3156 Oct 23, 2015 12:31 PM in response to weigandtstudios
    Level 1 (0 points)
    Oct 23, 2015 12:31 PM in response to weigandtstudios

    I fear that the only resolution would be a class action lawsuit. Lawyers are notorious for seeing only dollar signs and not caring about justice. Unless a lawyer somewhere sees a huge profit for himself or a chance to make a big name for himself we're all probably up that proverbial creek and the only one with paddles for sale is Apple. Apple does indeed have a Facebook page and I posted about the camera problems but I doubt I will get any kind of response from them. A consumer advocate from a local TV news station could wield a lot of clout if someone could rouse their interest. Sadly the only one we have in Philadelphia is a man named Jim Donovan and I know from experience that he is absolutely worthless when the chips are down. Maybe a large viewing audience in a location like Los Angeles could give us a boost?

  • by Tim1094,

    Tim1094 Tim1094 Oct 23, 2015 12:37 PM in response to Zuhl3156
    Level 1 (0 points)
    Oct 23, 2015 12:37 PM in response to Zuhl3156

    Apple sells paddles? The iPaddle that'll be then, right?

     

    Do you have the URL for the Apple FB page? If you could post that - everyone needs to jump in and post details of the problem. The more the merrier. What about Twitter? Companies seem to respond to Tweets. Although God knows why.

     

    Lawyers on this? Hmmmmm.....

     

    As wegandstudios says in his post - a couple above this one - why has the media not picked up on this? Is it such a small problem? Almost 14000 views of this page. Either there are a lot of people affected - or a couple of us really need to find more to do with life. But i have seen nothing about it in the press. We need to change that.

     

    Anyone got a connection with one of the technical newsletters that concentrate on Apple?

  • by MonckeyBusiness,

    MonckeyBusiness MonckeyBusiness Oct 23, 2015 12:48 PM in response to Pointebasic
    Level 1 (0 points)
    Oct 23, 2015 12:48 PM in response to Pointebasic

    apple1.jpg

    Yep...I missed the cutoff point for replacing my dodgy mid-2010 macbook pro (graphics card nightmare) its then I started realising the above. Since then I notice more and more...they ignore anyone who doesn't have latest version of their products. More and more disappointment. PS Same issue as the rest of you all.

  • by Zuhl3156,

    Zuhl3156 Zuhl3156 Oct 23, 2015 1:01 PM in response to Tim1094
    Level 1 (0 points)
    Oct 23, 2015 1:01 PM in response to Tim1094

    Sadly most of my influence falls into the realm of PC performance and gaming. Apple's Facebook page is hard to find unless you search for 'Apple Inc'.

     

    http://www.zdnet.com/article/wheres-apples-facebook-page/

     

    Actual facebook page: https://www.facebook.com/pages/Apple-Inc/105596369475033

  • by bellaand66,

    bellaand66 bellaand66 Oct 23, 2015 1:35 PM in response to Zuhl3156
    Level 1 (0 points)
    Oct 23, 2015 1:35 PM in response to Zuhl3156

    I Wrote about half an hour ago on the facebook Apple page(it comes second when you search for Apple on Facebook,just under Apple Inc).Guess what:my comment,totally decent but focused on the matter that concerns all of us,is gone!No sign of it!It was there half an hour ago and now is gone.That's how they solve this problem 

  • by Tim1094,

    Tim1094 Tim1094 Oct 23, 2015 1:37 PM in response to bellaand66
    Level 1 (0 points)
    Oct 23, 2015 1:37 PM in response to bellaand66

    That's incredible! Can you repost it?

  • by Zuhl3156,

    Zuhl3156 Zuhl3156 Oct 23, 2015 1:45 PM in response to Tim1094
    Level 1 (0 points)
    Oct 23, 2015 1:45 PM in response to Tim1094

    My post is still there. I posted it where it says "iOS 9" added a new photo at Apple Inc. No replies, no 'Likes' either.

  • by bellaand66,

    bellaand66 bellaand66 Oct 23, 2015 2:23 PM in response to Tim1094
    Level 1 (0 points)
    Oct 23, 2015 2:23 PM in response to Tim1094

    I think i can,but what for?It's crystal clear that there can't be upset customers,just happy ones!They quickly erased the comment,along with some other user complaint about podcasts or something like that.I'll try to post also on the Apple INc page,maybe we'll be more users there to draw attention on this matter.

  • by bellaand66,

    bellaand66 bellaand66 Oct 23, 2015 2:39 PM in response to Zuhl3156
    Level 1 (0 points)
    Oct 23, 2015 2:39 PM in response to Zuhl3156

    I just posted on Apple Inc,as a comment on an Ios 9 photo,i think is the one you were reffering to.Maybe if there are more comments,they'll do something about it!The previous post of mine,which was erased,it was on another fb page,not on the one that you wrote on.

  • by Zuhl3156,

    Zuhl3156 Zuhl3156 Oct 23, 2015 2:57 PM in response to bellaand66
    Level 1 (0 points)
    Oct 23, 2015 2:57 PM in response to bellaand66

    My post is at the top as George S. I think I just gave you a 'Like' along with some other posts. We should start a pool to see how long it takes them to delete our posts. The winner gets a broken iPhone 5! LOL

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