Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by quirki,

    quirki quirki Sep 23, 2015 1:28 PM in response to Johnpaulmusic
    Level 1 (10 points)
    Sep 23, 2015 1:28 PM in response to Johnpaulmusic

    no, 9.0.1 is not helping

  • by Amit@25,

    Amit@25 Amit@25 Sep 23, 2015 11:19 PM in response to Pointebasic
    Level 1 (5 points)
    Sep 23, 2015 11:19 PM in response to Pointebasic

    JJust updated to 9.0.1 yet the camera and flash is not working.

    guess Apple just doesn't want to accept that ios 9 has killed the isight camera on iPhone 5s

    eventually it will blame it on hardware failure and make us upgrade

  • by weigandtstudios,

    weigandtstudios weigandtstudios Sep 25, 2015 9:24 AM in response to Pointebasic
    Level 1 (5 points)
    Sep 25, 2015 9:24 AM in response to Pointebasic

    I updated to ios  9.0.1 but it didnt fix the camera problem, my flash is not telling me anymore its overheating buts thats all, camera is still black at all times.

  • by corinna1,

    corinna1 corinna1 Sep 25, 2015 12:45 PM in response to Pointebasic
    Level 1 (0 points)
    Sep 25, 2015 12:45 PM in response to Pointebasic

    I am having the same problem with my 5S after updating to iOS9.  I updated to 9.0.1, tried re-updating again to 9.0.1, then tried restoring to factory settings.  The problem remains.

     

    I was using my camera successfully the day before I updated to iOS9, and now it no longer works.

     

    I have had my camera replaced in the past, but had no problems with the replacement camera until now.

  • by cmichaelpetrie,

    cmichaelpetrie cmichaelpetrie Sep 26, 2015 12:14 PM in response to Pointebasic
    Level 1 (10 points)
    Sep 26, 2015 12:14 PM in response to Pointebasic

    Same issue here, it remains after taking the following steps:

     

    • Factory Reset
    • Reset all Device Settings
    • Recovery Mode
    • Restore to previous backup
    • Update to 9.1.1 beta firmware

     

    To be clear, the symptoms are:

     

    • Black screen when using rear facing camera
    • Flashlight app not working
    • An erroneous error by the Camera app that says it is too hot to use flash.

     

    Running brand new iPhone 6s here, and this issue ONLY occurred after updating from 9.0 to 9.0.1.

     

    I suspect this ought to be resolved in an update, however, I am disheartened that it doesn't work on the beta yet either.

  • by JohnHenryMahlzeit,

    JohnHenryMahlzeit JohnHenryMahlzeit Sep 27, 2015 1:54 AM in response to cmichaelpetrie
    Level 1 (0 points)
    Sep 27, 2015 1:54 AM in response to cmichaelpetrie

    I went to the genius bar with the same problem. They told me, it has to be a hardware problem and apple has no camera problems related to the new update. Right here I´m happy to see, I´m not the only one with this problem.

    None of the suggested solutions worked for me (Iphone 5). The camera had no problems at all before installing the 9.0.1 update.

    I hope, Apple will soon offer a solution instead of taking people for fools

  • by Kellusia,

    Kellusia Kellusia Sep 27, 2015 6:09 AM in response to Pointebasic
    Level 1 (0 points)
    Sep 27, 2015 6:09 AM in response to Pointebasic

    Same here with ios 9.0.1 my camera flash stopped working.  Definetly not a hardware issue as the flash works perfectly with snapchat, Instagram etc.  I'm sure there will be a fix in the next update.  Until then I'll take pics from snapchat

  • by TKfromCanad-Eh,

    TKfromCanad-Eh TKfromCanad-Eh Sep 27, 2015 4:43 PM in response to Pointebasic
    Level 1 (0 points)
    Sep 27, 2015 4:43 PM in response to Pointebasic

    Same issue with my iPhone 6 after updating iOS 9.  Camera feature is no longer available.  Can't be a hardware issue... otherwise, the software update messed up all of our hardware.  Thanks Apple.  Odd thing is, how my wife's iPhone 6 was fine with the update.

    I'm sure all of us were hoping 9.0.1 would fix it.  No such luck.

     

    I'm not getting a black screen when using the camera feature... for me the camera feature/app is completely gone from my phone.  There is zero option to even attempt to take a photo from lock screen, camera app(it doesn't exist), iMessage etc.

     

    I was hoping to head to the local genius bar, but it looks like that's going to be a waste of time at this point.

  • by Egrissom,

    Egrissom Egrissom Sep 27, 2015 5:11 PM in response to Pointebasic
    Level 1 (5 points)
    Sep 27, 2015 5:11 PM in response to Pointebasic

    OKay, some interesting developments today: the camera started working again.  When I checked again 15 min later - it was back to being broken.  Now?  Back working.  My guess is the problem is related to iOS9's new low power mode. It might be worth your time to try toggling that on and off and seeing if the camera comes back.

  • by jewls1810,

    jewls1810 jewls1810 Sep 27, 2015 5:51 PM in response to Johnpaulmusic
    Level 1 (0 points)
    Sep 27, 2015 5:51 PM in response to Johnpaulmusic

    I had the exact same thing on my 6. My Torch was grayed out, couldn't use flash in my camera. I have since done a reset (home screen/sleep) hold and it seems to be working now.

  • by quirki,

    quirki quirki Sep 27, 2015 11:17 PM in response to jewls1810
    Level 1 (10 points)
    Sep 27, 2015 11:17 PM in response to jewls1810

    guys who have/had  flash issues - please don't mix this topic with ours.

    this one is about camera not working. Resets, reboots, restores and latest firmware doesn't help...

  • by cmichaelpetrie,

    cmichaelpetrie cmichaelpetrie Sep 28, 2015 4:14 AM in response to jewls1810
    Level 1 (10 points)
    Sep 28, 2015 4:14 AM in response to jewls1810

    Good news! I believe the hold/reset fixed it, although I am not sure if it was that or toggling the low power button. Either way, it seems to be working now.

     

    Folks who are having this issue:

     

    1. Hold down the Power and Reset buttons until the phone reboots. See if this fixes it.

     

    2. If not, try toggling the Low Power feature on and off. Play with a few combinations and see if it comes on.

     

    iPhone 6s running the 9.1.1 beta here.

  • by cmichaelpetrie,

    cmichaelpetrie cmichaelpetrie Sep 28, 2015 4:17 AM in response to quirki
    Level 1 (10 points)
    Sep 28, 2015 4:17 AM in response to quirki

    I believe the flash issue and camera failures are related

    and ought to both be included in this thread. Either way, check my response to jewels, I think its working for me now.

  • by vipcliff,

    vipcliff vipcliff Sep 28, 2015 7:23 AM in response to Pointebasic
    Level 1 (0 points)
    Sep 28, 2015 7:23 AM in response to Pointebasic

    I have the exact same issue.  After iOS 9.0.1 upgrade my camera and flash do not work.

    I tried Factory Reset, Reset all Device Settings, Recovery Mode wipe and restore as new, then tried a Restore to previous backup. Nothing fixes it.


    This is NOT a hardware issue.


    How do we get this fixed?

  • by Egrissom,

    Egrissom Egrissom Sep 28, 2015 7:30 AM in response to vipcliff
    Level 1 (5 points)
    Sep 28, 2015 7:30 AM in response to vipcliff

    Did you see my earlier post about how my camera started working again?  My thought is that this bug is related to the new iOS9 feature "low power mode" Try:

     

    1. Toggling the Low Power Mode on and off

    2. Reboot your phone. 

     

    Since doing that my flashlight, phone, and flash have all come back.

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