Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by selizzle,

    selizzle selizzle Nov 1, 2015 3:43 PM in response to weigandtstudios
    Level 1 (0 points)
    Nov 1, 2015 3:43 PM in response to weigandtstudios

    Wow, I didn't know that!  I had the option of adding insurance, but Sprint didnt tell me I automatically had Apple Care.  Thank u so much for the info! 

  • by csac3405,

    csac3405 csac3405 Nov 2, 2015 3:28 AM in response to Pointebasic
    Level 1 (0 points)
    Nov 2, 2015 3:28 AM in response to Pointebasic

    Iphone 4s - iOS 9.1:

     

    Rear camera tries one focus but remains black. All buttons are active.

    WhenI switch to the rear camera, I get the ⚠️ icon on the top left part of the screen.  When I click on it, it tells me that the flash is disabled & that my iPhone needs to cool down before using the flash.  I had no problems whatsoever until I did the update.

     

    Any restarts, reboots, deleting of new apps, power saving on/off did not work

  • by SteveIsDead,

    SteveIsDead SteveIsDead Nov 2, 2015 9:59 AM in response to Pointebasic
    Level 1 (0 points)
    Nov 2, 2015 9:59 AM in response to Pointebasic

    iPhone 5S with March 2016 left on the contract.

     

    So this flaw is now into it's third month of not being acknowledged or fixed by Apple?


    No wonder they're loosing market share to Android and Windows phones.  I've been a die hard iPhone fan since the first one came out; but I need the camera more than I need a broken Apple product. 


    Hoping for a fix soon!!!!!!!!

  • by Purjed,

    Purjed Purjed Nov 2, 2015 1:56 PM in response to SteveIsDead
    Level 1 (0 points)
    Nov 2, 2015 1:56 PM in response to SteveIsDead

    I did the squeeze on the front and back of the camera and it is working again. Of note: My "flashlight" never stopped working the rest of the symptoms were similar.

  • by Enigmatic900,

    Enigmatic900 Enigmatic900 Nov 3, 2015 7:30 AM in response to Pointebasic
    Level 1 (0 points)
    Nov 3, 2015 7:30 AM in response to Pointebasic

    I have these problems too! Apple!!!

  • by Polly_h,

    Polly_h Polly_h Nov 4, 2015 3:12 AM in response to Pointebasic
    Level 1 (0 points)
    Nov 4, 2015 3:12 AM in response to Pointebasic

    I have iPhone 5 and I've experienced exactly the same 'hardware' issue. I am writing to share my experience an explain how i manage to fix it. Thank everyone for the good explanations. My camera stopped working - black screen, in an hour the flash stopped working too, showing it's overheated and needs to cool down.

    What i did:

    1. Restarting several times - no effect.

    2. Recovery mode then back up with iTunes - no effect.

    3. Toggling low power mode then restart - no effect.

    4. Switching front and back camera for like 20-30 times then turn the phone off for 15 mins and then turned it on again.

    Now my camera is working again, the flashlight too.

  • by Nikkon78,

    Nikkon78 Nikkon78 Nov 4, 2015 6:54 AM in response to Polly_h
    Level 1 (0 points)
    Nov 4, 2015 6:54 AM in response to Polly_h

    iPhone5 same Problem. this is not a Hardware defekt dear Apple Team. This is a big Software fault. i bring the cam now 4 times to work, but only for about 5 hours. After that the same Message !!!! Please do something, it can not be that you kill a Phone with your IOS9 only to sell new IPhone 6S !!!!!

  • by Enigmatic900,

    Enigmatic900 Enigmatic900 Nov 4, 2015 5:43 PM in response to Polly_h
    Level 1 (0 points)
    Nov 4, 2015 5:43 PM in response to Polly_h

    Thank you from Russia! It really helped me.

  • by Smemcd,

    Smemcd Smemcd Nov 5, 2015 6:31 PM in response to Pointebasic
    Level 1 (0 points)
    Nov 5, 2015 6:31 PM in response to Pointebasic

    I Had this problem with my camera on iPhone 4s after downloading ios9.1. Your solution worked thank you!! Now can you tell me how to speed up my vv slow internet on the phone? Also having problems with emails not downloading content.

    SMcd

  • by Nikkon78,

    Nikkon78 Nikkon78 Nov 5, 2015 10:14 PM in response to Smemcd
    Level 1 (0 points)
    Nov 5, 2015 10:14 PM in response to Smemcd

    But the Solution from Polly_H only work until you restart your iPhone. After that the same Message come again with the Flash Needs to cool. Now i can make every Trick and nothing work's. It's bad that Appel dont give a Feedback whats up now, what will they do?

  • by Jon Reiss,

    Jon Reiss Jon Reiss Nov 7, 2015 12:37 PM in response to Nikkon78
    Level 1 (0 points)
    Nov 7, 2015 12:37 PM in response to Nikkon78

    This my first time commenting on an Apple forum. I'm extremely disapointed with Apple lately. They used to be a company I strongly beleived in and supported because of my experiences with they way they used to handle these types of sitautions.  I feel like Apple used to really go out if it's way to help people and keep people using its products. That feeling is now gone.

     

    Suffice to say, same problem, but slightly different.  Neither my front or back camera is working after upgrading to IOS 9.


    But wait, here's where it gets weird. 

     

    The camera doesn't work for stills, but it does work for video.  It does work for pano as well. Instagram does not work. However, I do some dog walking and there's an option to take photo's on that app and still photo's DO work on there.  I simply wish I could downgrade to IOS because frankly nothing about 9 appears beneficial and I strongly disagree the new layout for music and podcasts (which was already pretty awful.)

     

    There's may be 100 people commenting, but I'd guess less than 10% of the people with this problem are going to comment.

  • by a-i-ko,

    a-i-ko a-i-ko Nov 7, 2015 2:26 PM in response to Polly_h
    Level 1 (0 points)
    Nov 7, 2015 2:26 PM in response to Polly_h

    Received the same overheating issue, iPhone 5S. At the moment trying Polly_h steps, hope it will restore camera functionality. Anyway, it's very sad if Apple official guys say that it's hardware issue. Hope this thread will draw Apple attention to this problem.

  • by igkhatri,

    igkhatri igkhatri Nov 7, 2015 8:31 PM in response to a-i-ko
    Level 1 (0 points)
    Nov 7, 2015 8:31 PM in response to a-i-ko

    Apple needs to address the issue at the erliest, this is a software glitch, I m waiting for the IOS9.2 to solve the problem,

  • by a-i-ko,

    a-i-ko a-i-ko Nov 8, 2015 4:57 AM in response to igkhatri
    Level 1 (0 points)
    Nov 8, 2015 4:57 AM in response to igkhatri

    So Polly_H solution worked, but only for two minutes after rebooting device... @igkhatri, are you sure that this bug will be fixed in next iOS update?

  • by angelina_1982_2000,

    angelina_1982_2000 angelina_1982_2000 Nov 8, 2015 5:42 AM in response to Johnpaulmusic
    Level 1 (4 points)
    iTunes
    Nov 8, 2015 5:42 AM in response to Johnpaulmusic

    Hi.. I have the same issue with my new iphone 6s plus, I not sure if it is new update or  what....when I try to take a pics it will go into a blurry stage and then freezes up and have to slide it off  and try several times b4 it will works again.. I try switching back forth  front rear camera it still does it.. I did a re set still does it.. I trying to see what apple will do when I take it to the store.. hope everyone find out what up with this issue.. plus my battery over heating too. I have iphone 4 never experience any issues...like this one... good luck everyone..

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