Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by Jformiller,

    Jformiller Jformiller Dec 19, 2015 4:52 PM in response to gauravhe
    Level 1 (0 points)
    Dec 19, 2015 4:52 PM in response to gauravhe

    I updated to iOS 9.2 a few days ago and have been using my camera and flashlight a lot. But my flashlight and camera have stopped working. When I go into the camera application it is a black screen. The front selfie camera works but when I flip back to the rear camera it won't work. So what happened here and why has my camera and flashlight stopped working just like that? It's weird. Please help me fix this apple!

  • by Tim1094,

    Tim1094 Tim1094 Dec 22, 2015 6:08 AM in response to Jformiller
    Level 1 (0 points)
    Dec 22, 2015 6:08 AM in response to Jformiller

    Sorry! Welcome aboard. If you flick back through these posts - as I'm sure you have done - you are among thousands who have the same problem (me included of course). I've tried everything suggested here but can't get it resolved. I even went to an independent repairer who said he could change the camera module (which often seems to resolve the problem) but when he did.... no change. He said the motherboard was the issue. Amazing coincidence that my motherboard fails at the same time as the iOS9.0 update. None of the subsequent updates have resolved the problem.

     

    Like a number of people, I am now faced with the decision: trade-in my iP5 (which, camera aside, has been great), get an new iP6/iP6S or wait till the iP7 and not have a camera.

     

    I'm so disappointed with Apple over this.

  • by jjearley,

    jjearley jjearley Dec 24, 2015 5:25 AM in response to Tim1094
    Level 1 (0 points)
    Dec 24, 2015 5:25 AM in response to Tim1094

    Main camera failed for no apparent reason. I tried several suggestions listed here and finally tried turning low power button on and off as mentioned a few time here. It worked. I have iPhone 6 with 9.0.2. I turned the low power ON for 30 sec then OFF and then reboot phone. I hope this helps.

     

    Update. The procedure described above worked for about a week and then the rear stopped working. Also, I have iPhone 5 not 6 as originally indicated. After considering the numerous suggesting posted here and of course trading in my phone, I decided to try and replace the camera, as reported here. I did it myself, cost about $10 and 2 hours time - but not for the novice.  It has now been a month and everything is working find. Nevertheless, because of the timing with upgrading the OS and initial failure of the camera, I still blame apple for this. Consequently this will be my second and last investment in anything apple. I hope this helps.

  • by Joe Thales,

    Joe Thales Joe Thales Dec 26, 2015 1:29 AM in response to Pointebasic
    Level 1 (0 points)
    Dec 26, 2015 1:29 AM in response to Pointebasic

    After upgrading to 9.2, my rear camera and flash stopping working too after several days. It's definitely a software issue.

    Below is what I found:

    Backup you phone, then restore the phone from firmware, and set it as a new phone, the camera will not work, and then you choose restore from your backup, the camera and flash will work again temporally after reboot, but after the restore completes, it will stop working again.

     

    It's a shame Apple released such a garbage!

  • by артем68,

    артем68 артем68 Dec 26, 2015 2:28 AM in response to Enigmatic900
    Level 1 (0 points)
    Dec 26, 2015 2:28 AM in response to Enigmatic900

    земеля, помоги. Тож не работает камера, причём в некоторых приложениях работает

  • by CwTeo,

    CwTeo CwTeo Dec 29, 2015 12:33 AM in response to Pointebasic
    Level 1 (0 points)
    Dec 29, 2015 12:33 AM in response to Pointebasic

    Same problem here. After updated my iPhone 5 to IOS 9.1 and about few weeks, rear camera and flashlight no longer work. And I even had try every suggestions from the previous post but none of them worked on my phone. I'm still a student and i can't afford a new iPhone. This without camera thing is driving me crazy. Hope Apple will fix it asap.

  • by Millie_chops,

    Millie_chops Millie_chops Dec 29, 2015 2:22 AM in response to Pointebasic
    Level 1 (0 points)
    Dec 29, 2015 2:22 AM in response to Pointebasic

    HI everyone

     

    FIX as previously mentioned by another poster But I thought I would share my opinion. This is what worked for me...

     

    I inherited my daughters iPhone 5c since she received a 6s from Santa.  The Rear camera was not working and it mentions something about overheating. Flashlight also not working.


    i Tried all the other suggestions previousl mentioned regarding low power mode etc but nothing worked.

     

    So, I removed the screen completely. Unplugged the battery and left it in situ. Removed the two screws and cover for the rear camera and completely removed the camera. I rebuilt the phone and at first the rear camera did the exactly the same thing then all of a sudden it started working.

     

    For th desperate for their camera to work I would suggest carrying out what I have described above. If your not too confident I'm sure there will be a shop somewhere that would do the above for you for a small fee.

     

    God luck

  • by Millie_chops,

    Millie_chops Millie_chops Dec 29, 2015 3:23 AM in response to Millie_chops
    Level 1 (0 points)
    Dec 29, 2015 3:23 AM in response to Millie_chops

    Apologies for all my spelling mistakes in the above post.

  • by vadim163,

    vadim163 vadim163 Jan 2, 2016 5:02 AM in response to Pointebasic
    Level 1 (0 points)
    Jan 2, 2016 5:02 AM in response to Pointebasic

    Apple really forgotten about their users.I bought the iphone 3 days ago updated to 9.2 and the camera is not working. All of the above methods do not help, tomorrow I will try to change the phone.

  • by rodrigocch,

    rodrigocch rodrigocch Jan 4, 2016 4:51 AM in response to Pointebasic
    Level 1 (0 points)
    Jan 4, 2016 4:51 AM in response to Pointebasic

    same problem on ios 9.2, any solution?

  • by PepsiNina,

    PepsiNina PepsiNina Jan 6, 2016 3:27 AM in response to Tim1094
    Level 1 (0 points)
    Jan 6, 2016 3:27 AM in response to Tim1094

    Same Issue on my Iphone 6S bought 2 month ago. After iOS 9.2 upgrade my rear camera and flash do not work.

    I tried factory reset,  recovery mode wipe and restore as new, then tried a restore to previous backup.

    Still have the same problem !

    Need some help ! Thanks !

  • by Foleystephen,

    Foleystephen Foleystephen Jan 6, 2016 10:40 AM in response to PepsiNina
    Level 1 (0 points)
    Jan 6, 2016 10:40 AM in response to PepsiNina

    I Am afraid you will need to take your phone back to the Apple Store as they do not have a fix for this problem. They changed my phone for a new handset. I am fairly certain that disconnecting the camera and reconnecting will solve the problem but obviously we cannot do that under warranty

  • by LaurenK91,

    LaurenK91 LaurenK91 Jan 8, 2016 3:10 PM in response to Pointebasic
    Level 1 (0 points)
    Jan 8, 2016 3:10 PM in response to Pointebasic

    I encountered this problem hours after I upgraded to IOS 9. I did several restores and then it's started working again for a month and then stopped again end of November since then no restore will work but it did work strangely for four photos over Christmas then stopped again. My theory all along has been software, the front camera works (it can be glitchy) but the rear view camera is just black, reason I had this theory is my friend dropped her iphone 5 in water and it worked perfectly except for the camera but she could still take black blank photos However on my phone I can't even take them, the camera app just freezes so it's 100% software. I'm sick and tired of it at this stage apple need to get their act together.

  • by LA Sanson,

    LA Sanson LA Sanson Jan 9, 2016 12:55 AM in response to Pizzamaker
    Level 1 (0 points)
    Jan 9, 2016 12:55 AM in response to Pizzamaker

    This helped me! Ive always been consistent on using Low Power Mode cause ever since ios 9.0.2 came its been consuming more battery life than ios 9.0.1!

  • by c13pep,

    c13pep c13pep Jan 9, 2016 4:03 AM in response to LA Sanson
    Level 1 (0 points)
    Jan 9, 2016 4:03 AM in response to LA Sanson

    I encountered similar problem after update to 9.2 and have just posted a solution but don`t know where its disappeared to. My solution was to open up the phone, disconnect the battery, count to 20 and then reconnect, hey presto all now works including the torch which failed at the same time. You can even test it before refitting the screen.

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