Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by lkjhasdf,

    lkjhasdf lkjhasdf Feb 18, 2016 9:46 AM in response to Mc Haggis
    Level 1 (0 points)
    Feb 18, 2016 9:46 AM in response to Mc Haggis

    I add myself to the list after an upgrade. Its been like 2 weeks now and I started to work out fine for the first day, then failed a few times but worked again after a restart and now its dead. I assume that the upgrade actually overused / burned something. All other apps which use the camera state fail to initialize.  I guess we will not get a solution soon.

     

    My problem is that I though the camera was actually the best feature of the phone in the first place...

    G

     

    iphone5 8.x to 9.2.1

  • by rsmurmel,

    rsmurmel rsmurmel Feb 19, 2016 4:59 AM in response to lkjhasdf
    Level 1 (0 points)
    iPhone
    Feb 19, 2016 4:59 AM in response to lkjhasdf

    The strange thing -at least on my iphone 5s- is that sometimes (after several reboots) rear camera and/or flashlight started working again for a short time.

  • by rsmurmel,

    rsmurmel rsmurmel Feb 19, 2016 5:04 AM in response to Mc Haggis
    Level 1 (0 points)
    iPhone
    Feb 19, 2016 5:04 AM in response to Mc Haggis

    my apple support experience:

    - online chat: advice: trash or (if that's possible) recycle

    - apple premium seller (there are no apple stores in Austria): repair: price: 320,- euro! (price for a new phone (I have an iphone 5s 16gb): 375,- euro)

  • by RottenApples2016,

    RottenApples2016 RottenApples2016 Feb 22, 2016 1:03 PM in response to Pointebasic
    Level 1 (0 points)
    Feb 22, 2016 1:03 PM in response to Pointebasic

    Apple won't fix this problem but they sure are Quick to remove any factual feedback on it:

     

    SO much for their websit slogan "we are here to help"

     

    <Image Edited by Host>

  • by lkjhasdf,

    lkjhasdf lkjhasdf Feb 22, 2016 5:12 PM in response to RottenApples2016
    Level 1 (0 points)
    Feb 22, 2016 5:12 PM in response to RottenApples2016

    Ok. I get it. Comments to functionality of unreleased beta versions get deleted. I get it and it kind of makes sense as its officially unreleased and not finished. Still I think its valuable to others to share experience.

     

    I had no idea how well curated this topic as gotten. At least someone is aware and paying attention - thats good. Makes you wonder what else got edited out.

     

    Still looking for solutions.  G

  • by RottenApples2016,

    RottenApples2016 RottenApples2016 Mar 4, 2016 12:54 PM in response to lkjhasdf
    Level 1 (0 points)
    Mar 4, 2016 12:54 PM in response to lkjhasdf

    which beta version are you referring to? Being aware that the update caused problems is one thing; actually trying to fix the problem is another. has Apple given a solution to these problems post 9.2 update??

     

    <Edited by Host>

  • by lkjhasdf,

    lkjhasdf lkjhasdf Feb 22, 2016 5:41 PM in response to RottenApples2016
    Level 1 (0 points)
    Feb 22, 2016 5:41 PM in response to RottenApples2016

    I just though I give the current beta version a try and see. Well, for me it was not the solution. So lets hope they keep trying to make it work. G

  • by Mc Haggis,

    Mc Haggis Mc Haggis Feb 23, 2016 9:12 PM in response to JohnHenryMahlzeit
    Level 1 (0 points)
    Feb 23, 2016 9:12 PM in response to JohnHenryMahlzeit

    replaced camera and no change!

    Its not a hardware issue its clearly a software issue that apple cannot seem to acknowledge.

  • by Joe Thales,

    Joe Thales Joe Thales Mar 4, 2016 12:54 PM in response to RottenApples2016
    Level 1 (0 points)
    Mar 4, 2016 12:54 PM in response to RottenApples2016

    For me, it's a software issue, it came after iOS 9.2 upgrade and also I can demonstrate the camera can work in the restoring from backup process temporarily and be black after some minutes.

     

    Why Apple choose to ignore? We can accept no upgrade but if a machine can upgrade, its feature should not be cut.

    I wrote these line because it's Steve's birthday. Please stop to destroy this brand.

     

    <Edited by Host>

  • by Mc Haggis,

    Mc Haggis Mc Haggis Feb 25, 2016 10:33 PM in response to lkjhasdf
    Level 1 (0 points)
    Feb 25, 2016 10:33 PM in response to lkjhasdf

    SO... update here. 

     

    I was able to get the flashlight and camera both working and working with other apps for extended periods of time including over night using Apples b eta software but just updated last night to the latest update and it killed the Flashlight and camera and non of the previous steps i used to force the camera and flashlight to work will work this time.  One wonders if the engineers at Apple aren't trying to mess with me!!!

     

    Seriously I've had several days now of camera use and when it quit, it was relatively painless to force it to work,  Now its totally dead again!!!!! 

     

    COME ON APPLE!!!!!

  • by lkjhasdf,

    lkjhasdf lkjhasdf Mar 1, 2016 8:04 PM in response to Mc Haggis
    Level 1 (0 points)
    Mar 1, 2016 8:04 PM in response to Mc Haggis

    Ok here my end of the story:

    - Schedule an Apple support call

    - Make sure you schedule it when you have access to a computer with iTunes installed AND your phone fully backed up AND network access without a firewall

    - We tried things for 2 1/2 hours with installing / resetting / rebooting - we were a good team at the end ...

    - Didnt get the camera running but found a very favorable solution otherwise

     

    Congrats to Apple I have to say. G

  • by rsmurmel,

    rsmurmel rsmurmel Mar 2, 2016 5:19 AM in response to lkjhasdf
    Level 1 (0 points)
    iPhone
    Mar 2, 2016 5:19 AM in response to lkjhasdf

    And what was the solution?

  • by ivanfrombethesda,

    ivanfrombethesda ivanfrombethesda Mar 3, 2016 8:05 PM in response to Pointebasic
    Level 1 (0 points)
    Mar 3, 2016 8:05 PM in response to Pointebasic

    I tweeted something to the new @applesupport twitter account about this problem. I suggest that others do the same until Apple recognizes the obvious bug.

  • by Niwerkim,

    Niwerkim Niwerkim Mar 10, 2016 6:58 PM in response to lkjhasdf
    Level 1 (0 points)
    Mar 10, 2016 6:58 PM in response to lkjhasdf

    iPhone flashlight stopped after I upgraded iOS 9.1.2. Suggested repair required  restoring the phone or something . . . yeah right like I'm going to do that. Instead I went the the app store and loaded a flashlight that seems to work as well or better then the iPhone flashlight app.

  • by j_jas,

    j_jas j_jas Mar 11, 2016 12:27 PM in response to Pointebasic
    Level 1 (0 points)
    Mar 11, 2016 12:27 PM in response to Pointebasic

    Hi Guys

     

    I've tried every possible solution (For the iphone 5) mentioned by many users and so far it hasn't help through the updates as well. The hard reset, toggling low power, installing 3rd party apps, restoring from itunes never helped.


    Finally, after losing my patience on waiting for updates( from ios9 to ios 9.2.1)  I decided to go to a service center and get my camera module replaced. The camera has started to work again along with the flashlight.

     

    The troubleshooting and camera replacement costs me around 50USD (Available online for around 9USD). 

     

    I hope this will help you all. Good luck.

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