Pointebasic

Q: Rear camera stopped working after upgrade to iOS 9

updated to iOS 9 on my iPhone 5.  once completed the rear (main) camera shows only a black screen.  the front facing camera seems to work fine.  other apps don't seem to be able to use the rear camera.  There is also a warning symbol when tapped declares the flash cannot be used because the iPhone is too hot.  My phone seems to be at room temperature.  Also the flashlight does not work.  I noticed the warning symbol doesn't appear (after a phone restart) until I switch to the front camera and back to the rear camera

 

This same issue seems to have appeared in iOS 8.4 updates from searching the forums here.

 

I have restored my phone and turned it off and on, but nothing has worked.

 

anyone?

thanks for any help.

iPhone 5, iOS 9

Posted on Sep 16, 2015 1:47 PM

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Q: Rear camera stopped working after upgrade to iOS 9

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  • by sunpixie2000,

    sunpixie2000 sunpixie2000 Jun 1, 2016 4:34 PM in response to Pointebasic
    Level 1 (4 points)
    Jun 1, 2016 4:34 PM in response to Pointebasic

    No ipad had a more serious problem. It crashed all the time.

  • by beechupp,

    beechupp beechupp Jun 11, 2016 5:04 PM in response to Pointebasic
    Level 1 (4 points)
    Jun 11, 2016 5:04 PM in response to Pointebasic

    I had this same problem. Apple told me it was a hardware issue, but replacing the camera and flash didn't help anything-- so it's definitely a software issue. However, after trying to replace the camera and flash, to no avail, and putting the originals back in, everything worked fine. A tech friend wonders if taking them out and putting them in again reset the connection. No idea, but Apple quoted me $270 for repairs, and the replacement parts are only $6 on Amazon.

  • by yuki.yohan,

    yuki.yohan yuki.yohan Jun 21, 2016 11:51 AM in response to Pointebasic
    Level 1 (4 points)
    Jun 21, 2016 11:51 AM in response to Pointebasic

    I had the same issue..what happen was when I open camera its just black screen..front cam works..then i tried to use the flash it says phone is heating..wait to cool down..what I did was I dismantle the mobile using video guide..then check the ribbon point of camera is properly attached to the motherboard and found it was not properly attached. so i pulled it out and re attached..then it works fine for me..but make sure to be careful when you dismantle the mobile and removing the ribbon clips might damage to your mobile..also please don't do it if you have valid warranty with you..

  • by cyrus1525,

    cyrus1525 cyrus1525 Jul 8, 2016 3:14 AM in response to j_jas
    Level 1 (4 points)
    Jul 8, 2016 3:14 AM in response to j_jas

    Yeah but for how long?..

    I did this and it worked for about 2 hours,then it failed again.

  • by ralfpc4,

    ralfpc4 ralfpc4 Jul 9, 2016 2:19 PM in response to Pointebasic
    Level 1 (4 points)
    Jul 9, 2016 2:19 PM in response to Pointebasic

    I have upgraded to the iOS 10 Beta. Still not working...

  • by cyrus1525,

    cyrus1525 cyrus1525 Jul 11, 2016 1:02 PM in response to Pointebasic
    Level 1 (4 points)
    Jul 11, 2016 1:02 PM in response to Pointebasic

    I reckon it is planned obsolescence .

    I can understand them doing it to my 4 year old 4S but a 5S?..,really?.

    Do they think this will make me want to upgrade to their latest offerings?

    Very sad when it comes to this from a company that supposedly prides it self on build quality.

  • by pnthny,

    pnthny pnthny Jul 16, 2016 12:54 AM in response to Pointebasic
    Level 1 (4 points)
    Jul 16, 2016 12:54 AM in response to Pointebasic

    PROBLEM SOLVED


    Hey guys! Worry no more!! I have an iPhone 5c right now and it started to experience this camera bug last February. Really disappointed with Apple because one of the best features of their iPhone is its camera. Just restore your iPhone in DFU Mode folks! Fixed my iPhone    Hope this helps guys      

  • by CmonHideyourlovers,

    CmonHideyourlovers CmonHideyourlovers Jul 25, 2016 1:54 PM in response to Pointebasic
    Level 1 (8 points)
    iPhone
    Jul 25, 2016 1:54 PM in response to Pointebasic

    I woke up this morning to my rear camera not working.  It would not work on the iPhone camera app or on any other photo apps I have downloaded.  It would take video, but not photos.  A few days ago my flashlight stopped working as well.  After reading everyone's input on how to fix this issue this is what I did and it seems to have worked.

     

    1. Restore and delete everything on your iPhone.

    Settings >> General >> Reset >> Erase All Content and Settings

     

    2. Restore phone from original back up method (computer or iCloud)

     

    3.  Put your phone in low power mode. 

    Settings >> Battery >> Low power mode

    Wait a few minutes while the phone is on low power mode.

     

    4. Go back to Settings>> Battery>> Low power mode  and turn Low power mode off.

     

    Now try your camera.  It worked for me.  Hopefully it continues to work, haha. Good luck!

  • by ElinaMusaeva,

    ElinaMusaeva ElinaMusaeva Aug 5, 2016 3:56 AM in response to Pointebasic
    Level 1 (4 points)
    Aug 5, 2016 3:56 AM in response to Pointebasic

    Iphone 4s, ios 9.3.4 The same problem ! (((

  • by nikhilavin007,

    nikhilavin007 nikhilavin007 Aug 18, 2016 9:45 AM in response to Pointebasic
    Level 1 (4 points)
    Aug 18, 2016 9:45 AM in response to Pointebasic

    Quit out of any app that can access the iPhone camera – things like Camera, Instagram, Facebook, Snapchat, Afterlight, etc

    Flip the iPhone over and apply very slight pressure against the physical camera hardware using a finger, it may depress slightly indicating this loose camera issue

    Now try to use the Camera app as usual (from lock screen access, or third party app is fine), it should work fine now and take pictures as usual

    So, a malfunctioning camera, no camera apps are working, and loose physical camera hardware on the iPhone? That clearly indicates a hardware issue, and whether or not it impacts many iPhone 5 users is not entirely clear.

  • by PasiM,

    PasiM PasiM Sep 14, 2016 11:18 AM in response to Pizzamaker
    Level 1 (4 points)
    Sep 14, 2016 11:18 AM in response to Pizzamaker

    Thx, now flash and camera works again on my iphone 5.

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