jplang56

Q: Podcast app crashing in iOS 9

I just installed iOS 9 on my iPhone 6. When opening the podcast app I get a white screen, "Updating Library" and then it crashes after about 15 seconds. Anyone else experiencing this?

I've quit the app.

Restarted the phone.

Tried putting phone in airplane mode and opening the app.

Same result each time.

 

Help!

iPhone 6, iOS 9

Posted on Sep 16, 2015 12:56 PM

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Q: Podcast app crashing in iOS 9

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  • by lgsfca,

    lgsfca lgsfca Oct 10, 2015 3:04 PM in response to subdivided
    Level 1 (0 points)
    Oct 10, 2015 3:04 PM in response to subdivided

    I agree.  Actually there inability to build a smart, vetted and mostly working update speaks volumes.  Did they hire a bunch of Microsoft engineers? On top of the podcast app always crashing the interface is terrible and completely unintuitive.  My friend's iPhone 6 is having difficulty syncing up to his car's bluetooth (only thing that has changed is the update).  I get so many drops on phone calls I feel like it is 1999!  I wish this would get into the news so apple would be embarrassed to the point where they would have to fix it more quickly.

  • by gaf.arq,

    gaf.arq gaf.arq Oct 12, 2015 8:21 AM in response to jplang56
    Level 1 (0 points)
    Oct 12, 2015 8:21 AM in response to jplang56

    When 9.0.3 got installed it seemed that the app was going to run OK again. However, I can't hear more than 10 seconds from any podcast: it just stops playing and it's impossible to make it play the podcast again. Then it seems that the app crashes and reloads, cause the playing status of the current podcast disappears.

     

    Thinking about switching to some other podcast app. Does anyone know of an app that syncs with iTunes subscriptions?

  • by hallie0825,

    hallie0825 hallie0825 Oct 12, 2015 9:22 AM in response to gaf.arq
    Level 1 (0 points)
    Oct 12, 2015 9:22 AM in response to gaf.arq

    Same thing happened to me.  I am using iCatcher- I like it.

  • by Michael_C,

    Michael_C Michael_C Oct 22, 2015 12:11 AM in response to jplang56
    Level 4 (1,429 points)
    Oct 22, 2015 12:11 AM in response to jplang56

    I updated to 9.0.2 (OTA, iPhone 5) and I'm free from crashes.

     

    It's starting to sound like some people may have general system instability of some sort - for example, iOS didn't get updated correctly for some reason - and if erasing and starting from scratch solves the issue it definitely points to that as a problem. (Because you're using the same iOS version, just reinstalled.)

     

    That's going to be harder for Apple to solve than specific Podcasts app crashes, but keep contributing your info.

  • by Peder-S,

    Peder-S Peder-S Oct 22, 2015 2:30 AM in response to Michael_C
    Level 1 (0 points)
    Oct 22, 2015 2:30 AM in response to Michael_C

    I did update to IOS 9.1 and I still have the same problem. I have tried to reinstall IOS but it did not help.

  • by justslymo,

    justslymo justslymo Oct 22, 2015 10:07 AM in response to Wengib
    Level 1 (5 points)
    Oct 22, 2015 10:07 AM in response to Wengib

    Updated to iOS 9.1 and still crashes unless I do the airplane mode trick. I have nothing to say that doesn't involve cursing or insults so I will shut my trap. Thank you Apple you are the best in the world. Your technology is so great, so very huge...

  • by Zarknail,

    Zarknail Zarknail Oct 22, 2015 10:29 AM in response to justslymo
    Level 1 (0 points)
    Oct 22, 2015 10:29 AM in response to justslymo

    Since updating to iOS 9, the Podcast app isn't stable on both my iPad Air and iPhone 5S.  At first, it did the "Updating Library" thing, then would go back to the Home screen (I never even got into the app)  After updating to iOS 9.1 on iPad, and now 9.0.2 on iPhone, it has improved, but not been solved.  I can now see my Podcasts, and even play some in their entirety, but it crashes frequently (goes back to Home screen) on both devices.  It always crashes when trying to download new Podcasts

     

    And yes, I have done resets on both, even resetting back to factory settings on both devices.  Same problems persist after all types of resets.

     

    The only other information that might help, in the unlikely event that an Apple Engineer reads these things, is that I was almost out of memory on my iPhone before this happened (back in iOS 8), and started to get some error messages in a few apps related to my memory problem.

     

    Please Apple, you can do better.  Now I have to talk with much less bravado and swagger around my friends with Samsung Galaxys - at least they can play their podcasts.

  • by Michael_C,

    Michael_C Michael_C Oct 22, 2015 11:05 AM in response to Peder-S
    Level 4 (1,429 points)
    Oct 22, 2015 11:05 AM in response to Peder-S

    Did you erase the phone and start clean (no apps or data installed)?

     

    There are certain specific podcasts that may crash the app as well. That may explain the problems of the few who have tried a clean 9.0.2 and still crashed. Unsubscribing/deleting those podcasts may help.

  • by Zarknail,

    Zarknail Zarknail Oct 22, 2015 11:45 AM in response to Michael_C
    Level 1 (0 points)
    Oct 22, 2015 11:45 AM in response to Michael_C

    Any idea what the "certain specific podcasts" are?  I don't really want to delete all and start over.

  • by justslymo,

    justslymo justslymo Oct 22, 2015 12:17 PM in response to Zarknail
    Level 1 (5 points)
    Oct 22, 2015 12:17 PM in response to Zarknail

    I had a couple buggy podcasts but deleting didn't help. I also did a clean install. Didn't help. Perhaps Apple should fix the buggy podcasts or provide us a way to submit problem podcasts but they don't. Every buggy podcast I had played fine on stitcher So it's not the feed.

  • by Michael_C,

    Michael_C Michael_C Oct 22, 2015 1:39 PM in response to justslymo
    Level 4 (1,429 points)
    Oct 22, 2015 1:39 PM in response to justslymo

    An absolutely clean iOS install with no podcasts to start off with should not crash, period, end of sentence.

     

    Maybe your phone is broken.

  • by Mister_David,

    Mister_David Mister_David Oct 22, 2015 1:39 PM in response to Zarknail
    Level 1 (0 points)
    Oct 22, 2015 1:39 PM in response to Zarknail

    Peder, Justslymo -- Your posts mentioned "reinstall" and "Clean install". Does that mean you re-stored from backup?

     

    In my case, I think the old version of the app had some data or files that the new app didn't like, so it crashed. If this it correct, that would explain why a restore from backup doesn't fix anything -- because the bad data comes back exactly the same as before.

     

    Zarknail -- I had to keep deleting podcasts until I got lucky and the crashing stopped. This required deleting half my podcasts, which was a bit annoying, but not terrible.

     

    If I were to do it again, I would try this: connect my iphone to my computer, and under Podcasts, turn off "sync podcasts". This should delete all the podcasts from your phone. (And them maybe you delete manually the ones which are left) Then turn on syncing again, and have itunes copy all the shows back. It's possible this would copy over only good data, and the crashing would stop.

     

    Of course, this only works if you've been syncing regularly, and your itunes has a list that mostly matches what's on your phone.

  • by Michael_C,

    Michael_C Michael_C Oct 22, 2015 1:44 PM in response to Mister_David
    Level 4 (1,429 points)
    Oct 22, 2015 1:44 PM in response to Mister_David

    Good info.

     

    For the record, I have podcast downloading turned off, which streams them instead. Saves space on my phone and I don't have to go back and delete later. I recommend that. (The difference in the hit to your data plan between downloading and streaming should be minimal, unless you re-listen to a lot of episodes or plan to listen where there's no service.)

  • by justslymo,

    justslymo justslymo Oct 22, 2015 2:18 PM in response to Michael_C
    Level 1 (5 points)
    Oct 22, 2015 2:18 PM in response to Michael_C

    Well I download my podcasts because I have spotty cell and wifi service where I work. Based on the amount of people in this thread that have the exact problem we must all have "broken phones." That was very helpful. I guess I'll have to try another fresh iOS install and try to get my data and apps back on my phone without bringing in any old podcast info. I did it once with tech support and it didn't work.

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