jplang56

Q: Podcast app crashing in iOS 9

I just installed iOS 9 on my iPhone 6. When opening the podcast app I get a white screen, "Updating Library" and then it crashes after about 15 seconds. Anyone else experiencing this?

I've quit the app.

Restarted the phone.

Tried putting phone in airplane mode and opening the app.

Same result each time.

 

Help!

iPhone 6, iOS 9

Posted on Sep 16, 2015 12:56 PM

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Q: Podcast app crashing in iOS 9

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  • by Tomzer1,

    Tomzer1 Tomzer1 Sep 18, 2015 12:46 AM in response to Porat_m
    Level 1 (0 points)
    iPad
    Sep 18, 2015 12:46 AM in response to Porat_m

    Same problem here. A full wipe and rebuild of my iPad 2 didn't fix the problem at all. So for anyone trying that idea, don't bother. In my case the Podcast App stays open for about 10 seconds and then crashes. It's also downloading a ton of podcasts from my subscriptions in the background, which is hard to stop when it's crashing before I can get to the settings. I specifically set all of my podcasts to download manually when I want them. And this option seems to have been ignored with the bugs in this new release.

  • by rhkennerly,

    rhkennerly rhkennerly Sep 18, 2015 4:34 AM in response to jplang56
    Level 1 (4 points)
    iCloud
    Sep 18, 2015 4:34 AM in response to jplang56

    iPhone 6, latest ios 9, about 170 podcast, all audio. 

     

    Same problem, constant crashing during downloads (I download, rack and stack a playlist for the day via wifi to save on celldata).  However, once the downloads are down, more stable than less...but just by a bit.

     

    • Has anybody found a tour or manual for the new interface? 
    • What is the purpose to the "add to up next" button?
    • UpNext Where?
    • And if I can find the UpNext list, can I "rack & stack" it into a play order?
    • Does ordering my podcasts in "my podcasts" affect the ranking of UpNext?
  • by BrettSmi78,

    BrettSmi78 BrettSmi78 Sep 18, 2015 6:18 AM in response to jplang56
    Level 1 (11 points)
    Sep 18, 2015 6:18 AM in response to jplang56

    I've been a strong supporter of Apple for a long time, but they are becoming complacent and no longer focus on quality. They are beginning to remind me of Microsoft... Making software that doesn't work with their own OS.

  • by Steven Hale,

    Steven Hale Steven Hale Sep 18, 2015 6:50 AM in response to jplang56
    Level 1 (70 points)
    Sep 18, 2015 6:50 AM in response to jplang56

    Exact same issue. Tries to update library and hangs. Have tried hard reboot of iPhone 6, airplane mode trick, updated iTunes to recently released version and resynced. No luck.

     

    Subscribed to about 30 podcasts...

     

    Filed a bug report. Might be a good idea to do that since this thread is marked "solved." File bug reports for the iPhone here:

     

    http://www.apple.com/feedback/iphone.html

  • by AppleHome,

    AppleHome AppleHome Sep 18, 2015 8:19 AM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 8:19 AM in response to jplang56

    I have watched PODCASTS slide down further with each update. So disappointed. I'm sure I must be in the slim minority of Apple users, but I LOVE PODCASTS, AND HAVE BEEN FOLLOWING MANY OF THEM FOR YEARS!!!!!

     

     

    iOS9 update on my iPhone 5s has killed Podcast app. Just crashes when I try to open it. I've restarted device many times, tried closing all settings on Podcasts and reset my phone. THIS IS DISABILITATING MY PHONE!!!!!!!!!!!!!!!!!  I use Podcasts heavily on my iPhone.


    This app has slipped to beyond the back burner. I HATED THE ITUNES UPDATES THAT RUINED PODCASTS  FROM THE START. 


    Even with a bug fix, I get to look forward to Video Podcast in a small screen, instead of full screen??

  • by Tom L UK,

    Tom L UK Tom L UK Sep 18, 2015 8:21 AM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 8:21 AM in response to jplang56

    yes me too, I even managed to get a podcast playing for about 10 secs, thought I was home and dry... then crash...  iPhone 6 with (unfortunately) ios9 as of this morning

  • by brianpatrickhummel,

    brianpatrickhummel brianpatrickhummel Sep 18, 2015 8:29 AM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 8:29 AM in response to jplang56

    Hey all,

     

    The best thing we can do is to submit a bug report to Apple and then move on to another Podcast app in the meanwhile.  I downloaded the free version of Overcast, spent five minutes resubscribing to the 50+ podcasts that I follow and now I'm happy again!

  • by Lennamau,

    Lennamau Lennamau Sep 18, 2015 9:08 AM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 9:08 AM in response to jplang56

    I did a support chat with apple about this yesterday. Here are the instructions I received:

     

    As we discussed, here are some steps that may help resolve the issue without you compromising your data.

     

    We want to first start with a backup to iTunes, I recommend making this an ecrypted backup as it will back up the most amount of data for you, make the password easy for you to remember. Please follow these steps closely.

    https://support.apple.com/en-us/HT203977

     

    Once the backup is complete, we want to go into Settings > iCloud > Storage > Manage Storage > (This iPhone) > and this will show a list of apps, scroll down until you see Podcasts and turn that off/white.

    Once off, go to Settings > iCloud > Backup > Back Up Now.

     

    Once complete, Erase and restore from this iCloud backup.

    https://support.apple.com/en-us/HT204184

     

    If you would need to chat us back in regarding the issue you were experiencing today, your case number for today was 940331675.

     

    1) Go to https://getsupport.apple.com 

    2) click on "See your cases and repairs", which us located below the product buttons.

    3) Enter your case number & email address.

    4) Click "Contact Apple about this case".

    5) After that, click on the option of choice to connect with us by chat or phone

     

     

     

    They also said that is more people contact support about the issue, the faster they may resolve it. I'm not doing the restore because it always messes something up for me and decided to use another app for now, but if you do decide to do the restore, make sure you create a back up without podcast app marked or it may not work as others on this thread have indicated.

  • by jpa1952,

    jpa1952 jpa1952 Sep 18, 2015 9:16 AM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 9:16 AM in response to jplang56

    I've moved on to Overcast.  I suppose this will be a mini bonanza for them.

  • by Tom L UK,

    Tom L UK Tom L UK Sep 18, 2015 9:29 AM in response to jpa1952
    Level 1 (0 points)
    Sep 18, 2015 9:29 AM in response to jpa1952

    Moved on as well, no point faffing about restoring and probably won't work anyway, Overcast looks like a good app to me, no reason to ever go back.....

  • by Angerhouse,

    Angerhouse Angerhouse Sep 18, 2015 9:33 AM in response to Tom L UK
    Level 1 (4 points)
    Notebooks
    Sep 18, 2015 9:33 AM in response to Tom L UK

    I try to use Apple's apps where ever possible, but I too also started using Overcast. The only thing Overcast is unable to do is to sync podcast listening progress with iTunes on my laptop, but iTunes sync has always been so buggy, I often had to manually modify my listening progress anyway. I think Overcast syncs listening progress between devices just fine.

  • by Tom L UK,

    Tom L UK Tom L UK Sep 18, 2015 9:56 AM in response to Angerhouse
    Level 1 (0 points)
    Sep 18, 2015 9:56 AM in response to Angerhouse

    If it helps,  I deleted a load of content off my saved podcasts by going into settings ->general-> storage &icloud usage -> manage storage-> podcasts then you can swipe from the right as usual and delete off whole podcasts.  To be fair I had a load of old stuff in there I never listen to.  Got it down to about 2.4GB and so far seems to work OK.  This was good as you can't delete from within the app as it keeps crashing of course after 5 secs.....

  • by m4cus3r,

    m4cus3r m4cus3r Sep 18, 2015 10:09 AM in response to Tom L UK
    Level 1 (0 points)
    Sep 18, 2015 10:09 AM in response to Tom L UK

    I have no podcast entry in the iCloud > Manage Storage > Documents & Data

  • by Jeff Hallgren,

    Jeff Hallgren Jeff Hallgren Sep 18, 2015 10:27 AM in response to jplang56
    Level 1 (54 points)
    iPhone
    Sep 18, 2015 10:27 AM in response to jplang56

    Same here, just updated my iPhone6 to iOS9 and Podcasts crashes on launch.

    I am not going going to reset, or walk through a ridiculous set of steps involving backups and iCloud.

    Overcast it is!! Goodbye terrible Podcasts app, I will not miss you.

  • by Susan in Asheville,

    Susan in Asheville Susan in Asheville Sep 18, 2015 12:03 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 12:03 PM in response to jplang56

    Same as everyone one else. After software upgrade my podcast app says updating library, shuts down to black screen, then to main menu. this is my iPad three.  Is there a way to notify  Apple?  Do they scan these forums?

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