jplang56
Level 1 (0 points)

Q: Podcast app crashing in iOS 9

I just installed iOS 9 on my iPhone 6. When opening the podcast app I get a white screen, "Updating Library" and then it crashes after about 15 seconds. Anyone else experiencing this?

I've quit the app.

Restarted the phone.

Tried putting phone in airplane mode and opening the app.

Same result each time.

 

Help!

iPhone 6, iOS 9

Posted on Sep 16, 2015 12:56 PM

by jplang56,Solvedanswer
jplang56 jplang56
Level 1 (0 points)
A:

Okay, I solved it, but in an unartful way that will probably be unacceptable to most: I restored my phone.

I don't know what we can learn from that but

1. At least we know the app works (though they kind of messed it up)

2. If you absolutely can't wait for the inevitable fix, there is a work around.

Posted on Sep 17, 2015 7:02 AM

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jplang56

Q: Podcast app crashing in iOS 9

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  • by markdemma-gracenote,

    markdemma-gracenote markdemma-gracenote Sep 18, 2015 12:39 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 12:39 PM in response to jplang56

    I am also having the same issue.  I've tried everything but the full restore but am reluctant to as I've only seen one person say that helped.

     

    I'm looking into downgrading back to 8.4.1 has anyone else tried that approach?  I'm also on the beta program, but rarely install beta releases. I've heard from other forums that the 9.1 beta does NOT fix this issue so I'm not sure it's something that Apple is actively working to resolve.  The podcast app may just be in Sherlock status at this point.

  • by deyaamon,

    deyaamon deyaamon Sep 18, 2015 3:23 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 3:23 PM in response to jplang56

    Same issue here. tried reset settings but that does not help :-(

  • by powdermonkey,

    powdermonkey powdermonkey Sep 18, 2015 3:53 PM in response to Susan in Asheville
    Level 1 (4 points)
    Wireless
    Sep 18, 2015 3:53 PM in response to Susan in Asheville

    File a feedback / bug report here:

    http://www.apple.com/feedback/iphone.html

  • by deyaamon,

    deyaamon deyaamon Sep 18, 2015 3:59 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 3:59 PM in response to jplang56

    yes everyone should file a report using the above link. The more this gets reported the sooner it will be addressed by apple

  • by paulo72,

    paulo72 paulo72 Sep 18, 2015 4:03 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 4:03 PM in response to jplang56

    Same problem on on 9.1 beta (13B5110e) -- so don't hold your breath.

     

    I submitted as a bug via Feedback Assistant app when it first started happening (when I installed iOS 9 beta in August).

     

    Very annoying as it is my most used app. Downcast and Overcast don't really do it for me ...

  • by AppleHome,

    AppleHome AppleHome Sep 18, 2015 5:22 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 5:22 PM in response to jplang56

    So, today, after lots of time working with Apple Support, I found that my iPhone 5s:

    ~WILL make Podcast App crash after upgrading to iOS 9. Nothing within the phone or linked to iTunes will change that. (except Restore).

    ~you CAN totally restore phone as a brand new phone, then sync your podcasts from Mac and phone will load the New Podcast App and function.

     

    BUT:

    ~you CAN NOT then restore your phone with iTunes backup, as it was before, without causing Podcast App to be defective and crash again.

    ~you CAN NOT buy "iMazing" ($35.00 to use backup feature) to backup your phone, restore phone as NEW, then restore backup with iMazing, without causing Podcast App to be defective and crash again.

     

    So....I can throw out everything on my phone and start from scratch, and HAVE podcasts;

    or........I can keep my phone as it is, and use a different app for podcasts.

     

    I should have learned my lesson years ago, with a huge fiasco updating iTunes (spent days, and $100+) to "work around it" with Apple Support:

     

    OR...

     

    Wait until any major new OS goes to its .1 version, then read the reviews and decide if it's a deal breaker, then upgrade when it is much safer

  • by jakill23,

    jakill23 jakill23 Sep 18, 2015 6:08 PM in response to jplang56
    Level 1 (0 points)
    Sep 18, 2015 6:08 PM in response to jplang56

    Same here.. tried all suggestions.. nothing works.. spent hours on this..

    please fix apple

  • by m_d_p,

    m_d_p m_d_p Sep 19, 2015 12:09 AM in response to AppleHome
    Level 1 (0 points)
    Sep 19, 2015 12:09 AM in response to AppleHome

    What AppleHome wrote seems true - the process worked for me.

     

    I could not upgrade and use a saved backup to restore my iPod Touch. But restoring the iPod and setting it up as a brand new item worked and allows access into the Podcast app. I have been able to successfully sync my podcasts and play them.

  • by mulelady,

    mulelady mulelady Sep 19, 2015 6:46 AM in response to Kmart Security
    Level 1 (10 points)
    Sep 19, 2015 6:46 AM in response to Kmart Security

    Likewise....Apple Warrantee store tried simple reload....failed....did total wipe to factory in store....STILL re-loading settings and data....and Podcast App STILL crashes at everything ( on 5S ) ....loading, playing.....LOOKING at it !!

  • by Moonpig30,

    Moonpig30 Moonpig30 Sep 19, 2015 8:14 AM in response to jplang56
    Level 1 (5 points)
    Sep 19, 2015 8:14 AM in response to jplang56

    You guys are going to feel so bad if you do get Podcasts working and you see what Apple have done to the app

  • by k8neville,

    k8neville k8neville Sep 19, 2015 8:19 AM in response to Moonpig30
    Level 1 (4 points)
    iPhone
    Sep 19, 2015 8:19 AM in response to Moonpig30

    the Downcast app works fine, so I am going to look for all my podcasts through them.  I have to refer to my iTunes Library for the names, since I also only have the white 'upgrading library' screen. wish I could totally delete the app

  • by AsInfo2,

    AsInfo2 AsInfo2 Sep 19, 2015 12:40 PM in response to jplang56
    Level 1 (0 points)
    Sep 19, 2015 12:40 PM in response to jplang56

    Add another. Updated to 9 on my iPod touch and now Podcasts crashes. "Updating Library" then turns black and crashes to home screen.

  • by AsInfo2,

    AsInfo2 AsInfo2 Sep 19, 2015 12:43 PM in response to jplang56
    Level 1 (0 points)
    Sep 19, 2015 12:43 PM in response to jplang56

    That is not acceptable to have to find and re-set all the Podcasts and setting.

  • by akjim2,

    akjim2 akjim2 Sep 19, 2015 12:51 PM in response to jplang56
    Level 1 (15 points)
    Sep 19, 2015 12:51 PM in response to jplang56

    Reset without being able to restore is not an acceptable fix.  This procedure destroys all stored user data.

  • by elbowlobstercowstand,

    elbowlobstercowstand elbowlobstercowstand Sep 19, 2015 2:41 PM in response to jplang56
    Level 1 (5 points)
    Sep 19, 2015 2:41 PM in response to jplang56

    The best way for us to be heard is to submit feedback directly to Apple. It takes less than 2 minutes. Do it now. The more voices the better!

     

    http://www.apple.com/feedback/podcasts_ios.html

     

    @jplang56: Would you be willing to update your original post with that link and call to action? It'll help us get a non-restore fix faster. Thanks so much!

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