Q: after update phone says "slide to upgrade" but won't allow it
-
Sep 17, 2015 7:42 AMby mario49,Hey lindseymbris,
Thanks for the question. If I understand correctly, after an update the screen is not responding to touch. I would recommend that you read this article, it may be able to help the issue.
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Thanks for using Apple Support Communities.
Have a good one -
Sep 20, 2015 1:05 PMby Powerful Pierre,Many thanks for the advice, Apple Support. There are any other lost souls who have reported this issue to you.
It might be helpful to the many others, who are experiencing this problem, to make sure that you do hold down the home and the on/off key simultaneously for the FULL ten seconds - this really does ensure that the phone does restart, and you can restart your life! PPierre.
-
Sep 21, 2015 3:06 AMby ndttech,yep...hold them both down wait for the APPLE to appear and a little bit longer till the USB cable appears and do a RESTORE IPHONE and run through the sequence...I had to do it about 6 times or so till it finally caught and restored my phone to a NEW phone...lost all my data but a back up brought it back...
-
Sep 21, 2015 2:05 PMby ndttech,Keep trying the hard reset... ie: hold both the home & power buttons together till you see the USB cable...may have to do it numerous times...this is while still plugged into itunes...and sooner or later it is going to allow you to reset and use the passcode...and when you get in, turn off 'locate my iphone' and do a clean install then update from backup...
