Fairspeacock
Level 1 (0 points)

Q: Stuck on white screen saying slide to update but wont let me slide

UPdated my phone to ios9 but i am now stuck on a white put screen saying slide to update. It wont let me slide. What do i do?

Posted on Sep 16, 2015 2:38 PM

by Emanuel Fernandes,Apple recommended
Emanuel Fernandes Emanuel Fernandes
Level 1 (5 points)
A:

Apple has posted an official fix to this problem:

 

If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support

Posted on Sep 18, 2015 4:37 AM

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Q: Stuck on white screen saying slide to update but wont let me slide

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  • by Cathynconor,

    Cathynconor Cathynconor Sep 17, 2015 2:01 PM in response to Fairspeacock
    Level 1 (0 points)
    Sep 17, 2015 2:01 PM in response to Fairspeacock

    Same thing happened me - have just wasted 2 hours trying to reboot /connect to laptop. Seriously Apple sort it out I need my phone!!

  • by GraceHemmerde,

    GraceHemmerde GraceHemmerde Sep 17, 2015 2:06 PM in response to Zohar T
    Level 1 (0 points)
    Sep 17, 2015 2:06 PM in response to Zohar T

    I have the same problem!!!!!

  • by Mrs Telgen,

    Mrs Telgen Mrs Telgen Sep 17, 2015 2:12 PM in response to Fairspeacock
    Level 1 (0 points)
    Sep 17, 2015 2:12 PM in response to Fairspeacock

    It took my iPhone 4S 14 hours to complete the iOS 9 update. Now it's stuck on a white screen that says SLIDE TO UPDATE. Well it won't let my slide. It's just stuck. And when I plug it into iTunes I get an error message (1671). Plus it will not let me restore my phone. Has anyone had this problem and been able to fix it?

  • by GraceHemmerde,

    GraceHemmerde GraceHemmerde Sep 17, 2015 2:15 PM in response to Mrs Telgen
    Level 1 (0 points)
    Sep 17, 2015 2:15 PM in response to Mrs Telgen

    I have the same problem since yesterday! I need my iphone .. And NOBODY helps !!!!!

  • by lindafrombrightlingsea essex,

    lindafrombrightlingsea essex lindafrombrightlingsea essex Sep 17, 2015 2:19 PM in response to Zohar T
    Level 1 (0 points)
    Sep 17, 2015 2:19 PM in response to Zohar T

    exactly the same has happened to me

    Apple what is your response to this

  • by lindafrombrightlingsea essex,

    lindafrombrightlingsea essex lindafrombrightlingsea essex Sep 17, 2015 2:23 PM in response to mh434
    Level 1 (0 points)
    Sep 17, 2015 2:23 PM in response to mh434

    totally feel your frustration

    i am so so annoyed that Apple can just release this and do nothing about it

  • by ilovemydogs7,

    ilovemydogs7 ilovemydogs7 Sep 17, 2015 3:37 PM in response to Tim Hassett
    Level 1 (0 points)
    Sep 17, 2015 3:37 PM in response to Tim Hassett

    I tried to go from iOS 7 to 9 which seems to have caused the white screen problem. Did the fix illustrated here - installed iOS 8 now ipad works fine. Thank you for the heads up on this fix.

  • by c3kerry,

    c3kerry c3kerry Sep 17, 2015 3:33 PM in response to Fairspeacock
    Level 1 (0 points)
    Sep 17, 2015 3:33 PM in response to Fairspeacock

    Make that 196 other people with the same question... this is such an unexpected frustration.  Please help Apple!!!

  • by Falaarh,

    Falaarh Falaarh Sep 17, 2015 4:41 PM in response to Fairspeacock
    Level 1 (0 points)
    Sep 17, 2015 4:41 PM in response to Fairspeacock

    I have finall restored my stucked iPhone but I have lost all my data in the phone. I switched off the phone by removing the phone battery cable and reconnecting it. Later switched on the phone and connected the phone to iTunes and restored it. Now I have ios 9.0 but can somebody tell me is there anyway to use the automatic backup which was done while the software upgrade process which has failed ending with the white screen?

  • by FaithSeed,

    FaithSeed FaithSeed Sep 17, 2015 5:26 PM in response to m.veskovich
    Level 1 (0 points)
    Sep 17, 2015 5:26 PM in response to m.veskovich

    Did you have to pay for the Ipad support at the store?

  • by khengsta,

    khengsta khengsta Sep 17, 2015 8:53 PM in response to Fairspeacock
    Level 1 (0 points)
    Sep 17, 2015 8:53 PM in response to Fairspeacock

    OK ... I had the same problem as everyone else, my 4S was stuck on the "slide to update" screen. Actually it was stuck at multiple other points too, but in each case a (repeated) reset (i.e. hold power+home down till screen goes black) seems to kickstart the update over the various roadblocks.

     

    So re the slide to update freeze, keep in mind the phone was connected to the computer the whole time. Also I deactivated the computer firewall, just in case the verification process was using my PC connection.

     

    This time when I did a hard reset, I was now prompted to key in password, and this sent me to the Apple logo update screen that I had been stuck at the last few times, again at about 25% completion, only this time the polarity of the screen was reversed (i.e. black logo on white screen). Still stuck at 25% no movement, till I noticed that on the PC iTunes, I had gotten an error message saying PC could not detect iPhone.

     

    I clicked Try Again,

     

    Suddenly, the phone update bar jumped from 25% to about 66%, and then rapidly completed, rebooted, and viola fully updated.

     

    Maybe I got lucky. Best of luck to you all!

  • by Emanuel Fernandes,Apple recommended

    Emanuel Fernandes Emanuel Fernandes Sep 18, 2015 4:37 AM in response to khengsta
    Level 1 (5 points)
    Sep 18, 2015 4:37 AM in response to khengsta

    Apple has posted an official fix to this problem:

     

    If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support

  • by Patrik_2016,

    Patrik_2016 Patrik_2016 Sep 18, 2015 5:16 AM in response to Fairspeacock
    Level 1 (0 points)
    Sep 18, 2015 5:16 AM in response to Fairspeacock

    Hi

    I had the exact same issue yesterday.

    What solved it for me was the following steps.

     

     

    1) Download ios 8.4.1

     

    2) Boot the phone to itunes.

    3) When selecting update/restore hold in shift you will then be promted to select what IOS file you want to use.

    4) After the phone was restored from ICloud with ios 8.4.1 it was then no problem to upgrade to IOS9.

     

    It took me a few hours thou.

    However it worked just fine to install IOS9 as a fresh install but it wouldnt work with the Icloud backup, then I had do use ios 8.4.1 first and then update to IOS9.

     

     

    br

    Patrik

  • by ciappala,

    ciappala ciappala Sep 18, 2015 6:14 AM in response to Patrik_2016
    Level 1 (0 points)
    Sep 18, 2015 6:14 AM in response to Patrik_2016

    Thanks Patrik,

     

    someone can upload 8.4.1 for iphone 4s for me? I am trying to download since yesterday, but the download is blocking after some hours... :-(

  • by shivesh51,

    shivesh51 shivesh51 Sep 18, 2015 8:44 AM in response to samfromverwood
    Level 1 (0 points)
    Sep 18, 2015 8:44 AM in response to samfromverwood

    After getting the dead white screen with the "slide to upgrade " never sliding option , read many posts and tried to connect through itunes and restore but it is  throwing error at itunes --> " go to icloud settings on your iphone and turn off find my iphone before restoring your iphone" i opened icloud and completely clueless how to turn off find my iphone application. i have 5s 16gb . Please if anyone has any idea , how to proceed from here , please help !

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