harpreet0singh
Level 1 (16 points)

Q: iPhone 5 Stuck on slide to upgrade after iOS 9 update..

Hi all,

 

I was rather happy with iOS 7 so never upgraded to 8 - but then 9 has just come out so I decided I would finally update my iPhone for the battery enhancements. Updated it via iTunes and the install seemed to go well, however, I'm now stuck on the slide to upgrade screen and my phone is just unresponsive - it won't slide!

 

It comes up the first time and it works, I enable location services and Wi-Fi, but then the slide message comes up again and it doesn't work.

 

I've hard to reboot the iPhone with the Sleep and Home button, but get stuck on the same part again.

 

Anyone else struggling?

iPhone 5, iOS 9

Posted on Sep 16, 2015 5:35 PM

by harpreet0singh,Solvedanswer
harpreet0singh harpreet0singh
Level 1 (16 points)
A:

Hi all, I HAVE A FIX!

 

Spent the last 12 hours pulling my hair out trying to find a solution to the problem - and I think I have one!

 

Did a bit of Googling and a guy on Reddit had the solution that worked for me. I upgraded from iOS 7 to iOS 9 and that caused an issue when I tried to restore my back up. However, by downgrading to 8.1.4 (as it is still signed), restoring the back up (my files all returned, but my apps disappeared strangely..) and THEN update to iOS 9 and it finally worked.

 

Here's the solution:

 

Finally fixed it! You have to downgrade to 8.4.1. Outlined the steps below.

Step 1 - Backup your pictures! Even though you can't get to your phone and use it you should still be able to backup your pictures

Step 2 - Download IOS 8.4.1 for your iPhone or iPad from this site --> https://ipsw.me/8.4.1

The file was taking a while to download for my phone so I searched the filename on Google and downloaded from Mega.

Step 3 - Reboot phone into DFU mode - hold down power button and home button - when it reboots let go of power button - still hold home button

At this point it will ask you to connect your phone to iTunes - will have to connect phone to the computer.

Step 4 - Hold down the Option (Mac) or Shift (Windows) and and then click restore.

Step 5 - Browse to the 8.4.1 file you downloaded and select it. This should restore to the previous IOS version. Note: This will wipe phone.

Step 6 - Restore from backup. Hope that you backed up before attempting to update.

 

Hope this helps you all! :-)

 

EDIT: Reinstalled the apps by going into the app store and viewing my purchases - they're all there. Downloaded them all and they all sorted themselves back into their categories as I had them before. Whatsapp conversations were also restored so it works. HOORAY!

Posted on Sep 17, 2015 2:28 AM

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harpreet0singh

Q: iPhone 5 Stuck on slide to upgrade after iOS 9 update..

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  • by SSTJL,

    SSTJL SSTJL Sep 24, 2015 3:08 PM in response to harpreet0singh
    Level 1 (0 points)
    Sep 24, 2015 3:08 PM in response to harpreet0singh

    Restoring your phone to previous iOS version definitely does the trick (If your phone wasn't set-up on iCloud for automatic back-ups before you updated to iOS9, hopefully you would have a recent back-up on your iTunes on your computer/laptop as installing a previous iOS will erase/wipe all content from your phone).

     

    If your not sure what iOS firmware file to use for your phone you can use this website to check:

    http://www.iphonehacks.com/download-iphone-ios-firmware


    Once you know what firmware file you must use for you phone you can choose this from the list and download it to your computer (the download speeds are actually decent from this website so you should be able to get the required file in 10-15 minutes depending on your broadband speed).

     

    You would then use "harpreet0singh" instructions that he posted.

  • by SSTJL,

    SSTJL SSTJL Sep 24, 2015 3:39 PM in response to Nourah994
    Level 1 (0 points)
    Sep 24, 2015 3:39 PM in response to Nourah994

    If you did a previous back-up on iTunes on your computer/laptop. You should be able to open iTunes and see your phone appear on the top left (of course your phone must be connected to your computer/laptop by apple usb cable, it might ask you to enter your apple account credentials to) once your phone has finished syncing, selecting the option "Summary" on the left, you should see in the middle of the screen a section called "Backups".

     

    Under the title "Manually Back Up and Restore" you should see an option called "Restore Backup..." select this (making sure to select your most recent back-up) and then following through the steps. If you encrypted your backup with a password, you will have to enter this before it continues to restore the back up.

     

    Depends on the size of your back it can take 20+ minutes to complete.

  • by danyalemartin,

    danyalemartin danyalemartin Sep 2, 2016 3:31 AM in response to harpreet0singh
    Level 1 (8 points)
    Sep 2, 2016 3:31 AM in response to harpreet0singh

    Perfect answer, it is really appreciable.

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