Turko

Q: IOS 9 Cellular Data Usage Restrictions not working

Hello, I just updated several devices to IOS 9 and I noticed the Cellular Data Usage Restrictions are turned on. However, when I check the Cellular settings I am able to make changes under User Cellular Data for section. This is the same behavior with all upgraded devices I have. Is this a known issue?

 

Thanks for your help with cap data plan having this feature working is critical for my family plan and devices.

iPhone 6 Plus, iOS 9

Posted on Sep 16, 2015 6:03 PM

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Q: IOS 9 Cellular Data Usage Restrictions not working

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  • by qzwx123,

    qzwx123 qzwx123 Sep 20, 2015 3:57 PM in response to Turko
    Level 1 (0 points)
    Sep 20, 2015 3:57 PM in response to Turko

    I had several apps turned off for using cellular data before installing IOS 9 and after upgrade I could not re-enable use cellular data for those same apps and have it stick.  As soon as I left the settings screen for this, they would go back to their disabled state.

     

    I contacted Apple support yesterday (9/19) and no one knew about the issue.  A restore of IOS 9 would enable them to work but as soon as I restored the backup it would turn off cellular data for the apps and keep them off.

     

    Ken, a senior tech advisor said my backup was corrupt.  When i questioned him  because I did not believe the backup was "corrupt", he hung up on me.  Cant be that the problem is in IOS 9, it has to be something else.  He said he was trying to help me, I pretty much believe that anyone who says they are trying to help me isn't doing a very good job of it if they have to try to point it out.  Kind of like a car salesman saying he is working hard to get me the best price.

     

    Yes, pretty obvious I'm still bugged about this as I ended up restoring the phone to IOS 9 and then reinstalling the apps from the app store.  It took 4+ hours to get the phone as close as I could but still missing call history, text messages, etc.

  • by Tsepull,

    Tsepull Tsepull Sep 20, 2015 4:06 PM in response to qzwx123
    Level 1 (0 points)
    Sep 20, 2015 4:06 PM in response to qzwx123

    Yup, that's what I did and yes, it's a pain in the ***. I use my iPad for work so I didn't have a choice. Without Webex cellular data turned on I was dead in the water.

  • by Anna1783,

    Anna1783 Anna1783 Sep 20, 2015 4:58 PM in response to Turko
    Level 1 (0 points)
    Sep 20, 2015 4:58 PM in response to Turko

    Does anyone know when Apple will fix this problem or even make an announcement about this problem?

  • by Lukasvhb,

    Lukasvhb Lukasvhb Sep 20, 2015 5:08 PM in response to Turko
    Level 1 (0 points)
    Sep 20, 2015 5:08 PM in response to Turko

    Same problem... Need a fix

  • by Tsepull,

    Tsepull Tsepull Sep 20, 2015 5:24 PM in response to Lukasvhb
    Level 1 (0 points)
    Sep 20, 2015 5:24 PM in response to Lukasvhb

    Wipe, reinstall, do not restore, deal. Or you can read the post from the very beginning and get more detailed instructions.

  • by Cadrein,

    Cadrein Cadrein Sep 20, 2015 5:37 PM in response to Turko
    Level 1 (0 points)
    Sep 20, 2015 5:37 PM in response to Turko

    I had this problem too>>>

    Restore from a backup that doesn't use iOS 9.0.0

    Preferably the one before that one then follow the steps on your iOS device

  • by Cadrein,

    Cadrein Cadrein Sep 20, 2015 5:38 PM in response to Lukasvhb
    Level 1 (0 points)
    Sep 20, 2015 5:38 PM in response to Lukasvhb

    I had this problem too>>>

    Restore from a backup that doesn't use iOS 9.0.0

    Preferably the one before that one then follow the steps on your iOS device

  • by Tsepull,

    Tsepull Tsepull Sep 20, 2015 5:46 PM in response to Cadrein
    Level 1 (0 points)
    Sep 20, 2015 5:46 PM in response to Cadrein

    iOS 9 is fine when you follow the steps outlined in the previous pages.

  • by Anil5,

    Anil5 Anil5 Sep 21, 2015 2:30 AM in response to jspence444
    Level 1 (0 points)
    Sep 21, 2015 2:30 AM in response to jspence444

    Same happening with my iPad air2.

    Any solution please?

  • by juliemccurdy,

    juliemccurdy juliemccurdy Sep 21, 2015 6:11 AM in response to Turko
    Level 1 (0 points)
    Sep 21, 2015 6:11 AM in response to Turko

    i filed a bug report form but i couldn't type in the entire problem - field was limited.  also, the response says this... they wont event contact you.  I contacted Apple support via phone on Saturday and they said there was only one other incidence of this reported that they could see.  i have tried everything except deleting the entire phone and doing a full restore - which makes me nervous.  Also, as i was thinking back, i realized that my 4s did this with an upgrade right after they announced the 6/6plus release (except that wouldn't connect to WiFi or cellular after doing the full restore).  now my 5s with an upgrade right after the 6s release date announced. this is really annoying and not why i buy apple products.

     

    Thank you for your feedback on the iPhone.

    We cannot respond to you personally, but please know that your message has been received and will be reviewed by the iPhone Team. If we need to follow up with you on your ideas for improving the iPhone, we will contact you directly.

    We appreciate your assistance in making the iPhone better.

    iPhone Team
    Apple

  • by juliemccurdy,

    juliemccurdy juliemccurdy Sep 21, 2015 6:13 AM in response to Cadrein
    Level 1 (0 points)
    Sep 21, 2015 6:13 AM in response to Cadrein

    did you restore from icloud or itunes?  i haven't done a backup to itunes in months and when i spoke with support, they said icloud backups are not working correctly and they wouldn't trust a backup from the cloud.

  • by ashlez2,

    ashlez2 ashlez2 Sep 21, 2015 8:10 AM in response to Turko
    Level 1 (0 points)
    Sep 21, 2015 8:10 AM in response to Turko

    I also have this problem and I am based in the UK.

     

    I upgraded my iPhone 6 to iOS 9 from 8.4.1, and I happened to be roaming in Canada at the time. I had only one application enabled for data (WhatApp) when I did the upgrade. All the rest were set to OFF.

     

    Now I have done the upgrade, and I am back in the UK.....only WhatApp works when using mobile/cellular data. If I try and enable the apps - they just return to OFF as soon as as I leave the mobile data interface.

     

    Thanks so much Apple. You've turned my £400 iPhone 6 in to a very expensive paperweight. My phone is COMPLETELY useless unless I am on WiFi. This is a very serious bug that should have been caught during testing. This is not some beta release. Completely unacceptable - shame on you.

     

    Need a patch please ASAP!

  • by wsmieszek,

    wsmieszek wsmieszek Sep 21, 2015 8:14 AM in response to Turko
    Level 1 (0 points)
    Sep 21, 2015 8:14 AM in response to Turko

    Same issue here - settings go back to their state during upgrade to iOS9, regardless of which toggles I touch.

     

    Discovered the bug during routine preparation for tomorrow. This is seriously crippling and potentially dangerous as my data for Google Earth is blocked off and I rely on the application to safely navigate the mountains.

  • by cheeks1988,

    cheeks1988 cheeks1988 Sep 21, 2015 8:23 AM in response to Turko
    Level 1 (0 points)
    Sep 21, 2015 8:23 AM in response to Turko

    I am having same issue, the thing is, previous applications that I have allowed to access cellular, I can turn off and they stay off.  applications that I did not allow to access cellular before ios 9 update cannot be turned on.  it looks like I can turn on and off already enabled apps, but not vice versa.

     

    has anyone figured this out? should I take my iphone to apple and get a new one?

  • by jakeasaurus,

    jakeasaurus jakeasaurus Sep 21, 2015 9:27 AM in response to Turko
    Level 1 (0 points)
    Sep 21, 2015 9:27 AM in response to Turko

    Found this issue this morning.

     

    A restore from backup seemed to fix the issue for me. I'm still on iOS9 but whatever the issue was appears to have gone away.

     

    Worth a shot.

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