Turko

Q: IOS 9 Cellular Data Usage Restrictions not working

Hello, I just updated several devices to IOS 9 and I noticed the Cellular Data Usage Restrictions are turned on. However, when I check the Cellular settings I am able to make changes under User Cellular Data for section. This is the same behavior with all upgraded devices I have. Is this a known issue?

 

Thanks for your help with cap data plan having this feature working is critical for my family plan and devices.

iPhone 6 Plus, iOS 9

Posted on Sep 16, 2015 6:03 PM

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Q: IOS 9 Cellular Data Usage Restrictions not working

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  • by CaptainPangaea,

    CaptainPangaea CaptainPangaea Sep 22, 2015 2:20 PM in response to Turko
    Level 1 (0 points)
    Sep 22, 2015 2:20 PM in response to Turko

    I am experiencing the same issue.

     

    iPhone 6 Plus, Verizon, Model MGCK2LL/A, iOS version 9.0 (13A344)

  • by Bojangles226,

    Bojangles226 Bojangles226 Sep 22, 2015 5:49 PM in response to Turko
    Level 1 (0 points)
    Sep 22, 2015 5:49 PM in response to Turko

    I am having the same problem. Any apps that had cellular data turned off before the update, won't connect to cellular data now. I go to settings and click the toggle "on" for cellular data for that app, but when I click on the app it says no connection. Then I go back to settings and the toggle is turned off.

     

    Diagnostics are turned on.

     

    I Have a iPhone 6 Plus and my model is MGCT2LL/A

  • by cheeks1988,

    cheeks1988 cheeks1988 Sep 22, 2015 6:01 PM in response to Turko
    Level 1 (0 points)
    Sep 22, 2015 6:01 PM in response to Turko

    i had a back up from 9/19 which had iOS 9...did a full clean reset and then did an iCloud restore of the is...looked like it worked! just had to restore from iCloud

  • by Izatrini,

    Izatrini Izatrini Sep 22, 2015 7:22 PM in response to StealthBlue10
    Level 1 (0 points)
    Sep 22, 2015 7:22 PM in response to StealthBlue10

    HI am having the same issue with my iPhone 5s , I upgraded to iOS 9 and it worked fine until today , I  was unable to access any  apps using cellular data. Those that were turned on remained on, apps that were turned off cannot be turned on. I am gonna file a feedback form on this issue to raise awareness on this glitch as  realize many of us are experiencing the same problem. I hope it is resolved quickly.

  • by dglis30731,

    dglis30731 dglis30731 Sep 22, 2015 7:34 PM in response to jspence444
    Level 1 (10 points)
    Sep 22, 2015 7:34 PM in response to jspence444

    Wanted to give you an update after today's activities. I was finally assigned a Senior Advisor who is actually calling ME now. He had confirmed earlier this morning that word had finally gotten around at Apple about our "bug".  As you've already heard, they are working on an update, which he said would probably be out very soon.  We have another call scheduled for Wednesday morning and I'll post updates (if there are any).

  • by AlokekumarIndia,

    AlokekumarIndia AlokekumarIndia Sep 22, 2015 9:58 PM in response to dglis30731
    Level 1 (0 points)
    Sep 22, 2015 9:58 PM in response to dglis30731

    Thanks dglis30731 for the update. Kindly keep us informed about progress.

  • by Mmamallama,

    Mmamallama Mmamallama Sep 22, 2015 11:12 PM in response to Turko
    Level 1 (0 points)
    Sep 22, 2015 11:12 PM in response to Turko

    I'm experiencing the same. The apps affected are both 1st party Apple apps and also 3rd party apps. I'm on an iPhone 6, model MGCQ2LL/A. I've had this issue with my phone since immediately after the update. I'm also having the same problem with my iPad Mini 3, model MH3N2Ll/A. The issue did not affect the iPad until several days after I updated. Both of my devices are now basically useless. Let's hope the fix comes soon.

  • by Toutip,

    Toutip Toutip Sep 22, 2015 11:37 PM in response to Turko
    Level 1 (4 points)
    iPhone
    Sep 22, 2015 11:37 PM in response to Turko

    No matter which of the workarounds I try, every time I toggle cellular data to be on per app and then exit the cellular data settings screen. When I go back into the cellular data menu, the toggle gets set back to off....

  • by Faelar,

    Faelar Faelar Sep 22, 2015 11:53 PM in response to Turko
    Level 1 (0 points)
    Sep 22, 2015 11:53 PM in response to Turko

    Had the same problem. Apps that I turned data off before the update to iOS 9 refused to turn back on after. After about 6 hours of searching google the most believable reason I found is that during the update process a file was corrupted and I was pretty much screwed. The only fix I found was to reset all settings and delete all content from my device and during the set up chose set up as a new device. The stupid file that's broken saves broken to your back up so if you try to restore from a backup you restore the broken file too. Good thing is signing back into iCloud put all my contacts back and 2 gigs of data later I had reinstalled all my apps. Down side is all my apps think it's a new device so I lost all my progress on some of my games.

  • by girlgirl1312,

    girlgirl1312 girlgirl1312 Sep 23, 2015 1:16 AM in response to Faelar
    Level 1 (0 points)
    Sep 23, 2015 1:16 AM in response to Faelar

    Noticed the same problem when I was away from home wifi this morning. Reset and restore is the last resort that i would take. hopefully the update can be out as soon as possible.

  • by MaryPickfordFan,

    MaryPickfordFan MaryPickfordFan Sep 23, 2015 8:18 AM in response to jspence444
    Level 1 (0 points)
    Sep 23, 2015 8:18 AM in response to jspence444

    I have this problem on my iPhone 6 model MG4F2LL/A with iOS 9.

  • by eldopayton,

    eldopayton eldopayton Sep 23, 2015 8:28 AM in response to jspence444
    Level 1 (0 points)
    Sep 23, 2015 8:28 AM in response to jspence444

    Same exact problem!

  • by dglis30731,

    dglis30731 dglis30731 Sep 23, 2015 8:59 AM in response to AlokekumarIndia
    Level 1 (10 points)
    Sep 23, 2015 8:59 AM in response to AlokekumarIndia

    Good Morning! As promised, here's an update on my cases. They moved me to IOS Senior Advisor who didn't have any new solutions. But, I sent her a link to this discussion. Not sure if that helps or not, but nothing else has worked so why not.

  • by Chen.Jahn,

    Chen.Jahn Chen.Jahn Sep 23, 2015 9:27 AM in response to Turko
    Level 1 (0 points)
    Sep 23, 2015 9:27 AM in response to Turko

    Hello, i tried today the itunes software reset , it worked.... but After a reboot, the Problem is back .... So After a fresh Installation of iOS 9 and a reboot, the file is corrupt again? apple fix this fast new developed iOS .... Thank you...

  • by iosdevche,

    iosdevche iosdevche Sep 23, 2015 9:36 AM in response to Turko
    Level 1 (0 points)
    Sep 23, 2015 9:36 AM in response to Turko

    Same exact issue as everyone else. I don't see how I can fix this issue-- tried many different workarounds and none seem to turn on data for apps that has been switched off before the 9.0 update.

     

    I am going to try to go back to the previous version. This issue really debilitates because it really renders my phone useless I have wifi. For anyone that travels, this is a huge problem.

     

    Another issue I have is with Gmail. I don't know which update it is probably the 8.XX updates. I can't receive mail messages from the Mail app.  It just won't update at all! The issue still persists after re-adding the account, re-booting the phone.

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