Q: iPhone not recognized in iTunes 12.3

I have iTunes 12.3 installed on a laptop running Windows 10 and cannot get my iPhone 6 plus with ios 9.0 to be recognized to sync or backup. The troubleshooting indicated it may be incompatible with USB 3.0. What can I do to resolve this issue? Thank you

iPhone 6 Plus, iOS 9, Windows 10

Posted on Sep 16, 2015 7:40 PM

I have this question too

Solved

Macdutson

Level 1 (25 points)

This will fix your problem.

Close iTunes
Open Control Panel
Go to Device Manager
Drop down Portable Devices
Right click on Apple iPhone
Select Properties
Select Driver tab
Click Update Driver
Select Browse my computer
Click Browse...
Go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
Windows does the rest
Plug in iPhone...
TaDa!!!

Posted on Sep 16, 2015 8:04 PM

Q: iPhone not recognized in iTunes 12.3

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first Page 11 of 11

by alyselouisa,

alyselouisa May 17, 2016 8:39 AM in response to Macdutson
Level 1 (4 points)

May 17, 2016 8:39 AM in response to Macdutson

Amazing, well done. Thanks alot !
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by MikeF4,

MikeF4 May 24, 2016 3:02 PM in response to zippychimp24
Level 1 (4 points)

May 24, 2016 3:02 PM in response to zippychimp24

When I updated to iTunes 12.3, iTunes would no longer see my iPad, but still saw my iPhone.

When I updated to iTunes 12.4, iTunes would no longer see my iPhone.

To restore iTunes access to these devices, I had to do BOTH reset the driver for each device, then reset (delete and let iTunes rebuild) the Apple LockDown folder.

> reset driver
https://discussions.apple.com/thread/7219017?tstart=0

> reset the lockdown folder
https://support.apple.com/en-us/HT203887

> to make the Apple Lockdown folder visible in Windows 10
Open This PC in Windows Explorer
View tab / Options / View Tab / Show Hidden Files and Folders

then
Windows (C:) / Program Data / Apple
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by Baho123,

Baho123 Jul 5, 2016 8:10 AM in response to zippychimp24
Level 1 (4 points)

Jul 5, 2016 8:10 AM in response to zippychimp24

Macdutson
^^
You da best. it works!
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by Baho123,

Baho123 Jul 5, 2016 8:08 AM in response to Macdutson
Level 1 (4 points)

Jul 5, 2016 8:08 AM in response to Macdutson

you da best. it worked!
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by micb76,

micb76 Jul 25, 2016 3:19 PM in response to Macdutson
Level 1 (4 points)

Jul 25, 2016 3:19 PM in response to Macdutson

THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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by LondonHans,

LondonHans Aug 4, 2016 7:44 AM in response to Macdutson
Level 1 (4 points)

Aug 4, 2016 7:44 AM in response to Macdutson

Excellent.
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by RobbieeJ,

RobbieeJ Aug 24, 2016 5:05 PM in response to zippychimp24
Level 1 (4 points)

Aug 24, 2016 5:05 PM in response to zippychimp24

I have this problem too but this did not fix it. Also can't drag and drop most of my videos from my phone to my computer..
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by turingtest2,

turingtest2 Aug 25, 2016 3:07 AM in response to RobbieeJ
Level 10 (85,368 points)

iPod

Aug 25, 2016 3:07 AM in response to RobbieeJ

Try Re: devices not seen from itunes.

tt2
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