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Q: Stuck at "slide to upgrade" IOS 9

Hello,

 

I have an ipad 3 operated on ios 7.1.

 

I pressed installed after Apple sent me an ios 9 upgrade notification and left it overnight. I woke up this morning and discovered that my ipad was stuck at a bright white “slide to upgrade” screen. It didn’t react when I attempted to slide over it.

 

I tried several times to:

 

- turn on/off ipad

- enter into recovery mode

- restore ipad from itunes

- restore backup from icloud

 

I would get the update completed screen (after slide to setup) and when I pressed continue, it would lead me to the same overly bright but blank screen with nothing but "slide to upgrade" at the bottom.

 

Any help/ anyone else with the same issue?

iPad (3rd gen) Wi-Fi + Cellular, iOS 7.1

Posted on Sep 16, 2015 10:59 PM

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Q: Stuck at "slide to upgrade" IOS 9

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  • by raaywong,

    raaywong raaywong Sep 20, 2015 4:20 AM in response to AXFL
    Level 1 (0 points)
    Sep 20, 2015 4:20 AM in response to AXFL

    Hi, just a quick question as I have the exact same problem with you but its on my old ipad. How did you disable the passcode on your last try because I can't even access my ipad? I'm a little confused.

  • by softwater,

    softwater softwater Sep 20, 2015 4:26 AM in response to android351
    Level 5 (5,392 points)
    Mac OS X
    Sep 20, 2015 4:26 AM in response to android351

    It may depend on the device. That option didn't work with my iPad 2. I tried it more times than I can count, nor did I have the option to 'set up as a new iPad'.

  • by softwater,

    softwater softwater Sep 20, 2015 4:30 AM in response to raaywong
    Level 5 (5,392 points)
    Mac OS X
    Sep 20, 2015 4:30 AM in response to raaywong

    Turn the iPad off (hard reset). When it's off, hold down the home button as you insert the USB cable (the other end should already be inserted in your computer). Keep it held down till you see an image of a cable and the iTunes icon displayed on the iPad screen. You're now in recovery mode and can do the 'update' or 'restore' thing in iTunes.

  • by AXFL,

    AXFL AXFL Sep 20, 2015 4:30 AM in response to raaywong
    Level 1 (5 points)
    Sep 20, 2015 4:30 AM in response to raaywong

    You have to put it into recovery mode and then do a restore. once it's done, it will take you through the setup (wifi, passcode and etc). In this setup choose not to set up the passcode.

  • by BuckminsterBond,

    BuckminsterBond BuckminsterBond Sep 20, 2015 4:35 AM in response to tblueocean
    Level 1 (0 points)
    Sep 20, 2015 4:35 AM in response to tblueocean

    Hello

     

    Same...

     

    Have tried to install io9 onto my son's ipad 2. Unfortunately the ipad is now 'stuck'. The update is at about 25% and the screen is showing >slide to upgrade and has been for some hours.

     

    Have now tried to reboot the ipad numerous times.

     

    Can't connect the ipad to itunes (latest version) - itunes message - 'to allow access please respond on your ipad'

     

    So we're stuck.

     

    Have searched on the line and seems that there are others having the same issue, but no-one yet with a solution (100+ on the post alone)

     

    Trust that there is someone out there far smarter than me with a solution...please help.

     

    bb

  • by sharin73,

    sharin73 sharin73 Sep 20, 2015 8:23 AM in response to harpreet0singh
    Level 1 (0 points)
    Sep 20, 2015 8:23 AM in response to harpreet0singh

    Thank you for this. All other "workarounds" did NOT work for me. Trying the "bypassing the passcode" option, caused me to encounter the constant reboot bug. Different Apple support personnel were ok with me just having a factory reset making my phone because "...at least it's usable".  It took me 12+ hours before stumbling upon your option of downgrading to 8.4.1.
    I don't have it in me at this point to try to upgrade to 9 from here. I'll save that for another day in which stabbing my eyes out seems like fun option.

  • by MissRosetti,

    MissRosetti MissRosetti Sep 20, 2015 9:10 AM in response to ShawnUT
    Level 1 (0 points)
    Sep 20, 2015 9:10 AM in response to ShawnUT

    Thank you so much. This helped my 5s.

  • by kahuaina,

    kahuaina kahuaina Sep 21, 2015 4:58 AM in response to tblueocean
    Level 1 (10 points)
    Sep 21, 2015 4:58 AM in response to tblueocean

    See this thread. Re: iPad stuck in infinite reboot loop after iOS9 update

    Numerous of us have gone through the 'endless update of death' loop, and the combo fix to update from a 8.4.1 firmware and install from a clean new blanked device from previous backup seemed to work.

  • by Herrie,

    Herrie Herrie Sep 21, 2015 8:23 AM in response to tblueocean
    Level 1 (0 points)
    Sep 21, 2015 8:23 AM in response to tblueocean

    Dear fellow users/colleagues,

     

    I spent 2 days in a 'quest' on internet. Finally I found a working solution. NOT in a number of steps to do, but in a program, free downloadable and working.

    Unfortunately a post here in which I mentioned the webaddress and the name were prohibited, so I will not even try to give it again.

     

    In order to overcome this, simply send me a private e-mail and I will provide you with the detail in response.

     

    Regards

     

    Harry B., AKA herrie

     

    <Personal Information Edited By Host>

  • by Vince Medlock,

    Vince Medlock Vince Medlock Sep 21, 2015 5:56 AM in response to sharin73
    Level 1 (5 points)
    Sep 21, 2015 5:56 AM in response to sharin73

    Thanks for the info.  Trying it now.  This will be at least the 6th time I've tried to install this update.  "Frustrated" doesn't begin to touch it.

     

    I think there's an Android in my future.  At least with them, I DON'T expect it to "just work."

  • by Vince Medlock,

    Vince Medlock Vince Medlock Sep 21, 2015 6:01 AM in response to Vince Medlock
    Level 1 (5 points)
    Sep 21, 2015 6:01 AM in response to Vince Medlock

    Update: I was trying to update from iOS 7.  Despite what Apple would have us believe, this is simply not possible on some devices.  Using 8.4.1 as an interim step appears to have solved the problem, and iOS 9 seems to be working fine on my iPhone 4S now.

     

    After a couple days of the Slide to Upgrade and the infinite rebooting bugs, I was tempted to stay on 8.4.1 until the kinks are ironed out.  Unfortunately, I was reminded in about 30 minutes why I never updated to 8 in the first place.  I'm sure that KitKat and Lollipop have their own issues, but at this point I think I'd just enjoy a new set of glitches.

  • by squatch,

    squatch squatch Sep 21, 2015 1:21 PM in response to harpreet0singh
    Level 1 (15 points)
    Sep 21, 2015 1:21 PM in response to harpreet0singh

    my 4th Gen iPad ended up in the infilite update-reboot cycle after going to iOS 9.  the funny thing is that it worked for hours before it started to happen.  i got prompted to agree to new iCloud T&C's and that's when it started.

     

    anyway, the above saved me and, because i had iCloud backups, i didn't really lose anything

     

    cheers!

  • by blodwig,

    blodwig blodwig Sep 21, 2015 4:42 PM in response to tblueocean
    Level 1 (0 points)
    Sep 21, 2015 4:42 PM in response to tblueocean

    All of this assumes that iTunes can see your device.  I've upgraded to IOS 9, tried to do a restore from iCloud, but it failed.  I'd like to try to restore from iTunes, but for some reason, iTunes can longer detect my post IOS 9 iPad.  I have zero opportunity to interact with the iPad at this point, as it goes through the install, terminating in a perpetual "Slide to Unlock" and is undetectable by iTunes (although windows explorer can still see my iPad).  Any ideas?

  • by ioregan,

    ioregan ioregan Sep 21, 2015 11:41 PM in response to blodwig
    Level 1 (0 points)
    Sep 21, 2015 11:41 PM in response to blodwig

    Has anyone tried the following: reboot, then slowly drag up the camera until it shows the passcode. Don't push it all the way, just enough to enter your code.

    Enter your code and that gets you in. Turn off your passcode and wait for a bug fix

  • by mwalsh5757,

    mwalsh5757 mwalsh5757 Sep 22, 2015 1:18 AM in response to blodwig
    Level 1 (15 points)
    Sep 22, 2015 1:18 AM in response to blodwig

    Yeah, iCloud restore doesn't work under 9. I found that out the hard way.

     

    So when you put your iPad in recovery mode iTunes doesn't see it? What about when it's in DFU mode?

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