Alexander Kriegisch
Level 1 (1 points)

Q: Blank space around e-mail view on iOS 9

Since I upgraded to iOS 9 last night, my e-mails are displayed with a lot of whitespace around the whole message, see this screenshot:

image.jpeg

 

Especially HTML mails look small and ugly, but normal text-only mails are also displayed smaller than necessary. It is just a huge waste of screen real estate. Can I fix this by changing any setting or do I have to wait for Apple to notice and fix it?

iOS 9

Posted on Sep 17, 2015 4:54 AM

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Alexander Kriegisch

Q: Blank space around e-mail view on iOS 9

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Sep 17, 2015 5:11 AM in response to Alexander Kriegisch
    Level 6 (8,424 points)
    Desktops
    Sep 17, 2015 5:11 AM in response to Alexander Kriegisch

    Hi! Try to restart/reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings

    https://support.apple.com/en-us/HT201559

     


  • by anxieux,

    anxieux anxieux Sep 17, 2015 11:55 AM in response to D.Cohen
    Level 1 (4 points)
    iPad
    Sep 17, 2015 11:55 AM in response to D.Cohen

    Restart / reset doesn't help. Resetting all seems to be too radical for such a problem...

  • by Alexander Kriegisch,

    Alexander Kriegisch Alexander Kriegisch Sep 17, 2015 1:14 PM in response to D.Cohen
    Level 1 (1 points)
    Sep 17, 2015 1:14 PM in response to D.Cohen

    Are you serious? THIS is your answer? I need help, no default copy & paste answers and no wild guesses.

  • by Scott Raymond,

    Scott Raymond Scott Raymond Sep 19, 2015 1:13 PM in response to Alexander Kriegisch
    Level 1 (16 points)
    Apple Pay
    Sep 19, 2015 1:13 PM in response to Alexander Kriegisch

    I have this too. But what I am wondering is if this is part of the iOS 9 design. Does everyone see this or do some people see their emails without all that space. Because if everyone sees it then there is nothing we can do, it is part of the design. Want to know that before I go resetting all settings and spending the time to set all those settings up again. Which in my experience with other problems, a reset has never worked and is just a big waste of my time.

  • by Alexander Kriegisch,

    Alexander Kriegisch Alexander Kriegisch Sep 19, 2015 2:50 PM in response to Scott Raymond
    Level 1 (1 points)
    Sep 19, 2015 2:50 PM in response to Scott Raymond

    Try different font size settings and you will see the problem: The smaller the font, the bigger the margin. This is a clear programming error, a little flaw in the layout algorithm which needs to be fixed.

  • by Scott Raymond,

    Scott Raymond Scott Raymond Oct 4, 2015 1:58 PM in response to Alexander Kriegisch
    Level 1 (16 points)
    Apple Pay
    Oct 4, 2015 1:58 PM in response to Alexander Kriegisch

    Apple needs to fix this. I too have a smaller font setting so I have all of this white space around my emails. And of course, any email I get from apple (like a response to a support thread) doesn't display correctly. I have to scroll the Apple email from right to left because it is too wide for my screen. This never happened until iOS 9.

  • by anxieux,

    anxieux anxieux Aug 30, 2016 2:15 AM in response to D.Cohen
    Level 1 (4 points)
    iPad
    Aug 30, 2016 2:15 AM in response to D.Cohen

    I'm curious if there are any plans to fix that, or if Apple engineers are aware of that issue at all? There are quite a few updates landed since the issue was reported, but it is still there...