SkierDan

Q: Unread mail showing in All Inboxes only with iOS9

Just upgraded to iOS9 this morning and having a weird issue. My Mail app is showing a badge for 1 unread email, though I have none. When I look at all of my mailboxes (I have two accounts linked), the unread message shows up ONLY in the All Inboxes folder, not under either of the mail accounts individually. I have tried the following:

 

- Enabled the Unread Mail smart folder. This shows the same 1 unread message but when I open it, it say I have no unread messages

 

- Turned off each mail account individually. Turning off either account eliminates the unread message flag, so it isn't associated with just one of the accounts

Turning back the off account back on brings back the flags.

 

- Gone in to each account, selected all messages, marked them read then marked them unread

 

- Hard reset - no change.

 

Any thoughts here? This is feeling like a bug.

iPhone 6, iOS 9

Posted on Sep 17, 2015 8:13 AM

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Q: Unread mail showing in All Inboxes only with iOS9

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  • by CFA341,

    CFA341 CFA341 Sep 23, 2015 2:44 PM in response to SkierDan
    Level 1 (5 points)
    Mac App Store
    Sep 23, 2015 2:44 PM in response to SkierDan

    Did the iOS9 upgrade on my iPhone 6 and since have not been able to clear my 'unread' email messages from the mail icon on the homepage.


    Have contacted Apple support and attempted all means to clear the 'unread' mail: deleted accts; changed passwords; powered down; tried numerous ports, etc...


    Was referred to my e-mail provider and we repeated all of the above steps with no fix...


    Was finally referred back to Apple after my e-mail provider found numerous on-line complaints following the iOS9 upgrade...  see below link:


    Unread mail showing in All Inboxes only with iOS9

     

    This issue is looking more and more like a bug associated with the latest upgrade and hoping that Apple addresses it is able to develop a patch resolving the problem...

  • by Dez.Ron,

    Dez.Ron Dez.Ron Sep 23, 2015 3:28 PM in response to salemlawyer
    Level 1 (0 points)
    Sep 23, 2015 3:28 PM in response to salemlawyer

    salemlawyer wrote:

     

    Hey Dezron

     

    YEAH, I just made this up because I have all the time in the world to post fake crap on this board SFB.  This was a "senior tech" Apples words not mine that called me after dealing with chat help.  And I understand software has bugs genius but stupid advice is stupid advice.  Apple needs to acknowledge this bug AND explain they are working on it.  They have YET to do that, SFB.

    You misunderstand my phrasing of "I actually found this quite unbelievable that the "Senior Advisor" would tell you that Apple has not had any complaints about this."

     

    My meaning of this is that I find it unbelievable that another Senior Advisor would tell you that in the first place because it isn't true. My disbelief is in the advisor's information, not in your credibility for stating it.

     

    Also, these bugs have been acknowledged by Apple. They are definitely being worked on. If you would like some examples of this, I would like you to refer to iOS 9.0.1.

     

    I'd love to share with you some more hands-on proof, but that stuff is all internal and will remain such until Apple is prepared to release this information to the public. Thank you for your patience and support.

  • by Willbaforce,

    Willbaforce Willbaforce Sep 23, 2015 10:14 PM in response to Dez.Ron
    Level 1 (0 points)
    Sep 23, 2015 10:14 PM in response to Dez.Ron

    Dear Dez.Ron,

     

    Thank you for the response.

    With regard to the article I think a simple "Only available in US" would've sufficed but thanks all the same.

     

    Thanks for sharing the latest link to  iOS 9.0.1 I upgraded.

     

    Unfortunately it didn't do anything to resolve emojis (not so much of an issue) or unread email issue, its still ongoing. Very frustrating.

    I officially hate upgrades!!!

  • by Topgearuk,

    Topgearuk Topgearuk Sep 23, 2015 11:35 PM in response to SkierDan
    Level 1 (0 points)
    Sep 23, 2015 11:35 PM in response to SkierDan

    I'm having the same problems and iOS 9.01 hasn't addressed this bug.

     

    Come on Apple, fix this mess you've created and quickly.

  • by Valleyite,

    Valleyite Valleyite Sep 24, 2015 9:59 AM in response to SkierDan
    Level 1 (0 points)
    Sep 24, 2015 9:59 AM in response to SkierDan

    Someone at work had the same issue. IT was able to fix it.

     

    In this case, it was an Exchange account showing unread emails that didn't exist. IT went into the Exchange server's list of trusted devices. They removed the iPhone 6 Plus that was showing the invisible unread emails and removed the Exchange account from the phone. Then they added the Exchange account to the device again as a trusted device. That cleared up the issue. I hope that helps someone.

  • by pierghelfi,

    pierghelfi pierghelfi Sep 24, 2015 12:15 PM in response to SkierDan
    Level 1 (0 points)
    Sep 24, 2015 12:15 PM in response to SkierDan

    In Italy too.....

    same quantity!

    IMG_3971.jpg

  • by janie_burmy,

    janie_burmy janie_burmy Sep 25, 2015 11:56 AM in response to pierghelfi
    Level 1 (13 points)
    Desktops
    Sep 25, 2015 11:56 AM in response to pierghelfi

    I've figured out a workaround  (for me anyway). I've lost hours over this over the past week and I'm not impressed by Apple. This update is glitchy in many ways, not least this. My accounts were and still are pop accounts.

    So, I went into my server account - of the main hotmail account rather than the account on my phone (just an example, but it would apply to any other account). Then I made a new folder under the Inbox folder and called it Moved emails from Inbox (sorry, not very creative, I know). Then I selected ALL the emails in the entire account - many thousands of them - and moved them all to this sub folder. And hey presto, so far so good - the emails have stopped continually loading at 250 at a time and the unread status stays the same and only changes as new emails come in. I still have all the emails I want on my phone as they've already downloaded and I can do with these as I please - either keep or delete.

    Well I think that's solved it. Only time will tell. If I notice a downside to doing this I'll post on here.

  • by swolfe74,

    swolfe74 swolfe74 Sep 25, 2015 7:11 PM in response to SkierDan
    Level 1 (0 points)
    Sep 25, 2015 7:11 PM in response to SkierDan

    Like so many others I am so frustrated with the changes they make  with these updates!!      WHY CAN WE NOT LIMIT THE NUMBER OF EMAILS SHOWING????? APPLE........WHY CHANGE SOMETHING THAT ISN'T BROKEN????? It makes zero sense! All day I have been receiving duplicate emails, over and over and over! I delete and then they're back an hour later, causing me to miss the important emails I actually need to see!!!! Thank you!

  • by gerith,

    gerith gerith Sep 26, 2015 1:06 AM in response to SkierDan
    Level 1 (0 points)
    Sep 26, 2015 1:06 AM in response to SkierDan

    THat was 9 days ago, but Apple has still not issued a fix. I have 3065 supposedly unread mail (sometimes millions). It's ver frustrating.

  • by monash1,

    monash1 monash1 Sep 27, 2015 3:45 PM in response to SkierDan
    Level 1 (0 points)
    Sep 27, 2015 3:45 PM in response to SkierDan

    Yesterday i decided to take the plunge and updated to  IOS 9.0.1 and surprise surprise I had 4689 unread messages in the mail app.  After perusing the various forums today I solved it.  I went in deleted both e-mail accounts I had i.e. Gmail and Outlook,  I also accidentally deleted my iCloud account.

    Anyway after a short break I went in added the two accounts back and all is good.  Hope this helps.

  • by DRC_40,

    DRC_40 DRC_40 Sep 29, 2015 5:26 AM in response to SkierDan
    Level 1 (0 points)
    Sep 29, 2015 5:26 AM in response to SkierDan

    There is not a single fix that has worked for me and I've tried every suggestion out there for a POP account.

     

    FIX THIS CRAP APPLE! GOOD GRIEF WHAT A SCREW UP!!!


    15,000+ emails showing on the badge icon.

  • by pierghelfi,

    pierghelfi pierghelfi Sep 29, 2015 5:39 AM in response to SkierDan
    Level 1 (0 points)
    Sep 29, 2015 5:39 AM in response to SkierDan

    I restored IO9 in my Iphone as a new device (not from backup)

    All my accounts were erased, after this I had to re-create the accounts

    It seems it works on....

  • by DRC_40,

    DRC_40 DRC_40 Sep 29, 2015 6:06 AM in response to SkierDan
    Level 1 (0 points)
    Sep 29, 2015 6:06 AM in response to SkierDan

    I am not going to setup my phone as new just to take care of a terrible flaw in ios9. That is a ridiculous and enormous time wasting solution.

  • by HowieD.,

    HowieD. HowieD. Sep 29, 2015 9:20 AM in response to DRC_40
    Level 1 (0 points)
    Sep 29, 2015 9:20 AM in response to DRC_40

    I'm having the same issue as above.  Thousands of emails in the inbox showing as unread which screws up the badge and, thus, I don't know if I do, in fact, have unread emails.  Pretty inconvenient.  Does Apple support have an ETA on when this bug will be fixed?  Better yet, is there a fix now I'm not aware of? 

  • by Willbaforce,

    Willbaforce Willbaforce Oct 2, 2015 1:27 AM in response to SkierDan
    Level 1 (0 points)
    Oct 2, 2015 1:27 AM in response to SkierDan

    Any success of late? Tried everything e.g. Deleted accounts reinstated them, upgraded to 9.0.1 and 9.0.2 but STILL THE SAME PROBLEM!!!

    COME ON APPLE FIX THIS MESS!

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