HT204187: If Mail on your Mac keeps asking for your password

Learn about If Mail on your Mac keeps asking for your password
Luis Miranda Brenes
Level 1 (0 points)

Q: My Macbook Pro cannot verify my account

My Macbook Pro cannot verify my account when I try to set up an IMAP account. It says it cannot verify the password. My ISP gave me all the information but it still does not work. It says that the identity of the imap.real-agenda.com cannot be verified. When I click CONNECT, it keeps on asking me to enter the email. I do so, but it does not help.

 

My account is not from Google, Yahoo or any of these free services. It is a private address. I've followed the steps as shown by Apple, but I cannot set the account up.

 

Unfortunately, when I bought my laptop, the Apple people would not even try to help me at the store because they said I needed to contact my ISP in order to set email up accounts.

Posted on Sep 17, 2015 8:58 AM

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Luis Miranda Brenes

Q: My Macbook Pro cannot verify my account

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Sep 17, 2015 6:01 PM in response to Luis Miranda Brenes
    Level 9 (69,881 points)
    iTunes
    Sep 17, 2015 6:01 PM in response to Luis Miranda Brenes

    Try doing a manual setup.

     

    Delete the account, then add it back. After filling in the 1st screen, hold down the option/alt key while clicking Continue. Fill in the necessary information, then click continue until all screens are filled in.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 17, 2015 1:11 PM in response to Luis Miranda Brenes
    Level 10 (207,926 points)
    Applications
    Sep 17, 2015 1:11 PM in response to Luis Miranda Brenes

    From the Mail menu bar, select

              Window â–¹ Connection Doctor

    Click the Show Detail button. A drawer opens. Click Check Again and post the text that appears.

    Anonymize any private information before posting. That means names, email addresses, contents of messages, and anything else that you don't want to make public.

  • by Luis Miranda Brenes,

    Luis Miranda Brenes Luis Miranda Brenes Sep 17, 2015 6:05 PM in response to Luis Miranda Brenes
    Level 1 (0 points)
    Sep 17, 2015 6:05 PM in response to Luis Miranda Brenes

    Eric,

     

    Your suggestions helped me set up the account, although the SMTP appear as red, which I think means I cannot send email, only receive.

     

    Linc, please see below the information your requested from the logs:

     

    READ Sep 17 21:57:29.194 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004b29c0 -- thread:0x600000a6b240

    * OK Still here

     

     

    READ Sep 17 21:57:29.626 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004ab640 -- thread:0x608001065540

    * OK Still here

     

     

    READ Sep 17 21:59:00.048 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6080002bb2a0 -- thread:0x600000c61440

    * OK Still here

     

     

    READ Sep 17 21:59:00.099 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a8d00 -- thread:0x608001274040

    * OK Still here

     

     

    READ Sep 17 21:59:29.199 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004b29c0 -- thread:0x600001078840

    * OK Still here

     

     

    READ Sep 17 21:59:29.637 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004ab640 -- thread:0x6080014611c0

    * OK Still here

  • by Linc Davis,

    Linc Davis Linc Davis Sep 17, 2015 7:11 PM in response to Luis Miranda Brenes
    Level 10 (207,926 points)
    Applications
    Sep 17, 2015 7:11 PM in response to Luis Miranda Brenes

    That extract doesn't show what happens when you try to authenticate to the IMAP server. You must have at least one outgoing mail server, and that doesn't show up either. Please make sure you start with an empty text drawer, then click Check Again.

  • by leroydouglas,

    leroydouglas leroydouglas Sep 17, 2015 7:15 PM in response to Luis Miranda Brenes
    Level 7 (22,873 points)
    Notebooks
    Sep 17, 2015 7:15 PM in response to Luis Miranda Brenes

    Luis Miranda Brenes wrote:

     

    My ISP gave me all the information but it still does not work.

     

    Did you call  your ISP back and ask for more support?

  • by Luis Miranda Brenes,

    Luis Miranda Brenes Luis Miranda Brenes Sep 18, 2015 5:44 AM in response to Luis Miranda Brenes
    Level 1 (0 points)
    Sep 18, 2015 5:44 AM in response to Luis Miranda Brenes

    Linc,

     

    In the connection Doctor window there are three SMTP accounts which were in red, not in green. They were all SMTP.REAL-AGENDA.COM. I clicked on all three of them and it seems that made them populate  the mail connection doctor window with more information. Yet, the only SMTP accounts that appear are Gmail. Please take a look.

     

    Leroy, I contacted my ISP multiple times but all he does it give me the step by step to set up the accounts, which does not solve the problem.

     

    WROTE Sep 18 09:42:02.799 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x600001478d40

    DONE

     

    WROTE Sep 18 09:42:02.799 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000147c200

    DONE

     

    WROTE Sep 18 09:42:02.799 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x6080010644c0

    DONE

     

    READ Sep 18 09:42:02.832 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000147c200

    55.11 OK Idle completed.

     

    WROTE Sep 18 09:42:02.832 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x608000e7cec0

    56.11 CHECK

     

    READ Sep 18 09:42:02.833 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x6080010644c0

    45.7 OK Idle completed.

     

    WROTE Sep 18 09:42:02.833 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x60000147c200

    46.7 CHECK

     

    READ Sep 18 09:42:02.864 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x608000e7cec0

    56.11 OK Check completed.

     

    WROTE Sep 18 09:42:02.864 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x6080010644c0

    57.11 STATUS INBOX (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:02.866 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x60000147c200

    46.7 OK Check completed.

     

    WROTE Sep 18 09:42:02.866 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e7cec0

    47.7 STATUS INBOX (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:02.896 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x6080010644c0

    * STATUS "INBOX" (UIDNEXT 5761 UNSEEN 0 HIGHESTMODSEQ 267)

    57.11 OK [CLIENTBUG] Status on selected mailbox completed.

     

    WROTE Sep 18 09:42:02.897 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x6080010644c0

    58.11 IDLE

     

    READ Sep 18 09:42:02.899 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e7cec0

    * STATUS "INBOX" (UIDNEXT 20120 UNSEEN 8 HIGHESTMODSEQ 1068)

    47.7 OK [CLIENTBUG] Status on selected mailbox completed.

     

    WROTE Sep 18 09:42:02.900 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e7cec0

    48.7 IDLE

     

    READ Sep 18 09:42:02.929 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x6080010644c0

    + idling

     

    WROTE Sep 18 09:42:02.929 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60800106d940

    DONE

     

    WROTE Sep 18 09:42:02.930 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1260 -- thread:0x6080010666c0

    29.8 CHECK

     

    READ Sep 18 09:42:02.931 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e7cec0

    + idling

     

    WROTE Sep 18 09:42:02.934 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x6080010644c0

    DONE

     

    WROTE Sep 18 09:42:02.934 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x608000e7cec0

    DONE

     

    READ Sep 18 09:42:02.961 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60800106d940

    58.11 OK Idle completed.

     

    WROTE Sep 18 09:42:02.961 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    59.11 LSUB "" *

     

    READ Sep 18 09:42:02.962 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1260 -- thread:0x6080010666c0

    29.8 OK Check completed.

     

    WROTE Sep 18 09:42:02.962 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1260 -- thread:0x6080010666c0

    30.8 STATUS INBOX.Trash (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:02.966 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x608000e7cec0

    14.14 OK Idle completed.

     

    WROTE Sep 18 09:42:02.967 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60800106d940

    15.14 IDLE

     

    READ Sep 18 09:42:02.968 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x6080010644c0

    48.7 OK Idle completed.

     

    READ Sep 18 09:42:02.993 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    * LSUB () "." "INBOX.Sent"

    * LSUB () "." "INBOX.Trash"

    * LSUB () "." "INBOX.Drafts"

    * LSUB () "." "INBOX.Junk"

    * LSUB () "." "INBOX.Archives"

    * LSUB () "." "INBOX.Archives.2015"

    59.11 OK Lsub completed.

     

    WROTE Sep 18 09:42:02.994 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    60.11 LIST "" *

     

    READ Sep 18 09:42:02.995 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1260 -- thread:0x6080010666c0

    * STATUS "INBOX.Trash" (UIDNEXT 839 UNSEEN 0 HIGHESTMODSEQ 93)

    30.8 OK [CLIENTBUG] Status on selected mailbox completed.

     

    READ Sep 18 09:42:02.999 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60800106d940

    + idling

     

    READ Sep 18 09:42:03.025 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    * LIST (\HasChildren) "." "INBOX"

    * LIST (\HasNoChildren) "." "INBOX.Junk"

    * LIST (\HasNoChildren) "." "INBOX.Sent"

    * LIST (\HasChildren) "." "INBOX.Archives"

    * LIST (\HasNoChildren) "." "INBOX.Archives.2015"

    * LIST (\HasNoChildren) "." "INBOX.Trash"

    * LIST (\HasNoChildren) "." "INBOX.Drafts"

    60.11 OK List completed.

     

    WROTE Sep 18 09:42:03.026 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    61.11 CHECK

     

    READ Sep 18 09:42:03.058 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    61.11 OK Check completed.

     

    WROTE Sep 18 09:42:03.058 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    62.11 STATUS INBOX (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.090 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    * STATUS "INBOX" (UIDNEXT 5761 UNSEEN 0 HIGHESTMODSEQ 267)

    62.11 OK [CLIENTBUG] Status on selected mailbox completed.

     

    WROTE Sep 18 09:42:03.091 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    63.11 STATUS INBOX.Archives.2015 (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.092 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    64.11 STATUS INBOX.Archives (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.092 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    65.11 STATUS INBOX.Drafts (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.092 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    66.11 STATUS INBOX.Junk (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.092 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    67.11 STATUS INBOX.Sent (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.123 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    * STATUS "INBOX.Archives.2015" (UIDNEXT 2 UNSEEN 0 HIGHESTMODSEQ 1)

    63.11 OK Status completed.

     

    READ Sep 18 09:42:03.148 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x600001478d40

    17.1 OK Completed

     

    WROTE Sep 18 09:42:03.149 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    18.1 CHECK

     

    READ Sep 18 09:42:03.157 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    * STATUS "INBOX.Archives" (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 1)

    64.11 OK Status completed.

     

    READ Sep 18 09:42:03.187 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    * STATUS "INBOX.Drafts" (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 1)

    65.11 OK Status completed.

    * STATUS "INBOX.Junk" (UIDNEXT 10 UNSEEN 0 HIGHESTMODSEQ 1)

    66.11 OK Status completed.

    * STATUS "INBOX.Sent" (UIDNEXT 9 UNSEEN 0 HIGHESTMODSEQ 1)

    67.11 OK Status completed.

     

    WROTE Sep 18 09:42:03.188 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    68.11 IDLE

     

    WROTE Sep 18 09:42:03.190 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x608000e76c00

    DONE

     

    READ Sep 18 09:42:03.220 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:993 -- socket:0x6000004a1440 -- thread:0x60000146d000

    + idling

     

    READ Sep 18 09:42:03.222 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x608000e76c00

    15.14 OK Idle completed.

     

    WROTE Sep 18 09:42:03.223 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60000146d000

    16.14 CHECK

     

    READ Sep 18 09:42:03.254 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60000146d000

    16.14 OK Check completed.

     

    WROTE Sep 18 09:42:03.254 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60000146d000

    17.14 STATUS INBOX.Trash (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.286 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60000146d000

    * STATUS "INBOX.Trash" (UIDNEXT 15697 UNSEEN 0 HIGHESTMODSEQ 344)

    17.14 OK [CLIENTBUG] Status on selected mailbox completed.

     

    WROTE Sep 18 09:42:03.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60000146d000

    18.14 IDLE

     

    WROTE Sep 18 09:42:03.287 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e76c00

    49.7 CHECK

     

    READ Sep 18 09:42:03.318 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004a7a40 -- thread:0x60000146d000

    + idling

     

    READ Sep 18 09:42:03.320 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e76c00

    49.7 OK Check completed.

     

    WROTE Sep 18 09:42:03.320 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e76c00

    50.7 STATUS INBOX (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.351 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e76c00

    * STATUS "INBOX" (UIDNEXT 20120 UNSEEN 8 HIGHESTMODSEQ 1068)

    50.7 OK [CLIENTBUG] Status on selected mailbox completed.

     

    WROTE Sep 18 09:42:03.353 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e76c00

    51.7 IDLE

     

    WROTE Sep 18 09:42:03.354 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    28.12 STATUS INBOX.Drafts (MESSAGES UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.385 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6000004a13e0 -- thread:0x608000e76c00

    + idling

     

    READ Sep 18 09:42:03.387 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    * STATUS "INBOX.Drafts" (MESSAGES 0 UIDNEXT 62 UNSEEN 0 HIGHESTMODSEQ 65)

    28.12 OK Status completed.

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    29.12 STATUS INBOX.Archives.2015 (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    30.12 STATUS INBOX.Archives (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    31.12 STATUS "INBOX.Commercial Achieve" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    32.12 STATUS "INBOX.Coordination Achieve" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    33.12 STATUS "INBOX.Director Achieve" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    34.12 STATUS "INBOX.Secretary Achieve" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    35.12 STATUS INBOX.Sent (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    36.12 STATUS INBOX.Spam (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.388 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    37.12 STATUS INBOX.Archive (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.389 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    38.12 STATUS "INBOX.Deleted Messages" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:03.389 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    39.12 STATUS INBOX.Junk (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.420 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    * STATUS "INBOX.Archives.2015" (UIDNEXT 28 UNSEEN 0 HIGHESTMODSEQ 18)

    29.12 OK Status completed.

     

    READ Sep 18 09:42:03.465 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.real-agenda.com -- port:143 -- socket:0x6080004af5a0 -- thread:0x6080010644c0

    * STATUS "INBOX.Archives" (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 1)

    30.12 OK Status completed.

    * STATUS "INBOX.Commercial Achieve" (UIDNEXT 945 UNSEEN 0 HIGHESTMODSEQ 6)

    31.12 OK Status completed.

    * STATUS "INBOX.Coordination Achieve" (UIDNEXT 20 UNSEEN 0 HIGHESTMODSEQ 1)

    32.12 OK Status completed.

    * STATUS "INBOX.Director Achieve" (UIDNEXT 1019 UNSEEN 0 HIGHESTMODSEQ 1)

    33.12 OK Status completed.

    * STATUS "INBOX.Secretary Achieve" (UIDNEXT 873 UNSEEN 1 HIGHESTMODSEQ 5)

    34.12 OK Status completed.

    * STATUS "INBOX.Sent" (UIDNEXT 908 UNSEEN 0 HIGHESTMODSEQ 55)

    35.12 OK Status completed.

    * STATUS "INBOX.Spam" (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 1)

    36.12 OK Status completed.

    * STATUS "INBOX.Archive" (UIDNEXT 3 UNSEEN 0 HIGHESTMODSEQ 9)

    37.12 OK Status completed.

    * STATUS "INBOX.Deleted Messages" (UIDNEXT 125 UNSEEN 0 HIGHESTMODSEQ 297)

    38.12 OK Status completed.

    * STATUS "INBOX.Junk" (UIDNEXT 35 UNSEEN 3 HIGHESTMODSEQ 133)

    39.12 OK Status completed.

     

    READ Sep 18 09:42:03.504 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    18.1 OK Completed

     

    WROTE Sep 18 09:42:03.505 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    19.1 STATUS INBOX (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:03.852 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    * STATUS INBOX (UIDNEXT 71 UNSEEN 0 HIGHESTMODSEQ 280198295583691)

    19.1 OK Completed

     

    WROTE Sep 18 09:42:03.855 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    20.1 IDLE

     

    WROTE Sep 18 09:42:03.855 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b9080 -- thread:0x608000e76c00

    13.4 LSUB "" *

     

    READ Sep 18 09:42:04.198 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    + idling

     

    WROTE Sep 18 09:42:04.199 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    DONE

     

    READ Sep 18 09:42:04.236 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b9080 -- thread:0x608000e76c00

    * LSUB (\HasNoChildren) "/" "Deleted Messages"

    * LSUB (\HasNoChildren) "/" Notes

    13.4 OK Completed

     

    WROTE Sep 18 09:42:04.236 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b9080 -- thread:0x608000e76c00

    14.4 LIST "" *

     

    READ Sep 18 09:42:04.548 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60800106d940

    20.1 OK Completed

     

    WROTE Sep 18 09:42:04.549 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60000147c200

    21.1 CHECK

     

    READ Sep 18 09:42:04.621 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b9080 -- thread:0x608000e76c00

    * LIST (\NoInferiors) "/" INBOX

    * LIST (\HasNoChildren) "/" Archive

    * LIST (\HasNoChildren) "/" "Deleted Messages"

    * LIST (\HasNoChildren) "/" Drafts

    * LIST (\HasNoChildren) "/" Junk

    * LIST (\HasNoChildren) "/" Notes

    * LIST (\HasNoChildren) "/" "Sent Messages"

    14.4 OK Completed

     

    READ Sep 18 09:42:04.898 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60000147c200

    21.1 OK Completed

     

    WROTE Sep 18 09:42:04.899 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60000147c200

    22.1 STATUS INBOX (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:05.251 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60000147c200

    * STATUS INBOX (UIDNEXT 71 UNSEEN 0 HIGHESTMODSEQ 280198295583691)

    22.1 OK Completed

     

    WROTE Sep 18 09:42:05.254 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60000147c200

    23.1 IDLE

     

    WROTE Sep 18 09:42:05.254 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    9.5 STATUS Drafts (MESSAGES UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:05.602 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6000002ac000 -- thread:0x60000147c200

    + idling

     

    READ Sep 18 09:42:05.605 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    * STATUS Drafts (MESSAGES 0 UIDNEXT 123 UNSEEN 0 HIGHESTMODSEQ 280198294763712)

    9.5 OK Completed

     

    WROTE Sep 18 09:42:05.606 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    10.5 STATUS Archive (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:05.606 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    11.5 STATUS "Sent Messages" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:05.606 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    12.5 STATUS "Deleted Messages" (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    WROTE Sep 18 09:42:05.606 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    13.5 STATUS Junk (UIDNEXT UNSEEN HIGHESTMODSEQ)

     

    READ Sep 18 09:42:05.952 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    * STATUS Archive (UIDNEXT 1 UNSEEN 0 HIGHESTMODSEQ 269552995064587)

    10.5 OK Completed

     

    READ Sep 18 09:42:06.216 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p28-imap.mail.me.com -- port:993 -- socket:0x6080004b91a0 -- thread:0x6080010644c0

    * STATUS "Sent Messages" (UIDNEXT 55 UNSEEN 0 HIGHESTMODSEQ 280166098529276)

    11.5 OK Completed

    * STATUS "Deleted Messages" (UIDNEXT 115 UNSEEN 0 HIGHESTMODSEQ 280198286124864)

    12.5 OK Completed

    * STATUS Junk (UIDNEXT 3 UNSEEN 0 HIGHESTMODSEQ 279908990055183)

    13.5 OK Completed

  • by Linc Davis,

    Linc Davis Linc Davis Sep 18, 2015 7:17 AM in response to Luis Miranda Brenes
    Level 10 (207,926 points)
    Applications
    Sep 18, 2015 7:17 AM in response to Luis Miranda Brenes

    In the Advanced tab of the settings for the account in Mail, you may have to enter "INBOX" (without the quotes) in the field labeled

              IMAP Path Prefix

  • by Luis Miranda Brenes,

    Luis Miranda Brenes Luis Miranda Brenes Sep 18, 2015 7:34 AM in response to Luis Miranda Brenes
    Level 1 (0 points)
    Sep 18, 2015 7:34 AM in response to Luis Miranda Brenes

    Linc,

     

    The word "INBOX" has already on one of the accounts from this ISP. I have added it to the other account that was missing it. I tried sending a message with the account and a text box appears saying "Cannot send the message using the server smtp.real-agenda.com.

     

    There are three smtp accounts. When the email fails to go, the windows asks me to choose another smtp account. After I choose the second smtp account, right below the one that does not work, the message goes through. Please see the image below, where the highlighted account is the one that fails and the second one, the one that follows, is the one that works.Screen Shot 2015-09-18 at 11.32.38 AM.png

  • by Linc Davis,

    Linc Davis Linc Davis Sep 18, 2015 7:46 AM in response to Luis Miranda Brenes
    Level 10 (207,926 points)
    Applications
    Sep 18, 2015 7:46 AM in response to Luis Miranda Brenes

    You're bringing up a separate issue. The SMTP settings have no effect on the IMAP account. If you had already entered INBOX as the prefix, try removing it. If it doesn't work either way, I don't know what else you can do. Some mail servers just don't work with Mail, and this may be one of them.

  • by Luis Miranda Brenes,

    Luis Miranda Brenes Luis Miranda Brenes Sep 18, 2015 8:25 AM in response to Luis Miranda Brenes
    Level 1 (0 points)
    Sep 18, 2015 8:25 AM in response to Luis Miranda Brenes

    Well, I guess I am out of luck. Let's see if someone else can help out. Thanks.