stephanieg001

Q: Lost my Touch ID after updating my iPhone 6 to iOS 9

I just updated my iPhone 6 and now my prints in my Touch ID are gone. It will not let me set them back up. What can I do to fix this?

iPhone 6, iOS 9, Touch ID

Posted on Sep 17, 2015 10:05 AM

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Q: Lost my Touch ID after updating my iPhone 6 to iOS 9

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  • Helpful answers

  • by norm123,

    norm123 norm123 Sep 18, 2015 10:24 AM in response to stephanieg001
    Community Specialists
    Sep 18, 2015 10:24 AM in response to stephanieg001

    Hey Stephanie,

    Sorry to hear that you are having issues with Touch ID on your iPhone 6. Let's see if we can get his sorted out.

    For issues with Touch ID, take a look at the troubleshooting below. It will have you check some basic things with your fingers but if you are still experiencing issues then you will need to contact Apple Support for further assistance. 

    Use Touch ID on iPhone and iPad
    https://support.apple.com/en-us/HT201371

     

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours 
    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry1. For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     
    Have a good day

  • by Tonys264,

    Tonys264 Tonys264 Sep 17, 2016 7:46 AM in response to stephanieg001
    Level 1 (4 points)
    iPhone
    Sep 17, 2016 7:46 AM in response to stephanieg001

    It isn't that I have lost the Touch ID Per se. Now I can open my device by simply pressing the home button! I don't have ANY security any more!!