leJuan5150
Level 1 (4 points)

Q: iCloud Backup Broken After iOS 9 Upgrade

iCloud Backup on both my iPhone and iPad have been working fine for years until I upgraded to iOS 9.  After the upgrade it said my latest backup was "Never".  When I pressed "Backup Now" the progress bar flashed quickly then went back to saying my latest backup was "Never" (no error messages).

 

I decided to try turning iCloud Backup off and back on again.   When I try to turn in on it says "iCloud Backup Failed.  There was a problem enabling iCloud Backup.".

 

Any ideas or suggestions on how to fix?

iPhone 6, iOS 9

Posted on Sep 17, 2015 10:18 AM

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leJuan5150

Q: iCloud Backup Broken After iOS 9 Upgrade

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  • by Javababe,

    Javababe Javababe Oct 8, 2015 6:39 AM in response to bgkarma
    Level 1 (15 points)
    Oct 8, 2015 6:39 AM in response to bgkarma

    Same problem here, I tried everything. Finally I tried the below steps and it's working!

     

    Turn off iCloud backup on iPhone

    Turn off apps that are backing up to iCloud

    Restart iPhone

    Delete backup on iPhone

    Restart iPhone

    Re-backup to iCloud

     

    Worked on my iPad too.

  • by tomfromtooele,

    tomfromtooele tomfromtooele Oct 9, 2015 12:16 AM in response to Javababe
    Level 1 (5 points)
    Oct 9, 2015 12:16 AM in response to Javababe

    Had the same problem. Apple is really sloppy with iCloud these days and this will be my third device upgrade that would not easily backup and restore with iCloud. Basically iCloud backups have been pretty useless for me for a couple years.

  • by Chriskolb311,

    Chriskolb311 Chriskolb311 Oct 10, 2015 8:16 AM in response to leJuan5150
    Level 1 (0 points)
    Oct 10, 2015 8:16 AM in response to leJuan5150

    All attemps have failed

    iphone 6 after upgrading to 9.0.2

    it will not upload to save the files on my phone to I cloud

    please fix this Apple...

     

    you're our only hope...

  • by Yott,

    Yott Yott Oct 10, 2015 10:04 AM in response to Chriskolb311
    Level 1 (0 points)
    Oct 10, 2015 10:04 AM in response to Chriskolb311

    I have tried out all the suggestions from this topic. Unfortunately nothing has helped. Backup (even manually) doesn'n work. iP6+, iOS 9.0.2 & over 400 apps installed.

  • by MoXoM,

    MoXoM MoXoM Oct 10, 2015 1:20 PM in response to saeed.ayman
    Level 1 (30 points)
    Oct 10, 2015 1:20 PM in response to saeed.ayman

    Fantastic! I've been struggling to update my iPhone 5 since iOS 9.0.2

     

    I followed your instructions and know all is fine

     

    I always backup/sync my device to my iMac everyday and then to iCloud once a week.

  • by Gauteb,

    Gauteb Gauteb Oct 11, 2015 7:58 AM in response to Yott
    Level 1 (0 points)
    Oct 11, 2015 7:58 AM in response to Yott

    I tried a lot of the suggestions on forums and what Apple support suggested when I called them, nothing helped on either my iPad or iPhone, I could not get backup to iCloud to work, and my pictures weren't uploaded to the photo stream.

    Both my devices are set up to work with our corporate mail/calendar etc, they have some restrictions but it had never affected iCloud backups or photo upload.

     

    What I did that eventually fixed the problem was to delete the configuration profile and MDM configuration in "settings- general - Profiles and units". Then I enrolled to the MDM solution again, which reinstalled those profiles.

    After this both my iCloud backup and photo stream works fine again, and of course my corporate mail :-) Happy now.

  • by JuSTBLeSSeD,

    JuSTBLeSSeD JuSTBLeSSeD Oct 11, 2015 11:15 AM in response to leJuan5150
    Level 1 (0 points)
    Oct 11, 2015 11:15 AM in response to leJuan5150

    I Don't know what the **** happened. After I actually had this issue corrected, I had a problem with my HomeKit configuration so had to restore my phone and set up as new. But even after that the back ups worked. Sometime over night something happened and now receiving that error message again - last back up could not be complete

  • by Chriskolb311,

    Chriskolb311 Chriskolb311 Oct 11, 2015 8:58 PM in response to leJuan5150
    Level 1 (0 points)
    Oct 11, 2015 8:58 PM in response to leJuan5150

    I Deleted the old backup on I cloud drive, did a hard reset...

    what really helped was signing out of I cloud and signing back in before updating.

    it took 10 times but it finally went through...

    I think the apple server got h0t...

  • by nyjohnny1,

    nyjohnny1 nyjohnny1 Oct 12, 2015 4:58 AM in response to saeed.ayman
    Level 1 (0 points)
    Oct 12, 2015 4:58 AM in response to saeed.ayman

    I followed your instructions step by step and it worked for me too.. I was finally able to backup to icloud ..Thanks for taking your time

  • by GABRIELLOTERO,

    GABRIELLOTERO GABRIELLOTERO Oct 12, 2015 10:57 PM in response to saeed.ayman
    Level 1 (0 points)
    Oct 12, 2015 10:57 PM in response to saeed.ayman

    thank you!

  • by gordonfromderby,

    gordonfromderby gordonfromderby Oct 13, 2015 4:12 PM in response to saeed.ayman
    Level 1 (0 points)
    Oct 13, 2015 4:12 PM in response to saeed.ayman

    This sorted my problem in minutes, thanks

  • by museislander,

    museislander museislander Oct 13, 2015 8:38 PM in response to saeed.ayman
    Level 1 (0 points)
    Oct 13, 2015 8:38 PM in response to saeed.ayman

    Thank you so much for posting this! It took 2 rounds but your advice worked perfectly. I was beginning to despair of ever resolving this problem.

  • by jantonetti,

    jantonetti jantonetti Oct 14, 2015 3:16 PM in response to saeed.ayman
    Level 1 (0 points)
    Oct 14, 2015 3:16 PM in response to saeed.ayman

    This really worked for me also. Strange.

  • by zAxesef49ers,

    zAxesef49ers zAxesef49ers Oct 14, 2015 4:08 PM in response to saeed.ayman
    Level 1 (0 points)
    Oct 14, 2015 4:08 PM in response to saeed.ayman

    I followed as directed but it keeps on failing. Although it may appear it's actually working, and even turned-off the lock-screen as someone had suggested. Now my iCloud back-up has zero data. Good thing I backed-up into my Mac first.

  • by WellWill,

    WellWill WellWill Oct 14, 2015 4:15 PM in response to leJuan5150
    Level 1 (0 points)
    Oct 14, 2015 4:15 PM in response to leJuan5150

    The problem is that both your iPhone AND iPad are backed up to the same iCloud account.  Now that iOS9 is big, we all are noticing; while back in the smaller iOS8 days, both backups were small enough to fit within the 5MB iCloud limit.

     

    The work-around seems to be to create 2 Apple IDs and associate them with two iCloud accounts, one for each device.  That's kinda a bummer because we all want to share stuff with ourselves.  My feeling is that because I paid Apple good money for two devices, they should double the basic iCloud storage I get from them for free.  My work-around achieves this, but it's inelegant and cumbersome.  Apple apparently don't see things that way, or at least hasn't yet thought it through, so they are inadvertently encouraging me to split my apple identity in half.  By doing so, I diminish that premium apple experience that I paid extra for.  Ironic.

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