Q: iCloud Backup Broken After iOS 9 Upgrade

Were there any other steps you had to go through before changing the DNS worked?

I changed out the numbers to Google's DNS, since it's a public DNS and it won't mess up my Internet connection.

I then switched iCloud backup off and back on and the backup failed.

Then I turned iCloud backup off again, hard-reset my phone, turned iCloud backup back on and tried again. It keeps failing. Progress bar looks to get about 75% of the way done before it returns the "backup could not be completed" message.

Since I deleted the existing backup, all I've got going for me now are local backups to iTunes on my MacBook Pro.

So, if there was anything else you did that worked which I didn't mention doing above I'd love to hear it.

Thanks!

fallenx1778 wrote:

why doesn't iphone do an update that would fix these numbers for everyone?

I would like very much that everyone used Google DNS, their servers so far for years proved to be superior to any, but I am afraid that to enforce any Apple device to use specific DNS system would contradict Apple's approach to protection of our privacy. I don't think they will go for that.

didn't work for me nothing has worked and the apple advisor who was supposed to be helping me disappeared and her "backup' person hasn't returned my calls. have not been able to back up to icloud for 6 weeks now

I posted instructions on page 18. So far they helped 3 people I know including me, we were unable to backup for weeks. I am sorry, but having backup problems myself that is the best solution I have found, hope it works for you.

i have tried every solution posted on here and none have worked, disappointing, hope apple gets it resolved

THANK YOU! Finally able to backup 4 iphones on 4 different icloud accounts that haven't been able to backup in Icloud or itunes since iOS 9 since early september! Have tried every single other thing all over the internet and iOS Console showed the prob. It was snapchat on 2 phones and random apps on the other 2 phones.

Changed the DNS, even though I was skeptical. Still no auto backup. I'm one of those that has tried everything in this thread, and still not working.

Alex Hare wrote:

 

Were there any other steps you had to go through before changing the DNS worked?

I know that you asked above question to "leventv". Since "leventv" 's solution worked for me perfectly. I thought that I will share what I did exactly before changing my default DNS servers to Google DNS servers. First of all I want to inform you that I had this problem (not being able to do either manual or automatic iCloud backups), since I upgraded my both iPhone and iPad to iOS 9.1 from iOS 8.4. I want to report today that: since I changed my DNS servers on my iPhone and iPad to Google DNS servers, I had two successful automatic backups, and three successful manual backups in a row on my iPad and iPhone. So, I am hundred percent for sure that this Google DNS fix works for me .

What I did before changing to Google DNS servers ? I did exactly what you did. But it did not work. What did the trick for me, was: After changing DNS to Google DNS, I signed out (logout) from iCloud completely, and after that I signed in (login) to iCloud again. After, I rebooted iPad, I tried manual iCloud backup again, and this time it worked. Since then, it is working perfectly with no problem. So, I suggest you to try logout iCloud, and login to iCloud again, and try manual iCloud backup again. I hope this helps. If not helps, may be this is related to where you locate, or who is your ISP ? May be giving a call to your ISP (Internet Service Provider), asking them if they are aware of this issue, will help too.

This Google DNS fix to iCloud backup problem rocks !!! (for me)

PS. "fromsouth" 's solution on page:18, also works too. I tried his solution before I found this topic on this forum. But it did not work for me, when I setup my iPad as a New iPad instead of restoring from an old backup. When I restored my iPad from and old backup, it also restore my old DNS servers settings (which were Google DNS servers) too. By the way, I always use Google DNS servers in the past and now on all of my Apple devices. For your info, automatic iCloud backups are done every 24 hours (so only 1 automatic iCloud backup in 24 hours).

Thanks to "leventv" again, for being a messenger to Apple Support, for this wonderful DNS change fix.

Thank you for the extra tip.

When I tapped the Sign Out button for iCloud I received a notice that doing so would clear out my ApplePay cards, clear out my iCloud Photo Library and iCloud Drive. Since I don't have an iCloud Backup to restore those I thought best to ask you first: did all that come back when you signed back in to iCloud?

I don't know if those same things would be resto from my manual backup. I presume so, but since the Sign Out message kind of freaked me out a little I figured I should ask about your experience.

Thanks!

Yes you are right. All of that data will be erased from your iPhone or iPad. They are only erased from your device, but they are still on iCloud. That is the beauty of iCloud. They are all restored back to your device once sign in back to iCloud. Don't worry, they are all safe. Only thing, I don't know is: Apple Pay credit cards. May be you need to enter them manually again.  They(emails, notes, safari data, contacts, my photo stream, reminders, calendars) all came back to my device, once I signed in back to iCloud. Also your iCloud Photo Library is in iCloud, It may take some time to download your photos to your device depending on your size of your library. Same for your iCloud drive, all data are in cloud and safe.

Alex Hare wrote:

 

I don't know if those same things would be resto from my manual backup.

Manual backup is same as iCloud backup, only difference is: one is in cloud, other is in your computer. So you already have a solid backup on your MBP.

This is why I don't want to change the numbers until it seems there is success with other people. This fix did not work for you.

What do you mean "it was snapchat on two phones"? how did you determine that by changing the dns numbers? I don't get that a phone can backup perfectly for months then all of a sudden quit after ios 9 update. If it was snapchat wouldn't it have not worked before updating to ios 9?

I have tried everything and nothing helped. At the end I have tried last possible solution - restore iPhone and then load backup made by iTunes and since that backing up works. Hate Apple for these bugs last months, reason I have moved from Android was that I wont need to restore phone each year, now I dont know

Tried it this way, changed DNS settings to the google DNS, signed out of cloud, then back into cloud, then tried manual backup. Still would not work. Ugh. Wonder why it works for some people and not others? I cannot figure this out!!!

One more thing, I forgot to mention:

Before, I changed to Google DNS numbers, I also deleted the last iCloud backup of my iPad.

You can change that at Settings > iCloud > Manage Storage.