Jay.Guadagni

Q: Unsupported Video Format iOS 9

I often import videos using the official Apple SD Card Reader, the videos are from my GoPro and have always worked.

 

my iPad is a 4th generation. I updated to iOS 9 last night and I can't get any of my imported videos to play. I just get the message "Unsupported Video Format", but before iOS 9 everything was fine.

 

This is a big problem......

iPad, iOS 9

Posted on Sep 17, 2015 12:37 PM

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Q: Unsupported Video Format iOS 9

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  • by Thomas-53,

    Thomas-53 Thomas-53 Sep 30, 2015 6:29 AM in response to Jay.Guadagni
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    Sep 30, 2015 6:29 AM in response to Jay.Guadagni

    Anyone has an official statement from Apple on this issue?

  • by Jay.Guadagni,

    Jay.Guadagni Jay.Guadagni Sep 30, 2015 6:37 AM in response to Thomas-53
    Level 1 (1 points)
    Sep 30, 2015 6:37 AM in response to Thomas-53

    I haven't seen anything from Apple regarding this, it is a huge step backwards.

  • by tdh824,

    tdh824 tdh824 Sep 30, 2015 3:30 PM in response to Jay.Guadagni
    Level 1 (0 points)
    Sep 30, 2015 3:30 PM in response to Jay.Guadagni

    I just tested some of my gopro videos through the iMovie app.  They do play through the app without issue but if I remember correctly, I had to purchased this app a long while back.   Is this apples way of making an extra buck?  i doubt it, but I am getting tired of no support of acknowledgment on the issue.

  • by FogBank,

    FogBank FogBank Oct 1, 2015 4:05 PM in response to Jay.Guadagni
    Level 1 (0 points)
    Oct 1, 2015 4:05 PM in response to Jay.Guadagni

    I've got an old iPad 2 that has played movies fine for years, but not anymore ... Thanks a bunch Apple !  Between dumping Aperture and these types of issues, I have little faith anymore ...

  • by FogBank,

    FogBank FogBank Oct 1, 2015 6:02 PM in response to utch78
    Level 1 (0 points)
    Oct 1, 2015 6:02 PM in response to utch78

    How does one downgrade back ?

  • by kalrich,

    kalrich kalrich Oct 2, 2015 9:23 AM in response to FogBank
    Level 1 (8 points)
    Oct 2, 2015 9:23 AM in response to FogBank

    And the recent iOS update 9.0.2 does not fix this issue 

  • by Satya 99,

    Satya 99 Satya 99 Oct 9, 2015 1:07 PM in response to utch78
    Level 1 (0 points)
    Oct 9, 2015 1:07 PM in response to utch78

    hello, I finally found people who has the same problems with IPAD 4 and GoPro movies since update to I.O.S.9.0.1 !!!

    could you tell me if you found another way to resolve and watch again GoPro movies than downgrade I.O.S?

    if not tell me how to downgrade iPad 4th generation please:)

     

    this is ridiculous that apple doesn't take care about this problems!!!!!!

    MY iPad 4G 128GB and GoPro 3+ are not cheap toys! It's useless when you can not EVEN watch movies!!!!!!!!

    i only brought my iPad for my skydiving holiday to share videos with friends .it REALLY *****! APPLE!!!!!!!!!

  • by NZ_iphoneuser,

    NZ_iphoneuser NZ_iphoneuser Oct 22, 2015 2:19 PM in response to Jay.Guadagni
    Level 1 (0 points)
    Oct 22, 2015 2:19 PM in response to Jay.Guadagni

    Just installed latest version iOS. Problem still not fixed!!

    come on Apple get this bug? Fixed!

  • by LotusPilot,

    LotusPilot LotusPilot Oct 22, 2015 3:57 PM in response to Jay.Guadagni
    Level 1 (0 points)
    Oct 22, 2015 3:57 PM in response to Jay.Guadagni

    I've also noticed this issue.  It appears that in iOS9, Apple seem to have deliberately disabled native-app support (Photos, iMove etc) for anything over 1080-60 - unless you have the newest super duper iPhone 6, iPad Air 2 or soon to be released iPad Pro.  This is now made even more obvious as support limitations are now explicitly listed in the app release notes for iMovie 2.2.1.

     

    IOS7/8.x would happily play the higher resolutions (greater than 1080) content derived from the GoPro.  Content previously loaded, and working on my iPad mini 2, now displays the "unsupported" banner message in iOS9.  The hardware is obviously capable (as content would play before the iOS9.x updates) and apps with embedded players (such as winzip) still do play the higher resolution content, so this is definitely a case of Apple deliberately crippling the higher res content for the core native apps on any platform without A8 or later processor.

     

    Apole give with one hand - and take away existing support with the other.  Thanks Apple - you really know how to keep you loyal fan base happy...

     

    Don't get me started on the locally cached email that won't load or display unless it has a network connection!  This new email limitation, deliberate or bug, makes a complete mockery of off-line use when travelling.

  • by Gradient1,

    Gradient1 Gradient1 Oct 25, 2015 9:58 AM in response to Jay.Guadagni
    Level 1 (0 points)
    Oct 25, 2015 9:58 AM in response to Jay.Guadagni

    I'm using iPad Air 2 and have the same kind of problem. Videos "appear" to be downloading from the camera, but don't show in the photos app. All I get is the single frame, but no video. The camera connector is sold upon the basis of downloading video. It no longer does. If this really is a question of moving the goalposts (re formats etc), then why no technical description?

  • by DBalSG34,

    DBalSG34 DBalSG34 Oct 25, 2015 3:19 PM in response to Jay.Guadagni
    Level 1 (0 points)
    Oct 25, 2015 3:19 PM in response to Jay.Guadagni

    im having the exact same issue jay, this is a big problem for me. Is there any solution to this?

  • by DBalSG34,

    DBalSG34 DBalSG34 Oct 25, 2015 3:24 PM in response to DBalSG34
    Level 1 (0 points)
    Oct 25, 2015 3:24 PM in response to DBalSG34

    Apple please resolve this issue? This is unacceptable.

  • by DBalSG34,

    DBalSG34 DBalSG34 Oct 25, 2015 3:33 PM in response to LotusPilot
    Level 1 (0 points)
    Oct 25, 2015 3:33 PM in response to LotusPilot

    absolutely true. I had 5 to 10 great GoPro video content on iPad that is un watchable now. Thank you apple

  • by Codgee,

    Codgee Codgee Nov 3, 2015 10:16 AM in response to Jay.Guadagni
    Level 1 (0 points)
    Nov 3, 2015 10:16 AM in response to Jay.Guadagni

    Gutted, none of my videos now play, what's the point of upgrading if it's a backward step? Losing faith in Apple now as they seem to be just after your money by screwing you over time and time again, if not sorted soon I will be investing in a different tablet that actually does the simple things in life without trying to tie you in with Apple only products!

  • by Jaserx,

    Jaserx Jaserx Nov 6, 2015 2:25 PM in response to Codgee
    Level 1 (0 points)
    Nov 6, 2015 2:25 PM in response to Codgee

    After getting the annoying "new software update available" daily I finally decided to update and now my Gopro videos will not play.

     

    I spent A LOT of time on the phone with Apple trying to get this resolved.  After being asked to "please hold" 2 times, and getting disconnected 2 times while on hold, I finally convinced a rep to stay on the line with me.  She told me that Apple is aware of the problem and was working on it, but provided no ETA and could not provide any help at all.

     

    Absolutely unacceptable, Apple.  There should not be any problems playing a format that was easily played with IOS 8.

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