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Apps won't connect to cellular data after iOS 9 upgrade

Using an Apple MD367LL/A - The New iPad (3rd Gen) With Wi-Fi + 4G (AT&T) - 32GB - Black

After upgrading to OS 9 my apps won't connect to cellular data after turning them "on" in Settings > Cellular Data > Use Cellular Data For:


When I toggle them on and then come back they are "off" again... what gives?


I tried turning Cellular Data on and off... nothing

I tried turning Airplane Mode on for a couple of minutes then off again... nothing.

I tried hard resetting the iPad... nothing


Anybody have an idea or two?

iPad (3rd gen) Wi-Fi + Cellular, iOS 9

Posted on Sep 17, 2015 4:38 PM

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Posted on Sep 18, 2015 7:36 AM

i'm having the same issue with my iphone 6 plus. i've done the same things you have done and nothing has helped the issue. the apps that had the cellular data turned off before the update can't be turned on anymore but those that were turned on before the update can still be toggled from on or off.

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Sep 18, 2015 7:36 AM in response to Tsepull

i'm having the same issue with my iphone 6 plus. i've done the same things you have done and nothing has helped the issue. the apps that had the cellular data turned off before the update can't be turned on anymore but those that were turned on before the update can still be toggled from on or off.

Sep 20, 2015 7:52 AM in response to abeae

After an hour of Apple techs trying to diagnose the issue they were stumped. I ended up doing a complete wipe and reinstall which fixed the issue. Apple support was excellent in staying (online chat, no charge) with me until my issue was resolved. I felt like this was a big enough issue that it should have been identified in the quality control process before launch. I'm definitely waiting a couple of months before upgrading our other Apple devices. Waiting for 9.1 is probably the way to go.

Sep 27, 2015 12:37 AM in response to Tsepull

Okay so me and my husband were having the same problem after updating to iOS 9 through wifi. Our Facebook app and a few other apps wouldn't stay toggled on while on cellular data. We tried every trouble shooting step that is know. We did a restart, hard restart, restore through iCloud and iTunes, and reset but nothing worked. It almost seemed like we were doomed to never use our apps via cellular data again. After one more attempt I was able to solve the issue and now I can use my apps no problem.


Essentially what I did was erase all contents and settings on my iPhone and than set it up as a new device.After resetting my phone the set up process starts with the "hello" screen. Than it continues to ask you your language and country. Once you get to the "Choose a Wi-Fi Network" you want to make sure you use a cellular connection instead. In order to get this option you want to click "Choose another network" under "Wifi". During the set up I decided to opt out of restoring it through an iCloud backup/iTunes backup because I knew that this hadn't worked and that it would also just leave me with the same problem I've been dealing with. After setting up my device as a new phone I finished the rest of the set up process and arrived at the home screen. Afterwards I just signed into iCloud and all of my contacts, photos, mail, reminders, calendar, and notes that I had previously backed up before erasing were uploaded back on to my phone.


Unfortunately iCloud doesn't back up text messages or applications so those were just gone for good. I could live with my texts being gone if everything else worked fine. During the set up process I chose to use a cellular network all my options under cellular in settings were toggled on automatically. My first app I tried downloading was Facebook. I downloaded the application, it finished installing and VOILA! I had complete access to my Facebook while connected to cellular data. Just to be sure I wasn't imagining things,I downloaded about 5-6 more apps that I was having difficulty with and they worked as well. I also checked my cellular settings and saw that all of those apps that were downloaded were toggled on and I didn't have to mess with it.


So in conclusion make sure you back up all your information to iCloud, erase all contents and settings on your device, set up device through cellular network not wifi or itunes, set up as a new device and not through a back up via iCloud/iTunes, sign into iCloud with your Apple Id/Password, redownload apps, and last but not least HAVE FUN BECAUSE NOW YOUR APPS WORK!


Disclaimer: I am very confident that this is the way to fix the problem but to each their own and I do not take responsibility for the loss of anybodies data. I am just letting you know what worked for me and my husband. It might be different for you. All I know is that out of every other suggestion I've heard of and read on the internet this is the only one that has been successful!

Oct 1, 2015 7:25 AM in response to Tsepull

I am having the same problem with an iPhone 6 Plus, all my apps that had Cellular Data turned off before I updated to iOS9 keep and remain off even after I try to toggle them on settings. I have reset my phone, done a back up and even tried heading to the Apple store to get some aid and they said they could not be able to help me. Is this some internal software issue or should I try updating to iOS9.0.1?

Apps won't connect to cellular data after iOS 9 upgrade

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