LillyBear22

Q: osi 9 updated but screen locked at "slide to upgrade"

I have a 4S iphone. Did the IOS 9 upgrade today, everything went well I thought.

The apple icon came up, then went to Hello in various languages with a "slide to set up".

I slide to "set up" and it asked for my passcode again.

I entered my previous passcode that I use everyday (4 digits)

Message says, Update Complete...."your iPhone was updated successfully. There are just a few more steps to follow, and then you're done."

I select the Continue.... then the apple icon shows and now it is frozen on a blank screen with "slide to upgrade" at the bottom.

It will not slide and my phone is ultimately useless now.

I have restarted it numerous times with no success.  Please help

I also connected it to my MacBook and I am unable to "restore backup" until I turn off my iCloud find my phone - from my phone which I am not able to use.

thank you

iPhone 4, iOS 9

Posted on Sep 17, 2015 3:29 PM

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Q: osi 9 updated but screen locked at "slide to upgrade"

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  • Helpful answers

  • by Kappy,

    Kappy Kappy Sep 17, 2015 3:40 PM in response to LillyBear22
    Level 10 (271,850 points)
    Desktops
    Sep 17, 2015 3:40 PM in response to LillyBear22

    Connect it to your computer via iTunes and Restore it. If that doesn't work for you, then do this:

     

    Placing your device into recovery (DFU-Device Firmware Upgrade) mode:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

  • by LillyBear22,

    LillyBear22 LillyBear22 Sep 17, 2015 6:42 PM in response to Kappy
    Level 1 (0 points)
    Sep 17, 2015 6:42 PM in response to Kappy

    I finally finished doing the restore, upgrade etc, upgraded iTunes and everything.... Now it's just rolling through the apple icon - acting like something is going on, then I get the same message - "slide to upgrade " which I do, then it asks for my password again and then the apple icon comes up again and it just keeps rolling through this cycle.

  • by Kappy,

    Kappy Kappy Sep 17, 2015 9:20 PM in response to LillyBear22
    Level 10 (271,850 points)
    Desktops
    Sep 17, 2015 9:20 PM in response to LillyBear22

    Then try one of these:

     

    1. Plug into computer with upgraded itunes.

    2. Whilst on the 'slide to upgrade screen' hold power and home button until the itunes symbol appears with the lightning cable below on the iphone screen.

    3. Click restore on itunes

    4. Then select update and restore.

    5. After this, go through as normal and then select SET UP AS NEW IPHONE

    6. DO NOT ATTEMPT TO RESTORE FROM ICLOUD BACK UP IF YOU HAVE ALREADY TRIED THIS it will not work!!

    7. If you set up as new iphone you can log in on old apple account etc. The phone is as new, only my contacts saved (thank god) but it works

    8. I left it at that because I would have lost all recent photos anyway due to not having backed up for along time.

    9. However, you could now attempt to restore from icloud through settings in the usual way as your iphone should now be working.

     

    Or, this one:

     

    This solved my question

    Solved

     

    by harpreet0singh on Sep 17, 2015 5:28 AM

    [DocumentBodyStart:def59646-fcde-4fd7-bbe7-8bf70010ef1e]

    Hi all, I HAVE A FIX!

     

    Spent the last 12 hours pulling my hair out trying to find a solution to the problem - and I think I have one!

     

    Did a bit of Googling and a guy on Reddit had the solution that worked for me. I upgraded from iOS 7 to iOS 9 and that caused an issue when I tried to restore my back up. However, by downgrading to 8.1.4 (as it is still signed), restoring the back up (my files all returned, but my apps disappeared strangely..) and THEN update to iOS 9 and it finally worked.

     

    Here's the solution:

     

    Finally fixed it! You have to downgrade to 8.4.1. Outlined the steps below.

     

    Step 1 - Backup your pictures! Even though you can't get to your phone and use it you should still be able to backup your pictures

    Step 2 - Download IOS 8.4.1 for your iPhone or iPad from this site --> https://ipsw.me/8.4.1

    The file was taking a while to download for my phone so I searched the filename on Google and downloaded from Mega.

    Step 3 - Reboot phone into DFU mode - hold down power button and home button - when it reboots let go of power button - still hold home button

    At this point it will ask you to connect your phone to iTunes - will have to connect phone to the computer.

    Step 4 - Hold down the Option (Mac) or Shift (Windows) and and then click restore.

    Step 5 - Browse to the 8.4.1 file you downloaded and select it. This should restore to the previous IOS version. Note: This will wipe phone.

    Step 6 - Restore from backup. Hope that you backed up before attempting to update.

     

    Hope this helps you all! :-)

     

    EDIT: Reinstalled the apps by going into the app store and viewing my purchases - they're all there. Downloaded them all and they all sorted themselves back into their categories as I had them before. Whatsapp conversations were also restored so it works. HOORAY!

  • by janetaw,

    janetaw janetaw Sep 22, 2015 8:13 AM in response to Kappy
    Level 1 (0 points)
    Sep 22, 2015 8:13 AM in response to Kappy

    I tried all of this.... now its frozen again?

  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Sep 22, 2015 8:16 AM in response to janetaw
    Level 8 (44,007 points)
    iPhone
    Sep 22, 2015 8:16 AM in response to janetaw