papamorgan

Q: Ios9 drops wifi on iphone6

IOS9 drops my wifi connection on the iphone6---can anyone help

iPad, iOS 4.3, trying to updat to iOS 5

Posted on Sep 17, 2015 3:01 PM

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Q: Ios9 drops wifi on iphone6

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  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 30, 2015 2:26 PM in response to rayeddie
    Level 8 (37,891 points)
    Mac OS X
    Oct 30, 2015 2:26 PM in response to rayeddie

    Does it happen while you are using the phone, or when it is asleep? If it's only when asleep read the message you replied to again. If it happens when you are using the phone reboot your router.

  • by matt from the rock,

    matt from the rock matt from the rock Oct 30, 2015 6:26 PM in response to papamorgan
    Level 1 (0 points)
    Oct 30, 2015 6:26 PM in response to papamorgan

    I'm having he same issue. Everyone else's device and my iPad are connected perfect no matter where I'm to at home. Unless I'm standing directly by my router or in the room above it i can't get signal. I've reset my network settings and reset my phone with no luck. Im thinking it has to do with the update to iOS 9. i never had a hitch until I updated to it. I hope Apple comes out with an update to resolve this issue.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 30, 2015 6:33 PM in response to matt from the rock
    Level 8 (37,891 points)
    Mac OS X
    Oct 30, 2015 6:33 PM in response to matt from the rock

    HHave you rebooted your router?

  • by richardfromwoodbridge,

    richardfromwoodbridge richardfromwoodbridge Nov 8, 2015 10:39 AM in response to matt from the rock
    Level 1 (0 points)
    Nov 8, 2015 10:39 AM in response to matt from the rock

    I have the exact same issue. Hope a fix shows up soon... have tried all kinds of reboots, etc.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 8, 2015 2:19 PM in response to richardfromwoodbridge
    Level 8 (37,891 points)
    Mac OS X
    Nov 8, 2015 2:19 PM in response to richardfromwoodbridge

    You can wait until the heat death of the universe and a fix won't show up, because the problem is with your network. Have you rebooted your router? Have you updated the router firmware from the manufacturer's web site?

  • by richardfromwoodbridge,

    richardfromwoodbridge richardfromwoodbridge Nov 8, 2015 2:44 PM in response to Lawrence Finch
    Level 1 (0 points)
    Nov 8, 2015 2:44 PM in response to Lawrence Finch

    Network is fine. Router is fine. All devices work fine except iPhones since latest iOS update. why would you possibly conclude its an issue with the router?

  • by Elimae,

    Elimae Elimae Nov 8, 2015 3:32 PM in response to richardfromwoodbridge
    Level 1 (3 points)
    Nov 8, 2015 3:32 PM in response to richardfromwoodbridge

    I have had the same problem, my network is fine. My husband has the same phone and his seldom does it but mine drops Wi-Fi while I'm using it and I still have the WiFi assist turned off. Never had this problem before last update. :-(

    I just have to constantly watch when it does it so I can change it back to WiFi right away.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 8, 2015 4:43 PM in response to richardfromwoodbridge
    Level 8 (37,891 points)
    Mac OS X
    Nov 8, 2015 4:43 PM in response to richardfromwoodbridge

    Ask again after you have rebooted the router. Remove all power from it for about 15 seconds.

  • by richardfromwoodbridge,

    richardfromwoodbridge richardfromwoodbridge Nov 8, 2015 4:48 PM in response to Lawrence Finch
    Level 1 (0 points)
    Nov 8, 2015 4:48 PM in response to Lawrence Finch

    Has been tried along with setting the channel and testing anything else that could be the issue. Again, why are you so resistant to the obvious answer which has now been reported hundreds of times based on my basic searching. Only happened after iOS upgrade, doesn't happen with any other devices. Routers have been reset and much debugging has been attempted. How about acknowledge the issue and hope an engineering team fixes it asap. Oh and btw its not just on one wifi network....

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 8, 2015 5:20 PM in response to richardfromwoodbridge
    Level 8 (37,891 points)
    Mac OS X
    Nov 8, 2015 5:20 PM in response to richardfromwoodbridge

    richardfromwoodbridge wrote:

    Oh and btw its not just on one wifi network....

    That is new information, and it contradicts your initial statement "I have the exact same issue," as the OP said the problem was fixed by rebooting. And Matt the Rock didn't post again after I suggested rebooting the router, so it's safe to assume that his problem is fixed. Have you tried all the steps here: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support?

     

    If you have tried all of those then take it to an Apple store for diagnosis.

  • by richardfromwoodbridge,

    richardfromwoodbridge richardfromwoodbridge Nov 8, 2015 5:28 PM in response to Lawrence Finch
    Level 1 (0 points)
    Nov 8, 2015 5:28 PM in response to Lawrence Finch

    It isn't an issue with "a" device.  it is an issue with at least 6 iPhones that i know of directly, and hundreds that are posted to support forums.  It's clearly a software issue with ios9, and I hope that these messages will get the ball rolling. 

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Nov 8, 2015 5:34 PM in response to richardfromwoodbridge
    Level 8 (37,891 points)
    Mac OS X
    Nov 8, 2015 5:34 PM in response to richardfromwoodbridge

    Come on, user your head. If there was "clearly" a software issue with iOS 9 there would be millions that are posted to support forums, not hundreds. There are hundreds of posts a week on almost every issue imaginable. And I challenge you on the "hundreds." I've seen perhaps a dozen or two, no more than I see almost daily on every issue, independent of any iOS update.

     

    Have you followed the steps in Apple's support note yet?

     

    As you are so convinced that there is an endemic problem with iOS, and you aren't willing to consider any other possibility, you need to communicate that to Apple, not waste your time posting here where Apple won't see it in this user-to-user support forum. http://apple.com/feedback. Or take it to an Apple store, or call Applecare support.

  • by sddapple,

    sddapple sddapple Nov 15, 2015 7:51 PM in response to TheSlash_07
    Level 1 (0 points)
    Nov 15, 2015 7:51 PM in response to TheSlash_07

    thanks,that was very useful now I am able to connect ,but still signal is not so strong, is there any update for this issue

  • by mlb32704,

    mlb32704 mlb32704 Nov 27, 2015 3:58 PM in response to papamorgan
    Level 1 (9 points)
    iTunes
    Nov 27, 2015 3:58 PM in response to papamorgan

    My iPhone 6 has been randomly dropping my home wifi connection and only my home wifi connection for about a month now.  I'm not sure if it started happening after the initial iOS 9 or subsequent point releases.  I have a slew of other iPhones, iPads and iPods, none of which are dropping the home wifi connection, all of which show strong connections throughout the house, all of the time.  I had guests over Thanksgiving with their devices, both iOS and Droid, all connected no problem and stayed connected without issue.  I have a number of other wireless devices throughout the house, none have had any issues with our home wifi network whatsoever. In any case,  I have rebooted the modem/router many, many times. I have restored the iPhone 6 from factory, several times. Wi-Fi Assist is off and has been off throughout. To the best of my knowledge, the problem does not occur with networks other than my own, but I'm not a "road warrior" and don't spend a lot of time on other networks in general. The issue continues.  When it does happen, the Wifi settings option on my iPhone 6 shows NO other available networks, not my home network, not any of my neighbors, none.   The only solution for me right now is to simply reboot the iPhone 6, which works each and every time, but that's not really a solution.  I have been working closely with an Apple Care representative for weeks, they are just about out of solutions and are suggesting options that would have me replacing my iPhone at a substantial cost.  Aside from a few posts on this thread, I seem to be one of the few people having this issue, so my guess is that it is hardware or firmware related, and specific to my phone or a small batch of iPhones, something that has suddenly popped up or was there all along and got triggered by the iOS 9 release.  In any case, it's not going away, I'm up for any and all suggestions, otherwise I'll be buying a "new" iPhone 6 soon.  Thanks.

  • by TallBearNC,

    TallBearNC TallBearNC Dec 3, 2015 4:39 PM in response to papamorgan
    Level 1 (34 points)
    Dec 3, 2015 4:39 PM in response to papamorgan

    Under iOS 8 as long as the device was connected to power, it would never drop the Wi-Fi connection – no matter if cellular data was turned on or off

     

    in fact, I think under iOS 8, it kept the Wi-Fi connection going even if you were not on DC power and charging

     

    The problem with iOS 9 is, once you lock the phone, it drops the Wi-Fi connection with in about 60 seconds – and turning off Wi-Fi assist does not help ...  This completely destroys several features of iOS 9 like forwarding your phone calls from your phone to one or more tablets attached to your iTunes/iCloud account because if the devices are not on Wi-Fi, the phone will not ring FaceTime audio on one or more iPads .. I have two iPads… The iPad Pro Wi-Fi plus cellular 128 GB, and my older iPad air 2 128 GB with Wi-Fi and cellular

     

    With all the devices dropping off of Wi-Fi, text forwarding also does not work either. It also breaks the ability to make a phone call from your iPad using your iPhone over Wi-Fi

     

    This issue did not seem president and iOS 9 .0… It seemed to have cropped up somewhere between 9.1 and 9.2… Apple simply needs to add a feature under settings asking the user if they want Wi-Fi to remain on after the device is locked to sabe power or not

     

    I work out of my house and my iPads are on DC power 99% of the time – except for once a month when I drain the battery completely dead and charge them back up.

     

    Only curtain way to keep them on Wi-Fi after being locked is to have an app that is actively using Wi-Fi while the device is locked, and no app really does that… Splashtop streamer would  as that can be configured to maintain the Wi-Fi/data connection when in background or the screen is locked… But I shouldn't have to do that

     

    Who won my devices go to check email every 15 minutes for fetching, they do not turn on the Wi-Fi to do it – they use my cellular data, and if I have cellular data turned off, email is not pushed or fetched just because Wi-Fi is turned off and the device has no network conductivity

     

    Guessing Apple did this to further reduce battery drain on their devices… I realize the new iPhones have the battery saving feature, but for some reason they did not incorporate that into the iPad air two and the iPad Pro – which they should have. I also have my location information  set to come from my iPhone only, and my iPads get my location info from my phone… This is because you never want each device getting your location info or that confuses find friends and other location info for your account… I would think this in itself would keep Wi-Fi connected and going

     

    I think a lot of people just need to put pressure on Apple to stop turning off Wi-Fi when the device is locked – especially for devices like the iPads when people do not buy iPads with the cellular option. Turning off Wi-Fi when those devices locked is detrimental to their functionality

     

    Granted I just did upgrade on my access points 802.11AC .. While I doubt that has any impact on this bug, I will try setting my routers to Wi-Fi and mode and see if the connection drops… If it does not then that means it has something to do with iOS and Wi-Fi AC… Wi-Fi AC uses Constant 866 Mb full-duplex connection to your access point, and for the phones it's exactly half that 433 Mb because the phones have one less antenna than the iPads

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