"Could not activate cellular data network" Error message after iOS 9 update

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"Could not activate cellular data network" Error message after iOS 9 update

Hi,

I updated my iPhone 5S to iOS 9 and I'm getting an error "Could not activate cellular data network" when i use the cellular data. The carrier is H2O Wireless and i had a chat with the apple representative regarding the issue and here are the list of step i did as suggested by the representative and its still not working but all the applications works on the Wi-Fi and a symbol "4G" displays next to the signal strength.

Settings, turned airplane mode on, waited for 10 seconds, and then turned off again. Then opened settings>general>reset>reset network settings.
Checked for a Carrier Settings Update. Settings > General > About.
Checked for settings>general>software update or carrier?
Removed the SIM Card and reinserted it. Allowed the iPhone to acquire the network again.
Last want to try to restore.

Please drop your ideas and suggestion to fix this issue.

Regards,

Chetan.

iPhone 5s, iOS 9

Posted on Sep 17, 2015 4:31 PM

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Answer 1

Best reply

Aimbebe

Level 1

4 points

Sep 17, 2015 5:31 PM in response to Chetanm

I Have the exactly same issue, I also use H2o and updated ios9 last night. My cellular data couldn't be activated just after the ios9 update. Anyone get any ideas?

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Answer 2

Aimbebe

Level 1

4 points

Sep 17, 2015 5:34 PM in response to Aimbebe

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Answer 3

Sep 17, 2015 6:50 PM in response to Chetanm

I have, after you upgrade to iOS 9.0 mobile internet disappeared. I LTE APN profile was removed and reinstalled again.

There is no Internet.

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Answer 4

Gordaxx

Level 1

4 points

Sep 17, 2015 8:55 PM in response to Chetanm

I also have H2O wireless and had the same problem. I called customer service and they sent me a new profile which resolved the problem. This profile was not available earlier today, so try calling them again. Note that you will need to remove the old profile in order to install the new one.

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Answer 5

Chetanm Author

Level 1

5 points

Sep 18, 2015 4:17 AM in response to Gordaxx

Hi,

I tired chat session with the H2O wireless and they admitted it the network is not ready for the iOS 9 and the engineers are working on it, there is no time frame when it will be resolved, how long its going to take, and finally there is no way H2O would inform the solution. So they asked me to wait for the solutions and keep in touch with the support team.

Mean while in the night i was trying to find if there is an update from H2O and they did have it and below is the link where you need key in your number and they will send you a link to your phone to download the updated APN.

https://www.h2owirelessnow.com/mainControl.php?page=IPhoneData#

Interestingly when you install the new H2O APN it says that the "Traffic can be filtered and Monitored". What does it mean?

Please post if you get the same message.

Regards,

Chetan.

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Answer 6

Gordaxx

Level 1

4 points

Sep 18, 2015 5:18 AM in response to Chetanm

Yes, I got the same message. I would assume it means that they will be examining some cellular data traffic while they work on a permanent fix for this problem. I will keep my eye out for a final APN update.

By the way, you said that you did a chat session with H2O. Where did you find the option to do that? I didn't see it.

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Answer 7

Chetanm Author

Level 1

5 points

Sep 18, 2015 6:36 AM in response to Gordaxx

HI,

Well I hope they will monitor it for a short time and release a final APN for this issue.

ON the H2O home page the chat icon is under the Search and right above the Help button here is d screenshot of it

RRegards,

Chetan

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Answer 8

vu810222

Level 1

0 points

Sep 21, 2015 12:34 AM in response to Chetanm

I had the same problem after I upgraded my iPhone 5 to IOS 9 today. I followed the link in your post and my phone connected to internet through the H2O data network again. Thanks a lot!

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Answer 9

Drink114

Level 1

0 points

Sep 22, 2015 11:21 AM in response to Chetanm

https://www.youtube.com/watch?v=I-Q6CkR0_y4 Try this way, this work for me. But in ios 9, it's called "clear history and website data".

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