blax93

Q: exchanging my black iwatch bought prior to the release of the gold color

   I feel as though there should be an exchange program for the iwatch owners that bought their watch prior to the release of the new colors because of the fact that they're the same price.

Apple Watch

Posted on Sep 17, 2015 3:55 PM

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Q: exchanging my black iwatch bought prior to the release of the gold color

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  • by John Galt,Solvedanswer

    John Galt John Galt Sep 17, 2015 4:03 PM in response to blax93
    Level 8 (48,446 points)
    Mac OS X
    Sep 17, 2015 4:03 PM in response to blax93

    You have 14 days from its purchase date to return your Watch for a full refund, and use the cash as you wish.

  • by blax93,

    blax93 blax93 Sep 19, 2015 5:06 PM in response to John Galt
    Level 1 (0 points)
    Sep 19, 2015 5:06 PM in response to John Galt

    Thanks for the reply John Galt! You are correct as term and conditions on my reciept which i threw away stated the same thing. As for anyone else reading this post and are in a similar situation, i wanted to share my experience as an example of how Apple handled my situation because of how satisfied I am. I bought my iWatch in San Francisco, and it was August 1, 2015. Yesterday i decided that the rose gold color would look better and brought by black iWatch with just the case, extra band, and charging cable to be returned. I threw away the box already and forgot the usb part of the charger at home, and since I was closer to the Walnut Creek Apple store, i went there instead. I remember thinking they were going to say I was out of luck because I was a month past the exchanger date, or that I would at least have to pay for the USB part, but I was pleasantly delighted to find out they fully refunded me for my device, in cash. I am happy to say I will be back to that store to get my iPhone 6S Plus because of their customer service.