Jd@niel46
Level 1 (0 points)

Q: Loss of documents after updating to iOS 9

Updated to iOS 9 and lost all spreadsheets in Numbers, all documents in Pages, and all presentations in Keynotes. I don't use iDrive but do use iCloud. If I backup to iCloud will I get my documents back or are they lost forever?

iPad Air Wi-Fi, Cellular, iOS 9

Posted on Sep 17, 2015 4:39 PM

by Tom P.,Solvedanswer
Tom P. Tom P.
Level 1 (10 points)
A:

I had the same issue... had to upgrade to iCloud Drive, then documents came back after 10 min. or so.  Only had to upgrade on one device, all other iOS 9 devices followed suit automatically.

Posted on Sep 23, 2015 8:19 AM

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Jd@niel46

Q: Loss of documents after updating to iOS 9

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  • Helpful answers

  • by luvinmc,

    luvinmc luvinmc Sep 18, 2015 10:39 AM in response to Jd@niel46
    Level 1 (35 points)
    Sep 18, 2015 10:39 AM in response to Jd@niel46

    it is possible you were storing files to iCloud Drive if that's on in iCloud then settings.

     

    IF you were check their website and go to the settings screen as there is a restore documents thing there where you might get files back.

     

     

    hth

  • by Jd@niel46,

    Jd@niel46 Jd@niel46 Sep 18, 2015 11:26 AM in response to luvinmc
    Level 1 (0 points)
    Sep 18, 2015 11:26 AM in response to luvinmc

    Thanks for your response but I had declined using iDrive due to backward compatibility limitations. I've been using iCloud for several years. Today I decided to see if backing up to iCloud would restore the missing documents. Unfortunately, it didn't. Luckily, I haven't updated my iPhone and all my missing files are on it. So now I just have to transfer them all to the iPad. Apple messed up on this portion of the upgrade. Maybe they'll get it fixed for the late adopters.

  • by Fwig,Helpful

    Fwig Fwig Sep 18, 2015 4:04 PM in response to Jd@niel46
    Level 1 (5 points)
    Sep 18, 2015 4:04 PM in response to Jd@niel46

    Well, after much worry and fiddling about my documents all just appeared! I'm not sure exactly what worked, but I can tell you what I did: in Pages I asked it to open documents from the cloud, but discovered that didn't work until I upgraded to the cloud drive. Doing that took away the option to retrieve from the cloud, so I clicked on copy from iTunes, and hey presto everything began to appear! Hope that may help someone else.

  • by Tom P.,Solvedanswer

    Tom P. Tom P. Sep 23, 2015 8:19 AM in response to Jd@niel46
    Level 1 (10 points)
    Sep 23, 2015 8:19 AM in response to Jd@niel46

    I had the same issue... had to upgrade to iCloud Drive, then documents came back after 10 min. or so.  Only had to upgrade on one device, all other iOS 9 devices followed suit automatically.

  • by TheSadieGirl,

    TheSadieGirl TheSadieGirl Sep 28, 2015 1:42 PM in response to Jd@niel46
    Level 1 (0 points)
    Sep 28, 2015 1:42 PM in response to Jd@niel46

    Thank you!

  • by edward993,

    edward993 edward993 Sep 28, 2015 9:18 PM in response to luvinmc
    Level 1 (0 points)
    Sep 28, 2015 9:18 PM in response to luvinmc

    Docs are coming back up as I type.  HUGE THANKS!!!

  • by emargerum,

    emargerum emargerum Oct 8, 2015 10:46 AM in response to Fwig
    Level 1 (0 points)
    Oct 8, 2015 10:46 AM in response to Fwig

    Bless you! A BIG THANK YOU for that. I had only backed up to my computer and thought I was SUNK. But all my documents reappeared in Pages.

    A big virtual hug from me to you.

  • by bb-15,

    bb-15 bb-15 Jun 9, 2016 7:32 AM in response to Jd@niel46
    Level 1 (4 points)
    Jun 9, 2016 7:32 AM in response to Jd@niel46

    "I had declined using iDrive due to backward compatibility limitations."

     

    Me too for several months. I have an iMac which has music software which is not compatible with Yosemite. But I updated to iOS 9 last weekend on my iPhone 6 & iPad 3 because I am getting an iPad Air 2 which would have iOS 9 on it and figured I needed to make the transition on my old iOS devices.

     

    "I decided to see if backing up to iCloud would restore the missing documents. Unfortunately, it didn't."

     

    That's right. After the iOS 9.3.2 update all Pages documents were gone on my iPad/iPhone and there was no quick way to bring them back. A big problem since I constantly use Pages.

     

    "Luckily, I haven't updated my iPhone and all my missing files are on it."

     

    I didn't check Pages on my iPhone after I updated my iPad to iOS 9.3.2. So, I also updated my iPhone too to 9.3.2.

    So, when I checked Pages after going to 9.3.2, both iPad and iPhone Pages docs were gone. And there was no quick way to get them.

    * I surrendered and updated to iCloud Drive on my iPad 3. My iPhone updated to iCloud Drive automatically after the iPad change.

    That brought my Pages docs back. That's the good news.

    The bad news is;

    1. It is a one way process. No way to go back to regular iCloud.

    2. Because my iMac is not running Yosemite, Pages no longer syncs between my iPhone and iPad.

    So, iCloud Drive got my Pages docs back but iOS Pages syncing is dead (updating gets stuck).

    I called Apple Support and they could not fix the problem. Basically an iMac with an older OS with the same Apple ID will stop iOS iCloud Drive Pages syncing on linked iOS devices. Notes works fine but not Pages.