Jlkochan

Q: After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

All my email attachments are unopenableafter the ios9 upgrade. Anyone else with this issue?  How do I get them back?  The emails just say message not yet downloaded from server.

iPhone 5, iOS 9

Posted on Sep 17, 2015 7:32 PM

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Q: After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previous ... more

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  • by Sparky Marky,

    Sparky Marky Sparky Marky Oct 23, 2015 4:12 AM in response to Jlkochan
    Level 1 (1 points)
    Oct 23, 2015 4:12 AM in response to Jlkochan

    I've just spoken to a Senior Advicer at Apple customer support. She knew of the issue and said that Apple still support POP and that their engineers are working to fix the problem. She acknowledged that iOS 9.1 hasn't fixed the problem and that we have to wait.

     

    Apple have really dropped the ball with this.

  • by RobH500,

    RobH500 RobH500 Oct 23, 2015 10:12 AM in response to Sparky Marky
    Level 1 (1 points)
    Oct 23, 2015 10:12 AM in response to Sparky Marky

    That is some good news at last!  It's a great relief to hear that Apple acknowledge the problem and are working to fix it.  Just for the record, I have also updated to iOS 9.1 and still have the email problem.  Let's hope the fix comes soon!

  • by Brent Davis,

    Brent Davis Brent Davis Oct 23, 2015 1:55 PM in response to Brucefromchorley
    Level 2 (390 points)
    Wireless
    Oct 23, 2015 1:55 PM in response to Brucefromchorley

    In reference to the message "the message could not be displayed due to the way it has been formatted," I have seen this many times in the past, typically whenever a message is in the Trash or another folder.  If you move the message back to the Inbox, you will once again be able to read it.  I think that bug has existed for years.

     

    As for the iOS 9 email issue with POP accounts, I, too have this issue and really hope this gets fixed soon.  My Mail & Attachments (Settings -> General -> Storage & iCloud Usage -> Storage -> Manage Storage ->) used to take up almost 2 GB but now only 7.2 MB.  I heard people rejoicing at how OS 9 gave them back several gigabytes of free space.  Now we know why!

  • by Will 616,

    Will 616 Will 616 Oct 23, 2015 3:44 PM in response to Jlkochan
    Level 1 (10 points)
    Oct 23, 2015 3:44 PM in response to Jlkochan

    AS penance for incorrectly calling the resolution of the issue following the iOS 9.1 upgrade I have spent the evening drafting a new fault description for the apple feedback site.  Feel free to copy from this post and submit as many times as you like at http://www.apple.com/feedback/

     

    Subject:

    iOS 9 issue with pop/smtp email

     

    Description:

    Following upgrade to iOS 9, the content of emails downloaded to pop/smtp email accounts are randomly lost after roughly 24 hrs. The email content is replaced by the message: This message has not been downloaded from the server. The same email accounts on an iMac running OS X Yosemite & another iOS devices still running iOS 8 do not exhibit this behaviour. The 4 iOS devices upgraded to iOS 9 (iphone 6 & 5c, iPad 3 & air2) all exhibit the same behaviour.The same behaviour has been confirmed at iOS 9.0, 9.01, 9.02 and 9.1. Unlike ios8, when mobile data is not available on the iOS9 devices image content is lost from downloaded emails.Loss of the email content is unrelated to emails presence on the email provider's server. This iOS9 bug has resulted in the loss of irreplaceable user email data.

  • by carolinseattle,

    carolinseattle carolinseattle Oct 23, 2015 7:20 PM in response to Will 616
    Level 1 (0 points)
    Oct 23, 2015 7:20 PM in response to Will 616

    I received the same message from the Senior Advisor tonight that they realize there is a problem and  an engineer is trying to figure out how to fix it.  This is good news and bad news.  They acknowledge the problem but don't know when they will know how to fix it.

  • by Heartlight,

    Heartlight Heartlight Oct 24, 2015 3:35 AM in response to carolinseattle
    Level 1 (0 points)
    Oct 24, 2015 3:35 AM in response to carolinseattle

    Two senior advisors have told me the same within the past 2-3 weeks. I have not been able to get a timescale as to when (if) it will be fixed though.

  • by Bernard Cawley,

    Bernard Cawley Bernard Cawley Oct 24, 2015 11:21 AM in response to Bernard Cawley
    Level 1 (60 points)
    Oct 24, 2015 11:21 AM in response to Bernard Cawley

    Quick update:  after trying many times over the past few days to do a manual backup - iCloud backup worked for my phone last night all by itself. Here's hoping it keeps working.

     

    We now return to the mess that is iOS 9's Mail app......

  • by Rontu2,

    Rontu2 Rontu2 Oct 24, 2015 12:42 PM in response to Bernard Cawley
    Level 1 (5 points)
    Oct 24, 2015 12:42 PM in response to Bernard Cawley

    Yours is the first instance I've seen of issues with iCloud Backup.  Since the iOS9 update both manual and auto iCloud Backups have run normally.

  • by vwgolfman,

    vwgolfman vwgolfman Oct 24, 2015 3:05 PM in response to Rontu2
    Level 1 (0 points)
    Oct 24, 2015 3:05 PM in response to Rontu2

    Well,

     

    Here we are almost 3 days into IOS 9.1 and my first "message not yet downloaded from server".

    For one moment I felt special in that I seemed to be the only user with no problems!

     

    I did quite a lot of testing over the last 72 hours and until this evening all was well.

     

    But alas no more.

     

    Come on apple get your act together otherwise you'll not only lose everybody's critical emails but you'll lose a lot of customers to your competitors too.

  • by Geoff37 ,

    Geoff37 Geoff37 Oct 24, 2015 5:38 PM in response to Brent Davis
    Level 1 (0 points)
    Oct 24, 2015 5:38 PM in response to Brent Davis

    It could be that Apple have a real dilemma in attempting a fix? This faulty POP implementation "freed up" gigabytes of storage which a fix will remove causing screams from users who now use this storage for other purposes.

  • by val from canada,

    val from canada val from canada Oct 24, 2015 7:06 PM in response to Geoff37
    Level 1 (0 points)
    Oct 24, 2015 7:06 PM in response to Geoff37

    TThen they should let the users keep the free space for storage; after all it was their mistake it not like the users purchased it.

  • by Bernard Cawley,

    Bernard Cawley Bernard Cawley Oct 24, 2015 8:13 PM in response to Geoff37
    Level 1 (60 points)
    Oct 24, 2015 8:13 PM in response to Geoff37

    Geoff37 wrote:

     

    It could be that Apple have a real dilemma in attempting a fix? This faulty POP implementation "freed up" gigabytes of storage which a fix will remove causing screams from users who now use this storage for other purposes.

     

    I speculated to the person at Apple who opened my case that this was exactly it - a botched attempt to placate the people with (and justify the continued sale of) 16 GB iPhones. But mine is a 128 GB unit....and they shouldn't be "cleaning up" for me without my express consent.

  • by Bernard Cawley,

    Bernard Cawley Bernard Cawley Oct 24, 2015 8:16 PM in response to Rontu2
    Level 1 (60 points)
    Oct 24, 2015 8:16 PM in response to Rontu2

    Rontu2 wrote:

     

    Yours is the first instance I've seen of issues with iCloud Backup.  Since the iOS9 update both manual and auto iCloud Backups have run normally.

     

    There's lots of chatter out there about iOS 9 having broken iCloud backup.  For example:  http://forums.imore.com/ios-9/340753-after-upgrade-ios9-icloud-backup-says-0-byt es-all-apps-have-no-data.html

     

    But that's really for another thread here....

  • by Rontu2,

    Rontu2 Rontu2 Oct 25, 2015 6:25 AM in response to Bernard Cawley
    Level 1 (5 points)
    Oct 25, 2015 6:25 AM in response to Bernard Cawley

    Bernard Cawley wrote:

    "I speculated to the person at Apple who opened my case that this was exactly it - a botched attempt to placate the people with (and justify the continued sale of) 16 GB iPhones." 

     

    That may or may not be the case but it's likely we'll never know for sure.   What's important is Apple appears to have acknowledged the issue. I expect they will address it.

  • by vwgolfman,

    vwgolfman vwgolfman Oct 25, 2015 7:34 AM in response to Rontu2
    Level 1 (0 points)
    Oct 25, 2015 7:34 AM in response to Rontu2

    For those of you who are concerned about your POP email taking up vast amounts of memory on your phones there's really no need to be.

     

    In all probability your POP emails are gone forever so you will all now be starting again at zero.

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