Jlkochan

Q: After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previously. How do I get them back?

All my email attachments are unopenableafter the ios9 upgrade. Anyone else with this issue?  How do I get them back?  The emails just say message not yet downloaded from server.

iPhone 5, iOS 9

Posted on Sep 17, 2015 7:32 PM

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Q: After ios9 update my emails with attachments won't open and say "message not yet downloaded from server". They were there previous ... more

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  • by Ronald P. Regensburg,

    Ronald P. Regensburg Ronald P. Regensburg Dec 13, 2015 8:33 AM in response to Ronald P. Regensburg
    Level 1 (4 points)
    Dec 13, 2015 8:33 AM in response to Ronald P. Regensburg

    .... unless, of course the images are cached by the receiving mail application in the way web browsers cache images. Mail in OSX and Mail in iOS apparently do not.

  • by carolinseattle,

    carolinseattle carolinseattle Dec 13, 2015 9:17 AM in response to vwgolfman
    Level 1 (0 points)
    Dec 13, 2015 9:17 AM in response to vwgolfman

    What I have experienced is random and not necessarily repeatedable.  That I think is a problem because if it wasn't random it would be easier to fix.  I had two separate emails from the same person and trashed them both.  One said the content was not properly formatted and when I returned it to the inbox I could read it.  The other had the dreaded message that it had not been downloaded and when returned to the inbox still showed the dreaded message.

     

    I moved several messages to the inbox  and they appeared just fine. 

     

    The problem that I see is that it is random and if you are not looking for it you wouldn't know it is happening.  Fortunately, I keep important emails in my inbox.  If that becomes a problem....

     

    I sent  this information to my adviser for all the good it might do.

  • by mariotheplumber,

    mariotheplumber mariotheplumber Dec 13, 2015 9:20 AM in response to Ronald P. Regensburg
    Level 1 (54 points)
    Apple TV
    Dec 13, 2015 9:20 AM in response to Ronald P. Regensburg

    Really?

     

    Go in to yor Inbox for a mail account - across the top you see:  xxxxx@ / Inbox / Edit > select edit....now at the bottom you see Mark All / move / Trash All.

     

    If not then I suggest something wrong - it the same for me on multiple devices running different IOS versions.

  • by Rontu2,

    Rontu2 Rontu2 Dec 13, 2015 9:42 AM in response to mariotheplumber
    Level 1 (5 points)
    Dec 13, 2015 9:42 AM in response to mariotheplumber

    Sorry you are having this aggravation.  That's exactly what I see at the bottom of the window. Choices are Mark All - Move All - Tradh All.


    I am seeing the double capital letter issue in 9.2 when sending a post from the iPhone but not from the MacBook Pro so this is an iOS issue,

  • by mariotheplumber,

    mariotheplumber mariotheplumber Dec 13, 2015 10:07 AM in response to Rontu2
    Level 1 (54 points)
    Apple TV
    Dec 13, 2015 10:07 AM in response to Rontu2

    Cheers.

     

    Only ever see double cap issue on the iDevice, never occured in OSX.

     

    My iDevices are now designated as paperweights so can't say I'm worried by it. They make **** good paperweights! :-)

     

    Brand new IOS install and still same results - that points to database corruption. Currently looking at logs, but gotta be honest I'm more than bored by now. No shiny new Apple toys for me.

     

    Had my fill of Apple Support today & yesterday.

  • by cusance,

    cusance cusance Dec 13, 2015 10:12 AM in response to LotusPilot
    Level 1 (0 points)
    Dec 13, 2015 10:12 AM in response to LotusPilot

    LotusPilot wrote: "As an aside, if mail clients had to reload content upon every access, as suggested by some contributors to this forum, then email clients (such as POP) set to delete content from the server during message retrieval would only be able to read embedded content once; subsequent attempts to refresh content would fail!"

    Let me understand this: you want the mail client to cache the message which contains the hyperlink to the company/private server where the image resides. You then want this same mail client to ignore the code and hyperlink when redisplaying the message but look in the cache instead? and in addition you want all this to happen from your TRASH folder?

    Aint gone happen as mail clients dont do that. There is a clue in many of these messages: they often have a line like:

    "if this message doesnt display properly in your mail client then display the message in your web browser."

    Because web browsers behave the way you wish, mail clients dont.

    Ronald P. Regensburg is right in what he has been saying.

  • by cusance,

    cusance cusance Dec 13, 2015 10:18 AM in response to Jlkochan
    Level 1 (0 points)
    Dec 13, 2015 10:18 AM in response to Jlkochan

    There is an additional bug now in 9.2 which is annoying but not lethal.

    On my ipad2 when replying to a message I sometimes start in portrait format but then turn landscape specially if it turns into

    a longer email. Makes for easier typing as the keyboard also scales. before 9.2 the message would rescale to landscape format.

    In 9.2 it seems to stay in portrait format.

    annoying.

  • by Rontu2,

    Rontu2 Rontu2 Dec 13, 2015 10:19 AM in response to cusance
    Level 1 (5 points)
    Dec 13, 2015 10:19 AM in response to cusance

    I concur.

  • by cusance,

    cusance cusance Aug 31, 2016 4:50 AM in response to mariotheplumber
    Level 1 (0 points)
    Aug 31, 2016 4:50 AM in response to mariotheplumber

    Mariotheplumber I think by restoring you are re-importing the problem.

    I do admire your patience but I think you need to bite the bullet and start from scratch, losing everything

    without restoring. Forget about it all. its gone.

    Merry Christmas on behalf of your fellow sufferers. I think we all feel your pain

  • by Ronald P. Regensburg,

    Ronald P. Regensburg Ronald P. Regensburg Dec 13, 2015 10:55 AM in response to mariotheplumber
    Level 1 (4 points)
    Dec 13, 2015 10:55 AM in response to mariotheplumber

    Ah, yes I see. "Trash all" is available when I go in to an Inbox for a mail account. I usually look in the Inbox for all accounts combined and there "Trash all" is not available. Learned something useful, thanks.

  • by Ronald P. Regensburg,

    Ronald P. Regensburg Ronald P. Regensburg Dec 13, 2015 11:05 AM in response to cusance
    Level 1 (4 points)
    Dec 13, 2015 11:05 AM in response to cusance

    Possibly an intentional feature/interface change. Also when I start replying with my iPad in landscape mode, the reply message is in portrait proportions.

  • by vwgolfman,

    vwgolfman vwgolfman Dec 13, 2015 12:10 PM in response to cusance
    Level 1 (0 points)
    Dec 13, 2015 12:10 PM in response to cusance

    With regards to emails containing links to data stored on remote servers (normally images) I performed a simple test.....

     

    I opened the email client on my PC and located an email containing such links.

    The images in the email displayed correctly.

     

    I then disabled my network adaptor and revisited the email.

     

    This time the images were not rendered and instead were replaced by a red "x".

     

    I believe most if not all email clients are designed to work in this manner.

    Companies often construct emails in this way to enable them to vary/modify the displayed content/images on a recipient's device.

    For example, the price of an item may change and what easier way to make this change than on the remote server so that every time the email is viewed the real-time price is displayed?

     

     

    That said, let's not lose focus on what this thread is about though...

     

    .....and that is the continued presence of issues and bugs contained in IOS 9.2's Applemail App.

  • by vwgolfman,

    vwgolfman vwgolfman Dec 13, 2015 12:22 PM in response to vwgolfman
    Level 1 (0 points)
    Dec 13, 2015 12:22 PM in response to vwgolfman

    My apologies for a repeat post but please may I ask those of you running IOS 9.2 to follow the steps below to determine whether or not you achieve the same results as myself?

     

    Thank you...........

     

    I can reproduce an issue I'm having with apple mail in IOS 9.2 every time and was wondering if others can test too?

    I am running IOS 9.2 on an iPhone 6S+

    All emails have been cleared out. i.e. none in my inbox, draft, sent items or deleted items.

    I am running 3 x POP email accounts and 1 x IMAP account.

     

    1) I create a new email on my phone and send it to one of the 3 POP email addresses.

    It's only a simple email. Subject: "Test" and body "This is a test email".

     

    2) I check my inbox half a minute later and the email arrives.

     

    3) Either left-drag to immediately send the email to the trash bin OR click on the email to read it (it displays correctly at this stage) and then hit the trash bin icon to send it to the trash bin.

     

    4) Next I select my trash bin icon and can see the email sitting there with the correct subject text but "This message has no content" in place of the body.

    ISSUE/BUG!

    When I click on the email once again the correct subject text is displayed but "This message has not been downloaded from the server" is displayed in place of the body.

    ISSUE/BUG!

     

    5) I then click the folder icon followed by the sent icon which should move the email to my sent items (I accept this will rarely be desirable but should still work correctly). The animation indicates that the email has been moved to my sent items.

    If I then go to my sent items box the email has completely disappeared from the device. i.e. not in the sent items bin and no longer in the trash bin.

    ISSUE/BUG!

  • by Ronald P. Regensburg,

    Ronald P. Regensburg Ronald P. Regensburg Dec 13, 2015 1:13 PM in response to vwgolfman
    Level 1 (4 points)
    Dec 13, 2015 1:13 PM in response to vwgolfman

    When I follow your actions, I see the same issues mentioned under 4)

     

    But Mail on my iPad does not allow moving the message from Trash to Sent. I can only move it back to the Inbox where it originally arrived. There the content of the message is again displayed normally. When I send it again to the Trash, the content is now also displayed normally there.

  • by mariotheplumber,

    mariotheplumber mariotheplumber Dec 13, 2015 1:26 PM in response to cusance
    Level 1 (54 points)
    Apple TV
    Dec 13, 2015 1:26 PM in response to cusance

    thanks, sorry when I said restore, what i actually meant was install OSX from scratch. all content deleted, new install, set up iPad as new device. Several times. 

     

    Same result on what is effectively a new device - Trash folder resurrects emails when more than 5 emails are deleted at same time.

     

    Patience is well and truly exhausted.

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