johnotalvaro9877

Q: Phone stuck on apple logo after iOS 9 update.

Phone stuck on apple logo after iOS 9 update. I tried restoring with iTunes but it just gets stuck. Help please.

iPhone 6 Plus

Posted on Sep 17, 2015 7:25 PM

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Q: Phone stuck on apple logo after iOS 9 update.

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  • by Amin_Me,

    Amin_Me Amin_Me Oct 24, 2015 3:48 AM in response to johnotalvaro9877
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    Oct 24, 2015 3:48 AM in response to johnotalvaro9877

    I went to Apple Store today and they tried to restore data into another iPhone of test and figure out that my backup is the problem so I still have the same iPhone hope that ios 9.1 will allow me to restore this time ... Good luck

  • by vladjiman,

    vladjiman vladjiman Oct 24, 2015 4:08 AM in response to johnotalvaro9877
    Level 1 (0 points)
    Oct 24, 2015 4:08 AM in response to johnotalvaro9877

    I Went to the Apple Store too and much like you, they tried to restore my data on other phones and it didn't work out. I opened a big report but they said they can't do anything without a crash log (the phone doesn't produce a crash log with this problem as iTunes sees the phone normally when the phone is stuck at the logo).

     

    I Encourage all of you to submit a big report on this. Maybe we will get Apple's attention. 

  • by Amin_Me,

    Amin_Me Amin_Me Oct 24, 2015 4:12 AM in response to vladjiman
    Level 1 (0 points)
    Oct 24, 2015 4:12 AM in response to vladjiman

    Well I am not the only one who had this problem with Genius Bar.

    SO did you tried some software that save at least picture + contacts + some data + calendar ?

    If yes wich one ?

    Thanks

  • by vladjiman,

    vladjiman vladjiman Oct 24, 2015 6:09 AM in response to johnotalvaro9877
    Level 1 (0 points)
    Oct 24, 2015 6:09 AM in response to johnotalvaro9877

    Had anyone tried the volume button technique? (explained here at 10:12 https://www.youtube.com/watch?v=ZrIZ95w_0o8)

     

    A few people said it worked on these forums but I can't risk bricking my phone again. Maybe someone who already is stuck?

  • by Amin_Me,

    Amin_Me Amin_Me Oct 24, 2015 1:49 PM in response to vladjiman
    Level 1 (0 points)
    Oct 24, 2015 1:49 PM in response to vladjiman

    I tried for you :

     

    NOT WORKING :/

    Clean install, and manually restoring is what I am doing.

     

    Good luck !

  • by justin9438,

    justin9438 justin9438 Oct 24, 2015 1:53 PM in response to Amin_Me
    Level 1 (0 points)
    Oct 24, 2015 1:53 PM in response to Amin_Me

    Oh boy, Apple is gonna be in for a firestorm from me tomorrow. So I tried restoring my stuck iPhone from a backup on my Mac and I let it sit in the middle of my pretty large desk while it did it's thing. I come back an hour later to check on it and the phone is laying face down on the tile floor, screen completely shattered. I picked up the phone and it was vibrating uncontrollably and the only way to get it to stop was to hold down the home and power buttons. So at some point when it was finished restoring, I guess it decided that it wanted to vibrate itself off of the table.

     

    -Apple Fanboy soon going

  • by vladjiman,

    vladjiman vladjiman Oct 24, 2015 4:56 PM in response to Amin_Me
    Level 1 (0 points)
    Oct 24, 2015 4:56 PM in response to Amin_Me

    Ah, that's upsetting... Did you raise a bug report yet?

    Login to Apple Bug Reporter

  • by Amin_Me,

    Amin_Me Amin_Me Oct 25, 2015 2:31 AM in response to vladjiman
    Level 1 (0 points)
    Oct 25, 2015 2:31 AM in response to vladjiman

    Nope. I quit haha.

     

    An advice search software that save at least what you want. Some of them are not free but you can figure out a solution to have full version   .

     

    I think Apple is not going to do anything for me since my backup was the problem and not the iPhone ...

  • by vladjiman,

    vladjiman vladjiman Oct 27, 2015 2:03 PM in response to Amin_Me
    Level 1 (0 points)
    Oct 27, 2015 2:03 PM in response to Amin_Me

    A backup that you created using Apple software. Please report this and refer back to this thread (I've done so in my report).

  • by qmp,

    qmp qmp Oct 28, 2015 7:28 AM in response to qmp
    Level 1 (14 points)
    Oct 28, 2015 7:28 AM in response to qmp

    OK gyus

     

    This is what worked for me:

     

    A backup from iTunes is required.

     

    1. Reset the iPhone
    2. Update it to 9.1
    3. Set it up as a new iPhone
    4. Reinstall the required apps using iTunes
    5. Using a software that can read the contents from the iTunes backup I restored the files/folders:
      1. User Information Manager
      2. Multimedia File Manager
    6. If required you could also restore
      1. Call history by restoring /System Files/HomeDomain/Library/CallHistoryDB
      2. SMS by restoring /System Files/HomeDomain/Library/SMS
    7. Then restore the apps data using the same method by restoring all the associated data from the apps required from the 'User App Files'.
    8. Having done that reboot the phone
    9. Now restore the app/folder layout by restoring '/System Files/HomeDomain/SpringBoard'.
    10. Reboot

     

    You might still have to set up your mail accounts and so on.

    But at least all apps are back in place with their data restored.

  • by Amin_Me,

    Amin_Me Amin_Me Oct 28, 2015 7:38 AM in response to qmp
    Level 1 (0 points)
    Oct 28, 2015 7:38 AM in response to qmp

    Which software did you used my friend to read iTunes backup and access to /System Files/

     

    And how do you restore ?? I don't understand you logic ?

     

    1. Then restore the apps data using the same method by restoring all the associated data from the apps required from the 'User App Files'.
    2. Having done that reboot the phone
    3. Now restore the app/folder layout by restoring '/System Files/HomeDomain/SpringBoard'.
    4. Reboot

     

    Is there something in the software that help us restore ?

  • by qmp,

    qmp qmp Oct 30, 2015 1:34 AM in response to qmp
    Level 1 (14 points)
    Oct 30, 2015 1:34 AM in response to qmp

    I installed the 9.2 beta yesterday.

    Guess what:

     

    I was able to restore my backup from september 17th without problems.

     

    Everything is working now!

     

    Cool.

  • by Amin_Me,

    Amin_Me Amin_Me Oct 30, 2015 2:02 AM in response to qmp
    Level 1 (0 points)
    Oct 30, 2015 2:02 AM in response to qmp

    But did you tried to restore this backup on iOS 9.1 ? Maybe it works also on iOS 9.1 so the backup is not a problem !

  • by qmp,

    qmp qmp Oct 30, 2015 2:13 AM in response to Amin_Me
    Level 1 (14 points)
    Oct 30, 2015 2:13 AM in response to Amin_Me

    A restore on 9.1 did not work.

     

    9.2 did.

  • by vladjiman,

    vladjiman vladjiman Oct 30, 2015 2:36 AM in response to qmp
    Level 1 (0 points)
    Oct 30, 2015 2:36 AM in response to qmp

    This is an exciting development. Could someone else try 9.2 as well?

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